What to do when a Depop account holder dies
Depop Ltd. (Etsy, pending eBay acquisition) has a formal process for transferring accounts after an account holder dies
OverviewWhen someone dies
Depop Help Centre
WebsiteVisit website→
Depop Account Closure (Deceased Users)
Emailclose@depop.com
Timeline
No published processing timeline for deceased user closure requests. US seller payouts process on the standard schedule after delivery confirmation. Disputed funds are held until resolution. If Depop suspends or terminates the account, unpaid amounts may be withheld for 180 days from the applicable transaction date.
WebsiteSubmit claim online →
Verified May 2026
Depop has a deceased user account closure process documented in their Help Centre. Only immediate family members can request closure. Depop requires proof of relationship to the user (such as a driving licence or passport) and proof of the account owner's death (such as a death certificate or a link to an obituary). Before the account can be closed, the family member must withdraw any funds from the Depop Balance, complete or refund any outstanding sales, and resolve any open disputes. Account transfer is not available -- closure is the only option. Requests can be submitted via the Depop Help Centre request form or by email to close@depop.com. The Terms of Service provide that if Depop suspends or terminates access to the Service, they may withhold any amounts that have not yet been paid out for 180 days from the applicable transaction date (or longer where required by law enforcement or sanctions rules).
How to request a transfer
To request a transfer of Depop accounts after an account holder's death, follow these steps:
1
Submit an account closure request through the Depop Help Centre request form (depophelp.zendesk.com/hc/en-gb/requests/new) or by emailing close@depop.com. Only immediate family members can submit the request. Provide:
- •Proof of relationship to the deceased (driving licence or passport)
- •Proof of death (death certificate or link to an obituary)
2
Before closure, complete or refund any outstanding sales. Depop requires all open orders to be resolved before the account is closed.
3
Resolve any open buyer disputes. Funds associated with disputed transactions are held until the dispute is resolved.
4
Withdraw any funds held in the Depop Balance. Per the Depop Help Centre, the Depop Balance must be withdrawn before the account can be closed.
5
Seller payouts are processed through Depop Payments (Stripe). In the US, funds are sent to the linked bank account on the standard payout schedule after delivery confirmation. Review the Depop Balance for pending, on-hold, or scheduled payouts.
6
Be aware of the 180-day fund hold. If Depop suspends or terminates access to the Service, they may withhold unpaid amounts for 180 days from the applicable transaction date (or longer where required by law enforcement or sanctions rules).
7
If the account has login credentials accessible to the executor, log in directly to check the seller balance, ship outstanding orders, issue refunds, and withdraw available funds before requesting closure.
8
The eBay acquisition (announced February 18, 2026; close now expected by end of Q3 2026 per Etsy's Q1 2026 shareholder letter) has not yet closed as of May 2026. Policies may change after completion. Document all communications with Depop for estate records.
Required Documents
- Proof of relationship to the deceased (driving licence or passport)
- Proof of death (death certificate or link to obituary)
Timeline
No published processing timeline for deceased user closure requests. US seller payouts process on the standard schedule after delivery confirmation. Disputed funds are held until resolution. If Depop suspends or terminates the account, unpaid amounts may be withheld for 180 days from the applicable transaction date.
Frequently asked questions
Immediate family members can request account closure through the Depop Help Centre by providing proof of relationship and proof of death. The estate is liable for outstanding sales (must complete shipments or issue refunds). Account transfer is not available. Seller balances are paid out through Stripe to the linked bank account.
No. The Terms of Service explicitly prohibit account transfer. Closure is the only option for deceased users. Seller reputation, reviews, and follower count cannot be transferred.
Seller balances are processed through Depop Payments (Stripe) and sent to the linked bank account on the normal schedule. If Depop suspends or terminates account access, they may withhold unpaid amounts for up to 180 days from the applicable transaction date. Negative balances are offset against future sale proceeds.
Depop requires proof of relationship to the user (driving licence or passport) and proof of the account owner's death (death certificate or link to an obituary). Only immediate family members can submit closure requests, via the Help Centre form or by emailing close@depop.com.
Listed inventory remains on the platform until the account is closed. The physical items belong to the estate regardless of their listing status on Depop. The executor can remove listings (with account access), fulfill existing sales, or request account closure. Once the account is closed, all listings are removed. The items can be sold through other channels.
If the executor has the deceased user's login credentials, direct account access is the most reliable way to manage the seller balance, ship outstanding orders, issue refunds, and withdraw available funds before requesting closure. Without credentials, the executor must rely on Depop's deceased user closure process and cannot independently fulfill or refund pending sales.
It is unknown. The acquisition (announced February 18, 2026) is now expected to close by end of Q3 2026. eBay has stated Depop will continue operating as a standalone brand with its existing name, platform, and culture. However, backend systems, payment processing, and account policies may change over time. eBay has its own deceased user policy. Estates should document current Depop policies and monitor for changes after the acquisition closes.
The recipient can use transferred accounts under the program's normal terms. Keeping the deceased account holder's account number and contact details on file simplifies this process for the executor or surviving family.
Depop Help Centre
WebsiteVisit website→
Depop Account Closure (Deceased Users)
Emailclose@depop.com
Timeline
No published processing timeline for deceased user closure requests. US seller payouts process on the standard schedule after delivery confirmation. Disputed funds are held until resolution. If Depop suspends or terminates the account, unpaid amounts may be withheld for 180 days from the applicable transaction date.
WebsiteSubmit claim online →
Verified May 2026
