What happens to Roblox accounts when the owner dies

Roblox Corporation accounts are forfeited under the program's terms when the account is closed

Roblox Corporation

Gaming

roblox.com
Roblox Corporation logo

Roblox Support

HoursTicket-based support form; the published phone number appears in the Privacy and Cookie Policy as a contact for personal-information requests

Roblox Privacy Manager (no dedicated estates team; this is the published channel for personal-information requests)

Mailing Address

Roblox Corporation, Attn: Roblox Privacy Manager, 3150 S. Delaware St., San Mateo, California 94403

Timeline

Roblox publishes no timeline for a deceased account holder. The related published timings are: a Right to Access Report download link expires 7 days after it is sent; deactivation is reversible by signing back in, while Roblox publishes no recovery window for a completed deletion and states that certain data may still be retained afterward for tax, legal, or security purposes; a DevEx cash-out can be completed only once a calendar month; and a Roblox account with no authenticated sessions for two and a half years or more becomes ineligible to participate in DevEx. Roblox documents no general inactivity-deletion policy for ordinary accounts, so there is no published deadline forcing an estate to act quickly on the account itself.

Verified Sep 2026

When a Roblox account holder dies, accounts are forfeited under Roblox Corporation's terms. The account balance has no transferable value, and there is no formal process for heirs to claim accounts.

There are reports of Roblox Corporation making exceptions through customer service, but these accommodations are discretionary and not guaranteed.

What to do

If a Roblox account holder has passed away, here is what to do:

1
Understand what can and cannot move. Roblox's Terms of Use make the account and its Robux a non-transferable, revocable licence, state that "Robux have no equivalent value in real currency," and prohibit selling an account or its credentials. Roblox publishes no deceased-user process of any kind, so everything below is either a general channel used for an estate purpose or a discretionary request.
2
Open a written request through the channels Roblox actually publishes, rather than trying to sign in as the account holder:
  • The general intake is the Roblox support form. Roblox's own deactivation and deletion article says that "if you cannot log into your account or you need assistance deleting your account, you can reach out to us through the Roblox support form," so the form is the documented route for someone without the credentials.
  • For a data-privacy request, Roblox publishes a Privacy Manager: privacy@roblox.com, or by post to Roblox Corporation, Attn: Roblox Privacy Manager, 3150 S. Delaware St., San Mateo, California 94403. The Privacy and Cookie Policy also publishes a United States phone number, (888) 858-BLOX.
  • State plainly that the account holder has died, identify the account by username, and say what you are asking for and in what capacity. Do not send credentials.
3
Ask for the account's records before asking for anything to be closed, because deletion is permanent:
  • Roblox documents a Right to Access Report, which it describes as including "the personal information Roblox has collected and linked to your account, such as account details, login history, and payment history."
  • The normal route is through the account's own privacy settings, but Roblox states that "if you are unable to make a request this way, you can reach out to Roblox for assistance through the support form."
  • The download link expires 7 days after it is sent, so be ready to retrieve the report promptly. Roblox also states a report can still be requested after a deletion request has been made, because some records are retained for tax, legal, or security purposes.
4
Work out whether the account was a creator account, because that is the only part of Roblox that can hold real money:
  • Only Earned Robux can be exchanged for cash. Roblox states that Robux from "a gift card redemption or direct Robux purchase," from "a monthly Robux grant as part of Premium membership," and from "trading or resale of in-experience items" are not eligible for DevEx.
  • A DevEx request cannot be made by anyone but the account holder: the published process asks for the holder's full name, email address, and Roblox password, requires identity verification and a W-9 or W-8 on file, and requires the legal name to match across the request, the payment portal, the tax form, and the bank account. There is no published estate or executor exception, and no one should attempt it using the decedent's credentials.
  • If a DevEx payout had already been approved and was awaiting payment through the DevEx payment portal when the account holder died, that is money owed to the estate rather than a virtual-goods question, and it should be pursued as a claim against that payment account with the death certificate and your letters of appointment, not through the help centre.
  • Note the clock: the Developer Exchange Terms of Use state that an account with no authenticated sessions "for a period of two and a half years or more" is considered inactive and ineligible to participate in DevEx.
5
For a creator's work product, identify what exists before anything is closed:
  • Created experiences (games) are the most significant asset in most creator estates. Roblox documents a game ownership transfer flow, but the destination is a GROUP: "you can transfer your games to groups you have publish access to." It is not a way to hand a game to another person's account. The owner initiates it from Creations under Configure and Settings, the receiving group must accept, and Roblox states that transfer requests expire after 7 days and that the game is made private and its servers closed once the transfer is accepted. Every step requires access to the originating account, so this is a lifetime action rather than an estate action.
  • Community (group) ownership is transferred by the owner through Configure Community. Roblox states that "ownership transfers cannot be undone" and that an owner who leaves a community without transferring it leaves it "owned by no one."
  • Communities can hold their own experiences and Robux funds, with payouts to members, so an unplanned loss of a Community is usually the single most financially significant Roblox event for an estate.
6
Inventory any Limited and Limited U collectibles. Roblox describes these as items that went off sale and can now only be obtained from another player, with Limited U copies carrying individual serial numbers, and they have a live resale market inside Roblox. The value is real but it is denominated in Robux, both trading and reselling require an active Roblox Plus subscription, and Roblox states that Robux obtained from "trading or resale of in-experience items" are not DevEx-eligible, so a collection cannot be converted to cash by the estate.
7
Do not expect a refund of purchases. Roblox states that "at this time, there is not a way to get Robux back once you have made a purchase" and that "all payments for Robux are final and not refundable" except as required by law. Any refund of an unspent balance is a discretionary courtesy.
8
If a parent or guardian who held parent privileges over a child's account has died, re-establish that link so the child's account can still be supervised:
  • Roblox states that to hold parent privileges a person "must be age checked 18 years of age or older," verifying with a government-issued ID or a credit card.
  • A new parent or guardian can link from their own Roblox account, or from the child's account settings under Parental Controls by selecting Add parent.
  • The Privacy and Cookie Policy also directs that if the person contacting Roblox is under 13, "please have your parent or guardian fill out the form."
9
Close the account only at the end. Roblox describes deactivation as disabling the account and hiding the profile while remaining reversible by logging back in, and deletion as a request to delete the personal information Roblox holds, verified before it is fulfilled. Roblox publishes no recovery window for a completed deletion and no separate under-13 deletion rule in this article; it does say that the parents' guidance for a child's account is that "an account can only be deleted by its owner." Ask for a hold, get the records, then ask for closure.
10
Cancel any recurring subscription tied to the account or to the payment method on file, including a Roblox Plus subscription, a legacy Roblox Premium membership, or any UGC subscription bought inside an experience, so it stops billing the estate.

Required Documents

  • Roblox publishes no required-document list for a deceased account holder, because it publishes no deceased-user process at all.
  • The account holder's Roblox username, and any email address or phone number registered to the account, so Roblox can identify it
  • A certified copy of the death certificate, and Letters Testamentary or Letters of Administration where you are acting as executor or administrator, to evidence your authority — these are not Roblox-published requirements but are what a written request should enclose
  • For an account registered to a child, the identity of the linked parent or guardian, since Roblox requires a person holding parent privileges to be age checked as 18 or older and directs anyone under 13 to have a parent or guardian submit the support form
  • For a creator account, a record of what exists: created experiences, any Community the decedent owned, and the Earned Robux balance shown on the creator dashboard

Timeline

Roblox publishes no timeline for a deceased account holder. The related published timings are: a Right to Access Report download link expires 7 days after it is sent; deactivation is reversible by signing back in, while Roblox publishes no recovery window for a completed deletion and states that certain data may still be retained afterward for tax, legal, or security purposes; a DevEx cash-out can be completed only once a calendar month; and a Roblox account with no authenticated sessions for two and a half years or more becomes ineligible to participate in DevEx. Roblox documents no general inactivity-deletion policy for ordinary accounts, so there is no published deadline forcing an estate to act quickly on the account itself.

Download instructions for the whole estate

Frequently asked questions

No. A scan of all 379 English help-centre articles found no death, estate, inheritance, memorialization, or next-of-kin provision anywhere, and the Terms of Use contain none either. There is no bereavement form and no dedicated support article. The available routes are the general support form at roblox.com/support, which Roblox names as the path for someone who cannot sign in to an account, and the Roblox Privacy Manager at privacy@roblox.com or by post to 3150 S. Delaware St., San Mateo, California 94403 for a personal-information request.

No. The Terms of Use state that "Robux have no equivalent value in real currency" and that acquiring Robux "only entitles you to receive a limited, non-transferable, revocable license to use Robux," and that selling an account or its access credentials is "strictly prohibited." Roblox has since added a user-to-user Robux transfer feature, but it can only be initiated by the sender from their own account with a Roblox Plus subscription, so it is a lifetime gifting path rather than something an estate can use. Purchases are final and non-refundable except as required by law.

Only Earned Robux, and only through the Developer Exchange. Roblox states that Earned Robux covers earnings from Marketplace or Creator Store listings, Creator Rewards, in-experience purchases, Publisher-program ad revenue, affiliate sales fees, and bona fide Community payouts. It expressly excludes Robux from "a gift card redemption or direct Robux purchase," from "a monthly Robux grant as part of Premium membership," and from "trading or resale of in-experience items." So a purchased balance, a stipend balance, and anything realised by selling a collectible inside Roblox stay inside Roblox as Robux and cannot be converted to cash.

There is no published mechanism for it. Roblox states that the cash-out request asks for the holder's full name, email address, and Roblox password, that identity verification must be completed and a W-9 or W-8 filed, that the legal name must match across the request, the payment portal, the tax form, and the destination bank account, and that the minimum is 30,000 Earned Robux with one completed request per calendar month. No estate or executor exception is published, and nobody should attempt the process using the decedent's credentials. The published rates are $0.0038 per Robux for Earned Robux accrued on or after 10 AM PT on September 5, 2025 (which Roblox gives as $114 for 30,000), $0.0035 for earlier earnings ($105 for 30,000), and a US 18+ DevEx rate of $0.0054 effective June 8, 2026 ($162 for 30,000). If a payout had already been approved and was awaiting payment when the holder died, that is money owed and should be pursued as a claim against that payment account rather than through the help centre.

They have real value inside Roblox and no published route out of it. Roblox describes Limited items as collectibles that went off sale and can now only be obtained from another player, with Limited U copies carrying individual serial numbers, and documents both a resale market and player-to-player trading. But both trading and reselling require an active Roblox Plus subscription on each side, trading is not available to users in South Korea, and Roblox states that Robux obtained from "trading or resale of in-experience items" are not eligible for DevEx. So a collection can be catalogued and valued in Robux for an inventory, but the estate cannot turn it into cash through Roblox.

Roblox documents a game ownership transfer flow, but its destination is a Community: "you can transfer your games to groups you have publish access to," not another person's account. The owner initiates it, the receiving group accepts, requests expire after 7 days, and the game is made private with its servers closed on acceptance. It requires access to the originating account, which makes it a lifetime action. Community (group) ownership is transferred by the owner through Configure Community; Roblox states that "ownership transfers cannot be undone" and that an owner who leaves a community without transferring it leaves it "owned by no one." Because Communities can hold experiences and Robux funds, an unplanned loss of one is usually the most financially significant Roblox event for an estate.

Parent privileges are tied to a specific adult's Roblox account after age verification, and Roblox states that to hold them "you must be age checked 18 years of age or older," verifying with a government-issued ID or a credit card. A surviving parent or legal guardian can verify their own age and link to the child's account, either from their own account or from the child's account settings under Parental Controls by selecting Add parent. Parent privileges cover settings such as screen time, spending, content maturity, and communication. The Privacy and Cookie Policy also directs that anyone under 13 contacting Roblox should have a parent or guardian complete the form.

Less than with most platforms, but not none. Roblox documents no general inactivity-deletion policy for ordinary accounts, so there is no published deadline for the account itself. Three published clocks do apply: a Right to Access Report download link expires 7 days after it is sent, the Developer Exchange Terms treat an account with no authenticated sessions for two and a half years or more as ineligible for DevEx, and a deletion is treated as permanent with no published recovery window. Ask for the records first, and leave any closure request until last.

Under the official terms, accounts have no value after the account holder dies. The only way to preserve the value of Roblox accounts is to redeem, transfer, or share them while the account is active.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Roblox Corporation primary sources (23 pages reviewed). How we research.

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