What to do when a Roblox account holder dies
Roblox Corporation accounts are forfeited under the program's terms when the account is closed
OverviewWhen someone dies
Roblox Support
WebsiteVisit website→
HoursTicket-based support only (no phone or email line published)
Roblox Privacy Manager (data-privacy and deletion requests)
Emailprivacy@roblox.com
Mailing Address
Roblox Privacy Manager, 3150 S. Delaware St., San Mateo, CA 94403
Timeline
No published timeline. Roblox does not document an inactivity-deletion policy, and accounts appear to be retained indefinitely subject to the Terms' general right of termination. Deactivation is reversible by sign-in; a deliberate deletion request is commonly reported to have a ~30-day recovery window before permanent erasure, after which Robux, items, experiences, chat history, and the username are all unrecoverable.
WebsiteSubmit claim online →
Verified May 2026
When a Roblox account holder dies, accounts are forfeited under Roblox Corporation's terms. The account balance has no transferable value, and there is no formal process for heirs to claim accounts.
There are reports of Roblox Corporation making exceptions through customer service, but these accommodations are discretionary and not guaranteed.
What to do
If a Roblox account holder has passed away, here is what to do:
1
Roblox has no published process for deceased account holders. Contact Roblox Support through the help center at https://en.help.roblox.com/hc/en-us and inquire about options; there is no dedicated bereavement channel.
2
If you have the account credentials: sign in directly and manage the account. Direct sign-in is the only reliable path to the account, its Robux, Communities, and DevEx eligibility.
3
If the deceased was a parent managing a minor's linked Roblox account through the verified-parent dashboard, the surviving parent or legal guardian should re-establish the parent link before acting on the child's account:
- •A new verified parent must be 18 or older and can link to the child's account by completing government-ID or credit-card verification on their own Roblox account.
- •Accounts registered to users under 13 require a parent or legal guardian to submit any deletion request through the Roblox support form.
- •Children 13-17 who participate in DevEx need parent/guardian consent and tax documentation submitted on their behalf, so parental continuity matters for any future DevEx cash-out.
4
For created experiences (games): experiences can be saved out of Roblox Studio (File > Save As) and republished from another account, but only while logged into the original account. Roblox also documents an experience-ownership-transfer flow at https://create.roblox.com/docs/projects/experience-ownership-transfer that lets a creator move an experience between accounts or groups they own. This is typically the single most important action for a creator's estate because the account itself cannot be inherited.
5
For Community (group) ownership:
- •Ownership can be transferred through group Settings, but both the current owner and recipient must have active Roblox Premium and the recipient must have been a member of the group for at least 7 days.
- •If the owner's account is terminated without transferring, the group becomes ownerless; Roblox Support historically has not facilitated ownership transfers for terminated accounts.
- •Communities can hold games and Robux funds, so unplanned loss of a Community can be the most financially significant Roblox-estate event.
6
For DevEx (Developer Exchange): the account holder must personally submit each DevEx request and pass identity verification.
- •Minimum cash-out is 30,000 Earned Robux (only Robux earned through monetized games count).
- •Eligibility: the creator must be at least 13, have a verified email, hold an active Roblox Premium membership at the time of the request, and be in good standing under the Terms of Use.
- •The account owner's legal name must match across the DevEx request, the Tipalti payment portal, the tax form, and the destination bank account; nicknames or another person's name (including a parent's) on any one of those will fail review.
- •There is no published exception for estates or executors, so Earned Robux that could have been cashed out may be permanently inaccessible.
- •Current rates: $0.0038 per Robux for Earned Robux accrued after September 5, 2025 (10am PT), and $0.0035 per Robux for earnings before that date. At the new rate, the 30,000-Robux minimum converts to roughly $114.
7
For Robux balance: Robux is non-transferable between accounts. Roblox states there is "no system in place to transfer items or Robux between your accounts." Upon account deletion, all Robux are permanently lost with no refund; purchases are described as final.
8
For avatar items and virtual content: all purchases are final, non-refundable, and non-transferable. Items cannot be moved between accounts.
9
Prefer deactivation over deletion unless you are certain the account should be permanently erased. Deactivation hides the profile and can be reversed by signing in; the account is commonly reported to remain recoverable for roughly 30 days before moving toward permanent deletion. A processed deletion request is not recoverable, and the username becomes unavailable.
10
For a privacy-based deletion or data-access request, contact the Roblox Privacy Manager at privacy@roblox.com. Identify the username, any associated email or phone number, and state that the account holder is deceased. Roblox may still retain certain records for tax, legal, or security purposes after a deletion is processed.
Required Documents
- No published requirements (no formal bereavement process exists)
- For accounts registered to users under 13, Roblox requires the deletion request to be submitted by a parent or legal guardian through the support form
- For an executor or family member contacting Roblox Support or the Privacy Manager (privacy@roblox.com): a certified copy of the death certificate, the account holder's username and registered email, and (for executors) Letters Testamentary or Letters of Administration to establish authority — these are not Roblox-published requirements, but reflect the documentation Roblox Support is most likely to request
Timeline
No published timeline. Roblox does not document an inactivity-deletion policy, and accounts appear to be retained indefinitely subject to the Terms' general right of termination. Deactivation is reversible by sign-in; a deliberate deletion request is commonly reported to have a ~30-day recovery window before permanent erasure, after which Robux, items, experiences, chat history, and the username are all unrecoverable.
Frequently asked questions
No. Roblox has no published bereavement form, no dedicated support article, and no documented path for handling deceased users' accounts. A Roblox Developer Forum request (posted May 2025) for an account-memorialization system has not received an official staff response. The only option is to contact Roblox Support through the help center, or contact the Roblox Privacy Manager at privacy@roblox.com for a data-privacy-based deletion request.
Roblox's verified-parent dashboard is tied to a specific adult's Roblox account after government-ID or credit-card verification, and the verifying adult must be 18 or older. If that parent dies, a surviving parent or legal guardian can verify their own identity and re-link to the child's account, regaining control over content maturity, screen time, spending limits, and communication settings. For children under 13, Roblox requires any future deletion request to be submitted by a parent or legal guardian through the support form, so maintaining a verified-parent link in the family is important.
Both the current owner and the recipient must have active Roblox Premium memberships. The recipient must have been a member of the group for at least 7 days. The transfer is irreversible. If the owner's account is terminated without first transferring ownership, the group becomes ownerless and members cannot automatically claim it; Roblox Support historically does not facilitate transfers for terminated accounts.
The Terms of Use describe a single narrow exception: an account may be transferred "in connection with the sale of the right to earn Robux from the sale of Virtual Content created by that Account, pursuant to a valid written agreement." This exception does not allow the sale of Robux or Virtual Content outside the Roblox services, is not marketed as an estate pathway, and whether it can be applied to an inheritance or written into a will has not been tested in Roblox's published guidance.
Under the official terms, accounts have no value after the account holder dies. The only way to preserve the value of Roblox accounts is to redeem, transfer, or share them while the account is active.
Roblox Support
WebsiteVisit website→
HoursTicket-based support only (no phone or email line published)
Roblox Privacy Manager (data-privacy and deletion requests)
Emailprivacy@roblox.com
Mailing Address
Roblox Privacy Manager, 3150 S. Delaware St., San Mateo, CA 94403
Timeline
No published timeline. Roblox does not document an inactivity-deletion policy, and accounts appear to be retained indefinitely subject to the Terms' general right of termination. Deactivation is reversible by sign-in; a deliberate deletion request is commonly reported to have a ~30-day recovery window before permanent erasure, after which Robux, items, experiences, chat history, and the username are all unrecoverable.
WebsiteSubmit claim online →
Verified May 2026
