What happens to a Roblox account when someone dies
Roblox publishes no process specific to a deceased person's account; a written request goes by mail.
Under Roblox's terms, a Roblox account closes when the holder dies and nothing in it passes to anyone.
Roblox publishes no process specific to a deceased person's account; a written request goes by mail to Roblox Corporation, Attn: Roblox Privacy Manager, 3150 S. Delaware St., San Mateo, California 94403. The request takes 5 documents.
What to do
Player accounts
- •Send data-privacy requests to privacy@roblox.com, or by post to Roblox Corporation, Attn: Roblox Privacy Manager, 3150 S. Delaware St., San Mateo, California 94403.
- •Call (888) 858-BLOX, the United States number in the Privacy and Cookie Policy.
Creator accounts
Required Documents
- Roblox username and any email address or phone number registered to the account: Identifies the account to Roblox.
- Death certificate
- Letters testamentary or letters of administration: where you are acting as executor or administrator. Evidences your authority.
- The identity of the linked parent or guardian: for an account registered to a child. Roblox requires a person holding parent privileges to be age checked as 18 or older, and directs anyone under 13 to have a parent or guardian submit the support form.
- A record of what the account created: for a creator account. Created experiences, any Community the decedent owned, and the Earned Robux balance shown on the creator dashboard.
What Roblox Corporation's terms say at death
- The terms
“Selling your Account or your access credentials to another User is strictly prohibited. Similarly, purchasing another User's Account or access credentials is strictly prohibited.”1
What Roblox Corporation says happens12
- Who owns the asset
Roblox grants a non-exclusive, limited, revocable, non-transferable licence to use the Services, and acquiring Robux gives only a limited, non-transferable, revocable licence to use them; Robux have no equivalent value in real currency.1
- Closing the account
Suspension or termination of an account may also suspend or end access to content acquired on Roblox, including Robux, Experience access, In-Experience Items and Virtual Items.1
Deactivation disables the account and hides the profile, and is reversible by logging back in; deletion is a request to delete the personal information Roblox holds, which Roblox verifies before fulfilling.2
Roblox names its support form as the route for someone who cannot log into the account or needs assistance deleting it.2
- Deletion and data retention
Deletion permanently removes the Robux balance, the item inventory and the username.2
A Right to Access Report can still be requested after a deletion request has been made, because some records are retained for tax, legal or security purposes.3
- Transfer at death
The one written account-transfer exception in the Terms is written for a creator selling a revenue-producing account, and is not marketed as an estate pathway.1
- Balances, payouts and refunds
Except as required by law, all payments for Robux are final and not refundable, and Roblox states that at this time there is not a way to get Robux back once a purchase has been made.1, 4
Only Earned Robux can be exchanged for cash through the Developer Exchange (DevEx). Robux from a gift card redemption or direct purchase, a monthly Premium grant, or trading or resale of in-experience items are not eligible.5
A DevEx cash-out needs at least 30,000 Earned Robux and a W-9 or W-8 on file, and can be completed once a calendar month; Robux selected in a submitted request are held during review and returned if it is rejected.5
The published DevEx rates are $0.0038 per Robux for Earned Robux accrued from 10 AM PT on September 5, 2025, $0.0035 for earlier earnings, and $0.0054 from June 8, 2026 for eligible in-game spend by age-verified United States players 18 and over.6
Roblox gift cards and the Credits balance they create have no cash value, are not refundable and may not be redeemed for cash except as required by law; cards cannot be resold and must be redeemed in full, and Credits are not transferable.7
- Passwords and login
A DevEx request asks for the account holder's full name, email address and Roblox password, and requires identity verification and a legal name that matches across the request, the payment portal, the tax form and the bank account.5
- Purchased content and licenses
Limited and Limited U collectibles have a resale market inside Roblox, but their value is denominated in Robux, and Robux from trading or resale of in-experience items are not eligible for DevEx, so a collection cannot be converted to cash.8
- Continuing a shop, channel or listing
Communities can hold their own experiences and Robux funds, with payouts to members. Ownership is transferred by the owner through Configure Community, and an owner who leaves without transferring leaves it "owned by no one."9
Game ownership transfer sends a game to a group the owner has publish access to, not to another person's account; the owner starts it from Creations under Configure and Settings, the group must accept, and every step needs the originating account.10
A game transfer request expires after 7 days; once it is accepted the game is made private and its servers closed, and it keeps its old game ID, place ID and URL.10
- Disclosure of account content
A Right to Access Report includes the personal information Roblox has collected and linked to the account, such as account details, login history and payment history; its download link expires 7 days after it is sent.3
The report is normally requested through the account's own privacy settings; where that is not possible, Roblox states that the requester can reach out for assistance through the support form.3
- Inactive accounts and expiry
An account with no authenticated sessions for two and a half years or more is considered inactive and ineligible to participate in DevEx.5
- Subscriptions and billing
Roblox Premium was withdrawn from sale on April 30, 2026 and replaced by Roblox Plus; existing subscribers may keep Premium, but a Premium subscriber who cancels cannot resubscribe.11
- Verifying the requester
The Privacy and Cookie Policy asks that, where the person contacting Roblox is under 13, a parent or guardian fill out the form.12
Not in Roblox's published guidance11
- A process for a deceased account holder
- A form for estate requests
- How long a request takes
- A complete list of the documents to send
- Whether a certified death certificate is required
- Memorialization
- Restoring a deleted account
- An inactivity-deletion policy for ordinary accounts
- An estate or executor exception to DevEx
- Application of the written-agreement account transfer to an inheritance
- Disclosure of account records to a fiduciary
Sources12
- 1.Roblox Terms of Use, Effective Date May 19, 2026
- 2.How do I deactivate or delete my account?
- 3.Right to Access Reports
- 4.Will I get my Robux back if I delete or do not like an item?
- 5.Developer Exchange Terms of Use
- 6.Developer Exchange Help and Information Page
- 7.U.S. Terms and Conditions for Roblox Gift Cards and Credits
- 8.Trading on Roblox
- 9.How to Manage a Community
- 10.Game ownership transfer (Roblox Creator Hub)
- 11.Roblox Premium Membership
- 12.Roblox Privacy and Cookie Policy, Effective/Last Updated April 30, 2026
A written request to Roblox can ask it to provide purchase and transaction records for the estate inventory, refund an unspent balance, transfer the accounts to a named family member, preserve the account while the estate is opened and close the account.
Nothing in the account survives the holder, and Roblox allows no lifetime transfer of it either.
Digital Assets Recovery Letter for Roblox drafts that request from the estate's details.
Sources
Data sourced from Roblox Corporation primary sources (15 pages reviewed). How we research.
Roblox estate claims
Roblox Privacy Manager
Mailing address
Website
Is this your situation?
Get a complete guide for your specific circumstances.
Forms for Settling an Estate
Free forms for settling an estate: the probate petition, small estate affidavit, notice to creditors, inventory, and closing forms.
Affidavit of Death
Put a joint owner's or a transfer on death deed owner's death on the land records with the affidavit your state's statute names, laid out for recording.
IRS Form 56
Notify the IRS that you are the fiduciary of an estate, a trust or a person, or end a notice filed before, on the official form.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.
Renunciation of Executor
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