What happens to Grailed balance when someone dies
Grailed publishes no process specific to a deceased person's account; a written request goes in through Grailed's support ticket system.
Grailed decides what happens to Grailed balance after a death case by case; its terms promise no transfer.
Grailed publishes no process specific to a deceased person's account; a written request goes in through Grailed's support ticket system. The request takes 4 documents.
How to request a transfer
Required Documents
- Death certificate
- Documentation of authority to act for the estate: For example, letters testamentary or letters of administration.
- The email address on the Grailed seller account
- Government-issued photo identification of the person making the request
What Grailed, LLC's terms say at death
- Accounts and Account Security
“You agree that your account is not transferable and that in the event of your death, incapacity, or unavailability, we may terminate any rights to your account or User Content (defined below).”1
What Grailed, LLC says happens4
- Continuing a shop, channel or listing
The seller account is not transferable and cannot continue under a new owner after the holder's death.1
On termination, the account holder remains responsible for obligations from transactions entered into before termination, including payment for accepted offers and shipment of products to buyers who have paid for them.1
A seller has 7 calendar days from the order date to add tracking and ship a standard-delivery sale and 2 business days for an expedited one, and a sale not shipped in time may be canceled automatically.2
- Balances, payouts and refunds
Grailed releases funds for a sale to the seller's bank account within 3 calendar days of the item showing as delivered, barring buyer disputes, Grailed investigations or a legally required payout hold, and may delay funds while its support team researches an issue.3
After funds are sent, US sellers allow 2 to 3 business days for their bank to process the payment. For sellers outside the US, "When do I get paid?" gives up to an additional 10 business days and "What if I'm an international seller?" up to an additional 7.3, 4
Experienced high-volume sellers with a strong 180-day history can qualify for payout as soon as the item is in transit, a status Grailed can revoke at its sole discretion.5
The Terms of Service reserve Grailed's right to "freeze your ability to cash out any balances in your Grailed account."1
- Closing the account
Grailed routes seller and payment matters through its Submit a request form, the same Contact Form its Terms of Service name for cancelling an account.6, 1
- Deletion and data retention
Account deletion is available only through Grailed's iOS app, and an account with pending sales or purchases cannot be deleted until 30 calendar days from the last order being marked as delivered.7
Once an account is deleted, no future account can be created with the same email address.7
Not in Grailed's published guidance8
- A process for a deceased account holder
- How long a request takes
- A mailing address for a written request
- A phone number for this
- A complete list of the documents to send
- Whether a certified death certificate is required
- An estate or legal support queue
- A minimum payout threshold
A written request to Grailed can ask it to refund an unspent balance, provide purchase and transaction records for the estate inventory, preserve the account while the estate is opened and close the account.
Digital Assets Recovery Letter for Grailed drafts that request from the estate's details.
Sources
Data sourced from Grailed, LLC primary sources (7 pages reviewed). How we research.
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Forms for Settling an Estate
Free forms for settling an estate: the probate petition, small estate affidavit, notice to creditors, inventory, and closing forms.
Affidavit of Death
Put a joint owner's or a transfer on death deed owner's death on the land records with the affidavit your state's statute names, laid out for recording.
IRS Form 56
Notify the IRS that you are the fiduciary of an estate, a trust or a person, or end a notice filed before, on the official form.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.
Renunciation of Executor
Decline an appointment as executor named in a will — the writing filed with the court before anyone is appointed.
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A step-by-step checklist for the days, weeks, and months after a death, with state rules noted where they apply.
