What happens to Rover earnings when the owner dies

Unpaid earnings are money Rover owes the sitter for completed services, so they are a debt the estate may seek to recover. Rover holds payment and releases it two days after a service is completed, then the funds move to the Processing Payments section and Stripe deposits them to the bank account on file. There may be earnings released but not yet deposited, or completed services not yet released. Rover does not document a specific procedure for an estate, so the estate should contact Rover Support with proof of death and authority over the estate and follow Rover's case-by-case review.

Not through any published Rover process. A Rover sitter account is tied to one identity-verified person who passes Rover's screening and verification, and Rover does not publish a way to transfer the account to another person. There is no documented beneficiary designation and no self-service transfer. Anyone who wants to keep providing pet care would generally need to set up their own Rover account rather than inherit the deceased sitter's account.

Earnings that were already paid out are no longer held by Rover — they were sent by Stripe direct deposit to the bank account on file for the sitter. The estate should identify that receiving bank account to locate funds already paid out, and contact Rover Support only about earnings still held on the platform for completed or recently finished services.

Rover does not publish a required-document list for deceased-sitter requests. Estate claims of this kind typically require a certified death certificate, documentation showing authority to act for the estate (such as Letters Testamentary or Letters of Administration), the email address on the account, and photo identification for the requester. Because there is no published procedure, confirm the exact documents directly with Rover Support.

One. Rover publishes no deceased-member or estate process, but its Extenuating Circumstances Policy lists "Serious illness or death of a sitter, owner, or their immediate family member that requires a hospital visit" among the events it covers, and describes a cancellation covered by the policy as eligible for a full refund. Rover asks that a circumstance concerning a family member specify the relationship to the account holder. That makes it the policy to cite by name when the estate cancels a stay the decedent had booked and prepaid. Rover decides eligibility at its discretion, and the published wording carries a hospital-visit qualifier. Separately, section 20 of the Terms of Service states that the agreement "will be binding on and will inure to the benefit of the legal representatives, successors and assigns of the parties hereto", so Rover does contemplate a legal representative even though it publishes no process for one.

Only by asking Rover. Every control Rover documents — deactivating the account from Account settings, cancelling a booking from the Inbox, downloading the earnings file — runs through the account holder's own login, and Rover publishes no credential-free deactivation route. What it does publish is a Submit a Request form in the Help Center that is open to anyone, takes a requester email without signing in, and accepts attachments, so the estate can send a written request with the death certificate and proof of authority. Nobody should use the decedent's credentials. Cancelling in-flight bookings should come first: pet owners may be relying on care the estate cannot deliver.

The booking and payment history through the date of death. Rover's payment history shows completed bookings, payments for services, withdrawals of earnings, and withdrawal history by year, and the account also carries an Earnings Summary and External Withdrawal History with a per-year download. That is what the estate needs to reconcile a final return and to tell earnings for services completed before death apart from anything settled afterwards. Ask for it before asking Rover to close the account: section 7.6 of the Terms states that Rover has no obligation to preserve reviews or to provide their content "whether before or after deactivation of your account".