What happens to Atmos Rewards points when the owner dies
Alaska Air Group (Alaska Airlines / Hawaiian Airlines) has a formal process for transferring points after an account holder dies
Atmos Rewards account line
Alaska Airlines Customer Care, P.O. Box 68900 - SEAGT, Seattle, WA 98168-0900
Alaska Airlines Guest Care (deceased-member point requests)
Alaska Airlines publishes no processing timeline for a deceased member's points, and the Atmos Rewards Conditions of Membership contain no deceased-member provision at all. Ask Guest Care what to expect when the request is opened.
Alaska Air Group (Alaska Airlines / Hawaiian Airlines) provides a family transfer process for Atmos Rewards points after the account holder's death.
How to request a transfer
Follow these steps to initiate a transfer of Atmos Rewards points after the account holder's death:
- •Copy of the death certificate
- •Deceased member's name, plus the Atmos Rewards account number and any legacy HawaiianMiles number
- •Name and Atmos Rewards account number for each person who is to receive points
- •How the points are to be divided if more than one person is named
Required Documents
- Copy of the death certificate
- Deceased member's name, Atmos Rewards account number, and any legacy HawaiianMiles number
- Name and Atmos Rewards account number for each person receiving points
Timeline
Alaska Airlines publishes no processing timeline for a deceased member's points, and the Atmos Rewards Conditions of Membership contain no deceased-member provision at all. Ask Guest Care what to expect when the request is opened.
Frequently asked questions
It is handled as an Atmos Rewards balance, because there is no separate HawaiianMiles program any more. The published Atmos Rewards Conditions of Membership say nothing about death at all — no death, deceased, or estate provision — and Alaska Airlines publishes no deceased-member page. In practice Alaska has long handled the balance through an internal Guest Care request, historically called "Memorial Miles," that credits the points to one or more named survivors once a copy of the death certificate and the account numbers are supplied. Because none of that is published, it is a request Alaska reviews at its discretion rather than a right under the Terms. Start on the Guest Care line at 1-800-654-5669.
Alaska Airlines publishes no fee, and no published page sets one. The internal request has historically been handled at no charge, unlike the $10.00 per 1,000 points plus $25.00 processing fee that applies to an ordinary lifetime transfer between members. Confirm on the phone line, because nothing about the deceased-member request is published.
Points have historically been divided among several named recipients. Each recipient needs their own Atmos Rewards account number at the time the request is made, and enrollment is free at alaskaair.com/atmosrewards/enroll.
Not always on its own. Alaska's launch announcement states that HawaiianMiles members "will receive a new account number if they have not previously linked their HawaiianMiles account to a Mileage Plan account," so a member who had never linked the two holds a different number today. Give Guest Care the member's name, the current Atmos Rewards number if it is known, and the legacy HawaiianMiles number as a second identifier, together with a copy of the death certificate. Signing in as the deceased member is not part of the process and should not be attempted.
By phone. The live Contact us page publishes the Atmos Rewards account line at 1-833-902-8667 and Alaska Airlines Guest Care at 1-800-654-5669, both staffed 7am-7pm PT Monday-Friday and 8am-5pm PT Saturday, with TTY access by dialing 711 for relay services. Alaska publishes no email address, fax number, or estates mailing address, so the phone line issues the channel for the death certificate and account details. Alaska's general written channel, if one is needed, is the Customer Care form at alaskaair.com/feedback/general-comments.
After the transfer is complete, the recipient can use the points according to the program's standard terms. Document the deceased account holder's details to make this process easier for your executor or family.
Sources
Data sourced from Alaska Air Group (Alaska Airlines / Hawaiian Airlines) primary sources (8 pages reviewed). How we research.
Atmos Rewards account line
Alaska Airlines Customer Care, P.O. Box 68900 - SEAGT, Seattle, WA 98168-0900
Alaska Airlines Guest Care (deceased-member point requests)
Alaska Airlines publishes no processing timeline for a deceased member's points, and the Atmos Rewards Conditions of Membership contain no deceased-member provision at all. Ask Guest Care what to expect when the request is opened.
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