What happens to HawaiianMiles (Atmos Rewards) points when someone dies
Alaska Air Group publishes its own process for a deceased person's account; the request starts by phone at 1-800-654-5669.
Alaska Air Group's terms allow HawaiianMiles (Atmos Rewards) points to transfer to a family member after the account holder dies.
Alaska Air Group publishes its own process for a deceased person's account: Guest Care request for a deceased member's points (historically "Memorial Miles"); the request starts by phone at 1-800-654-5669. The request takes 3 documents. Alaska Airlines Guest Care (deceased-member point requests) answers at 1-800-654-5669 (Monday-Friday 7:00 AM-7:00 PM PT; Saturday 8:00 AM-5:00 PM PT).
How to request a transfer
- •A copy of the death certificate.
- •The deceased member's name, Atmos Rewards account number and any legacy HawaiianMiles number.
- •The name and Atmos Rewards account number of each person who is to receive points.
- •How the points are to be divided if more than one person is named.
- •The Customer Care form, which accepts PDF uploads.
- •Or by mail to Alaska Airlines Customer Care, P.O. Box 68900 - SEAGT, Seattle, WA 98168-0900.
- •10% off the lowest available fare, for travel within the next 7 days, for the immediate family.
- •Bought by phone or at an airport counter only, for flights on Alaska, Hawaiian, Horizon and SkyWest.
- •Guests over 18 must be Atmos Rewards members, with their number on the reservation.
Required Documents
- Copy of the death certificate: What the request has historically turned on; Guest Care confirms the current requirements.
- Deceased member's name, Atmos Rewards account number and any legacy HawaiianMiles number: HawaiianMiles members received a new account number unless they had already linked their HawaiianMiles account to a Mileage Plan account, so the legacy number alone may not locate the live account.
- Name and Atmos Rewards account number for each person receiving points: Each recipient needs their own free Atmos Rewards account, because a credit needs a destination account number.
What Alaska Air Group (Alaska Airlines / Hawaiian Airlines) says happens4
- Who owns the asset
The Conditions of Membership state that accrued points, including purchased points, "do not constitute the property of the member to whose Atmos Rewards account the Points have been posted."1
- Transfer at death
Under the Guest Care practice, a deceased member's points can be credited to one named survivor or split among several recipients, once a copy of the death certificate and the account numbers are supplied.2
- How requests are reviewed
A request to credit a deceased member's points is discretionary rather than a contractual right: it is addressed to Alaska's internal practice, and Alaska reviews the request on its own terms.1
- Inactive accounts and expiry
Points do not have an expiration date and may remain in an account indefinitely while the program has not been terminated, so a deceased member's balance does not lapse on a clock.1
Not in HawaiianMiles (Atmos Rewards)'s published guidance8
- A mailing address for a written request
- How long a request takes
- A complete list of the documents to send
- A deceased-member page or procedure
- A death or deceased-member provision in the Conditions of Membership
- A current name for the practice under the Atmos brand
- A deadline for a request
- An estates portal, submission email or fax
Sources2
A written request to Alaska Air Group can ask it to transfer the points to a named family member, preserve the account while the estate is opened and close the account.
Digital Assets Recovery Letter for HawaiianMiles (Atmos Rewards) drafts that request from the estate's details.
Sources
Data sourced from Alaska Air Group (Alaska Airlines / Hawaiian Airlines) primary sources (6 pages reviewed). How we research.
HawaiianMiles (Atmos Rewards) estate claims
Alaska Airlines Guest Care (deceased-member point requests)
Phone
Hours
Website
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