What happens to Poshmark accounts when the owner dies
Poshmark, Inc. (Naver Corporation) accounts are forfeited under the program's terms when the account is closed
Poshmark Support
Poshmark, Inc., 203 Redwood Shores Pkwy, 8th Floor, Redwood City, CA 94065
Poshmark Support
Poshmark, Inc., 203 Redwood Shores Pkwy, 8th Floor, Redwood City, CA 94065
No published bereavement timeline. Pending orders auto-cancel after 21 days if not shipped; shipped-and-delivered order funds auto-release to the seller after 3 days if no buyer case is opened. Redemption settles in 1-3 business days (Direct Deposit), about 30 minutes (Instant Transfer), same-day (PayPal/Venmo), or standard mail (paper check). The escheatment "period of statutory required account dormancy" is not specified in the ToS and is governed by the applicable state's unclaimed-property statute.
(General customer service)
Poshmark, Inc. (Naver Corporation)'s terms state that accounts are not the property of the account holder and are forfeited at death. The program does not provide a mechanism for transferring accounts to heirs.
There are reports of Poshmark, Inc. (Naver Corporation) making exceptions through customer service, but these accommodations are discretionary and not guaranteed.
What to do
When a Poshmark account holder dies, these are the steps to take:
- •Put the closet on Vacation Hold (My Seller Tools > Vacation Hold) to stop new orders while you work through pending items.
- •Cancel or ship every pending order. Poshmark sends the seller a reminder if an order has not shipped within 5 days, lets the buyer cancel an unshipped order starting on the 8th day from purchase (after a full 7 days with no shipment), and auto-cancels unshipped orders after 21 days. Leaving pending orders unresolved damages the closet's standing and delays refunds to buyers.
- •Deactivate or delete active listings (Listing > Edit > Availability > Not For Sale) so new purchases cannot be made for items the estate cannot ship.
- •Direct Deposit — free, arrives in the linked bank account in 1-3 business days.
- •Instant Transfer — $2 fee per transfer, sent to an eligible Visa or Mastercard debit card, typically within 30 minutes.
- •PayPal — $0.35 fee per transfer.
- •Venmo — $0.35 fee per transfer.
- •Paper check — free, mailed to the address on file.
- •Provide the deceased's account email or username, a certified death certificate, and letters of appointment (testamentary or administration). Poshmark does not publish a required-documents list — these are the documents other marketplaces ask for and are a reasonable opening.
- •Poshmark's ToS does not guarantee access or a refund. Be prepared for Poshmark to decline to release credentials and to direct the estate to the escheatment process.
- •If the redeemable balance is meaningful and Poshmark does not release it, track it as unclaimed property. Once Poshmark reports the dormant balance, the state unclaimed-property office (usually searchable at MissingMoney.com) is the path to recover it.
Required Documents
- No documented requirements published by Poshmark
- Account email or @username — required for support to look up the closet
- Certified death certificate and letters of appointment (testamentary or administration) — not required by Poshmark but standard when asking a marketplace to act on a deceased account
- State unclaimed-property claim documents — potentially needed later if Poshmark escheats the redeemable balance
Timeline
No published bereavement timeline. Pending orders auto-cancel after 21 days if not shipped; shipped-and-delivered order funds auto-release to the seller after 3 days if no buyer case is opened. Redemption settles in 1-3 business days (Direct Deposit), about 30 minutes (Instant Transfer), same-day (PayPal/Venmo), or standard mail (paper check). The escheatment "period of statutory required account dormancy" is not specified in the ToS and is governed by the applicable state's unclaimed-property statute.
Frequently asked questions
No. Poshmark publishes no bereavement form, dedicated support article, or escalation path for deceased users. The Terms of Service do not mention death, inheritance, or estate, and account transfer requires Poshmark's prior written consent with no documented workflow for obtaining it.
Practically, no. Section 2(e) of the Terms of Service states: "You cannot transfer or assign your Account to a third party without prior written consent from Poshmark." Poshmark does not publish a process for granting that consent, and the closet's non-cash assets — listings, photos, followers, Love Notes, Ambassador status, sales history — do not transfer to a new account. A new account would start at zero.
The redeemable balance stays in the account until it is redeemed or escheated. Whether Poshmark Support will release funds to an estate without login credentials is not publicly documented. Section 10(m) of the Terms of Service expressly provides that after a "period of statutory required account dormancy, Poshmark will escheat any unclaimed funds to the relevant government authorities as necessary." If the estate cannot recover funds directly, they are typically later claimable from the applicable state's unclaimed-property office.
Active listings remain purchasable until someone acts. There is no automatic deactivation for inactive closets. Poshmark sends the seller a reminder if an order has not shipped within 5 days, allows the buyer to cancel an unshipped order starting on the 8th day from purchase, and auto-cancels unshipped orders after 21 days. The estate should put the closet on Vacation Hold and deactivate listings as soon as possible to prevent new orders the estate cannot ship.
Posh Credits are promotional balance, not cash. Section 10(l) of the Terms of Service states they "cannot, unless required by law, be redeemed for cash or cash equivalents, transferred or applied to prior purchases." They are effectively zero value to an estate.
Poshmark does not publish a documents list. Based on standard marketplace practice, an estate should open the conversation with a certified death certificate, letters of appointment (testamentary or administration), and the deceased's Poshmark email or @username. Poshmark may still decline to transfer access; the Terms of Service do not commit to any specific outcome.
No. Redemption is performed inside the account. Without credentials, the estate's options are to (a) request Poshmark Support release the funds, which is not a published workflow, or (b) wait for the balance to be escheated under the ToS's dormancy clause and later claim it from the applicable state's unclaimed-property office.
Under the official terms, accounts have no value after the account holder dies. The only way to preserve the value of Poshmark accounts is to redeem, transfer, or share them while the account is active.
Sources
Data sourced from Poshmark, Inc. (Naver Corporation) primary sources (9 pages reviewed). How we research.
Poshmark Support
Poshmark, Inc., 203 Redwood Shores Pkwy, 8th Floor, Redwood City, CA 94065
Poshmark Support
Poshmark, Inc., 203 Redwood Shores Pkwy, 8th Floor, Redwood City, CA 94065
No published bereavement timeline. Pending orders auto-cancel after 21 days if not shipped; shipped-and-delivered order funds auto-release to the seller after 3 days if no buyer case is opened. Redemption settles in 1-3 business days (Direct Deposit), about 30 minutes (Instant Transfer), same-day (PayPal/Venmo), or standard mail (paper check). The escheatment "period of statutory required account dormancy" is not specified in the ToS and is governed by the applicable state's unclaimed-property statute.
(General customer service)
