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How to protect your HelloFresh credits while you are alive

There is no way to name a beneficiary or successor on a HelloFresh account. While the account holder is alive, HelloFresh allows gift purchases.

Because HelloFresh's terms forfeit HelloFresh credits at death, anything preserved is moved or used while the account holder is alive. There is no way to name a beneficiary or successor on a HelloFresh account. While the account holder is alive, HelloFresh allows gift purchases.

How to protect your HelloFresh credits

1
Record that HelloFresh is a recurring weekly subscription that charges your payment card until it is cancelled, and the email address registered on the account. Customer Care accepts a written cancellation with your full name and that registered email address.
2
List any HelloFresh Cash balance, gift-card balance or HelloFresh Rewards points you carry, and spend them down rather than expecting them to pass to anyone, since none of it can be moved to another person's account.
3
Buy a gift card for anyone you want to leave HelloFresh value to; they redeem it into their own account, since your own account credits cannot be moved to an heir.
4
Note which payment card funds the subscription, so your executor can confirm the charges actually stop after cancellation.
5
Note that skipping a week keeps credit in the account while cancelling generally removes it, so an executor can stop the boxes without losing the value.

Naming who acts after a death

Designation

There is no way to name a beneficiary or successor on a HelloFresh account; the account and subscription are personal and non-transferable.1

What HelloFresh SE's terms say about sharing and transfers5

Pooling with family

HelloFresh has no family-pooling or shared-account program.1

Transfers to another member

A HelloFresh Cash balance or a gift-card balance cannot be moved to another HelloFresh account or to another individual.1, 2

Gifting and purchases for others

The only way to move value to another person is to buy them a HelloFresh gift card, which the recipient redeems into their own account after creating one. Gift cards cannot be transferred to a different account once applied.2

A current customer redeeming a gift card is asked to order a single box separate from the existing subscription, and a gift-card purchase does not create a subscription for either the sender or the recipient.2

Fees

The gift-card terms state there are no activation, service or dormancy fees.2

Expiry and activity requirements

Gift cards do not expire or decrease in value if unused.2

Sources2

  1. 1.Terms of Use (Grocery Delivery E-Services USA, Inc.), Effective Date: March 18, 2026
  2. 2.Gift Cards Terms and Conditions, Effective Date: July 29, 2025

Should you save your passwords for your family?

Some people store account passwords so a family member can sign in later. The practice has three practical limits:

  • Two-factor authentication often blocks it. Most accounts require a second factor — a code sent to a phone, an authenticator app, a passkey, or a physical key. A saved password alone frequently does not grant access, and the recovery codes that would are easy to lose or let go stale.
  • It usually conflicts with the platform's terms. Most operators prohibit account sharing and signing in as another person, including after a death. Stored credentials are not the operator's recognized access path, and using them can violate the terms of service.
  • Operators provide other paths. Where an operator offers a designation tool — Apple's Legacy Contact, Google's Inactive Account Manager, a beneficiary designation — that mechanism grants access the operator recognizes. A password manager's own emergency-access or legacy feature passes credentials through a controlled process. Digital assets named in a will or trust give a fiduciary authority under each state's Revised Uniform Fiduciary Access to Digital Assets Act (RUFADAA).
SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from HelloFresh SE primary sources (5 pages reviewed). How we research.

HelloFresh customer support

HelloFresh Customer Care

Verified Sep 2026

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