
What happens to a Poshmark account when someone dies
Poshmark publishes no process specific to a deceased person's account; a written request goes by email to support@poshmark.com.
Under Poshmark's terms, a Poshmark account closes when the holder dies and nothing in it passes to anyone.
Poshmark publishes no process specific to a deceased person's account; a written request goes by email to support@poshmark.com. The request takes 5 documents.
What to do
- •The closet's @username and registered email
- •The death certificate
- •Letters testamentary or letters of administration
- •The requester's photo ID
- •Ask support to take the listings down. Vacation Hold marks them Not For Sale but leaves them visible.
- •Cancel unshipped orders the estate cannot fulfil rather than leave them open.
- •Let shipped orders finish. Payment releases to the seller 3 days after delivery when no return case is opened.
- •Clear pending transactions, including unreceived orders, tracking delays and open returns.
- •Settle the redeemable balance. Deletion waits up to 10 business days after a redemption request.
- •Account for any gift-card balance. It cannot move to another account and it blocks deletion.
Required Documents
- The @username and the email address registered to the closet: How Poshmark identifies an account.
- Death certificate
- Documentation of authority to act for the estate: For example, letters testamentary or letters of administration.
- Government-issued photo identification of the person making the request
- State unclaimed-property claim documents: if Poshmark escheats an unredeemed balance under Section 10(m)
What Poshmark, Inc. (Naver Corporation)'s terms say at death
- Section 2(e) (Account Transfers)
“You cannot transfer or assign your Account to a third party without prior written consent from Poshmark. Poshmark may require additional information from you regarding the requested transfer or assignment. You cannot otherwise transfer, sell, or dispose of your Account under any circumstances.”1
What Poshmark, Inc. (Naver Corporation) says happens8
- Closing the account
Section 16(b) of the Terms lets Poshmark suspend or terminate an account at its discretion without explanation, notice or liability, including removing and discarding any items or content, for any reason and at any time.1
A deletion does not complete while the account still has pending transactions, including unreceived orders, tracking delays and open returns, a redeemable balance, or a gift card with a balance.2
Poshmark requires up to 10 business days from the time a redemption request is made before it completes an account deletion.2
A second Poshmark article asks members who want to start a Vacation Hold or permanently delete an account to reach out to Poshmark Support beforehand, so it can make the changes on its end.3
- Deletion and data retention
Account deletion is self-service and permanent, and the "How to delete my account" article states that Poshmark cannot process deletion requests submitted in writing to Poshmark Support.2
- Balances, payouts and refunds
Under Section 10(h), Poshmark receives payment from the buyer on behalf of the seller, and those funds may be redeemed by the seller through Poshmark's permitted payment providers or used to buy items listed by other sellers.1
Under Section 10(l), Posh Credits cannot, unless required by law, be redeemed for cash or cash equivalents, transferred or applied to prior purchases, and Poshmark may cancel any Posh Credits at any time upon reasonable notice.1
Redemption pays only to a bank or payment account whose name matches the legal name or business entity on the Poshmark account; the Seller KYC Info determines who is authorized to redeem earnings and is subject to verification.4
Poshmark states that a name mismatch means a redemption may be delayed, held or rejected.4
Redemption settles in 2-3 business days by Direct Deposit, in 30 minutes or less by Instant Transfer, PayPal or Venmo, and in about 2 weeks by check.5
Gift cards do not expire or incur fees, but once a gift card is redeemed to an account, the amount cannot be transferred to another account.6
Under Posh Protect a buyer has 72 hours after delivery to open a return case, and if no case is opened within 3 days of delivery, payment is automatically released to the seller.7
- Inactive accounts and expiry
Under Section 10(m), after a period of statutory required account dormancy, Poshmark escheats unclaimed funds to the relevant government authorities and may charge a dormancy fee where applicable rules allow one.1
The escheatment dormancy period is set by the applicable state's unclaimed-property statute, not by Poshmark, and the claim is then made to that state's unclaimed-property office.1
- Continuing a shop, channel or listing
Listings stay purchasable until someone takes them down. Vacation Hold sets existing listings to Not For Sale, but they can still be viewed, liked, commented on and shared, and new listings created during a hold default to Available.8
Poshmark points to Vacation Hold as the reversible alternative to deleting a closet; a hold can be set for a maximum period of 6 months.3
A buyer whose order has not shipped 7 days after purchase can cancel it for a full refund, from the start of the 8th day after purchase.9
Sellers who repeatedly cancel or fail to ship orders may face temporary account restrictions, and continued violations may result in permanent account suspension.8, 9
Listings, photos, followers, Love Notes, Ambassador status and sales history do not move to another account.1
- Disclosure of account content
The California Privacy Notice describes a "Right to Know (Access)" covering the specific pieces of personal information Poshmark has collected, and names privacy@poshmark.com for help exercising those rights.10
- Verifying the requester
The Privacy Policy's authorized-agent route requires proof that the consumer has provided permission, and Poshmark may still require the consumer to verify their own identity directly with it.10
- Court orders and legal process
A law-enforcement inquiry must contain an official document such as a subpoena or court document. The lawenforcement@poshmark.com address is for law enforcement inquiries only, and inquiries sent there by the general public are not processed.11
A law-enforcement inquiry gets an initial response in up to 7 business days.11
Not in Poshmark's published guidance9
- How long a request takes
- A process for a deceased account holder
- A complete list of the documents to send
- Whether a certified death certificate is required
- A phone number for this
- An estates mailbox
- An estate hold on a closet
- A workflow for granting consent to an account transfer
- A minimum redemption balance
Sources11
- 1.Terms of Service (Poshmark Legal Center), Version 4.6, effective June 3, 2025
- 2.How to delete my account
- 3.How do I shut down and delete my Poshmark account?
- 4.Redemption name mismatch
- 5.Redemption options
- 6.Gift cards
- 7.Posh Protect
- 8.Vacation Hold
- 9.How to cancel a delayed order
- 10.Privacy Policy and California Privacy Notice (Poshmark Legal Center), last updated March 24, 2026
- 11.Law Enforcement Agencies and Officials
A written request to Poshmark can ask it to preserve the account while the estate is opened, provide purchase and transaction records for the estate inventory, refund an unspent balance and close the account.
Nothing in the account survives the holder, and Poshmark allows no lifetime transfer of it either.
Digital Assets Recovery Letter for Poshmark drafts that request from the estate's details.
Sources
Data sourced from Poshmark, Inc. (Naver Corporation) primary sources (11 pages reviewed). How we research.
Poshmark estate claims
Poshmark Support
Mailing address
Website
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