What happens to a Depop account when someone dies
Depop publishes its own process for a deceased person's account; a request goes in through Depop's online form.
Depop decides what happens to a Depop account after a death case by case; its terms promise no transfer.
Depop publishes its own process for a deceased person's account: Closing a Depop account on behalf of another user; a request goes in through Depop's online form. The request takes 4 documents.
How to request a transfer
- •Proof of the requester's relationship to the user, such as a driving licence or passport
- •Proof of death, such as a death certificate or a link to an obituary
Required Documents
- Proof of relationship to the deceased account holder: Such as a driving licence or passport.
- Proof of the account owner's death: A death certificate or a link to an obituary.
- Documentation of the appointment or engagement: for a family solicitor or executor. Depop actions requests from immediate family or the family solicitor or executor.
- The deceased user's Depop @username and the email address tied to the account
What Depop Limited (eBay Inc.)'s terms say at death
- 8.10
“If we suspend or terminate your access to the Service (in accordance with section 7.3 of these Terms of Service), we may withhold any amounts that have not yet been paid out to you for 180 days from the applicable transaction date, or such other period where required by a court order, law enforcement or in compliance with laws (including but not limited to sanctions rules).”1
What Depop Limited (eBay Inc.) says happens5
- Closing the account
Before the account can be closed, any funds in the Depop Balance must be withdrawn, any outstanding sales completed or refunded, and any open disputes resolved.2
- Deletion and data retention
Account deletion is irreversible, and all data tied to the account is permanently deleted.2
- Transfer at death
Depop does not offer account transfer; closure is the action it offers on a deceased user's account.1, 2
- Balances, payouts and refunds
Where a buyer has raised an issue with an order, the funds on that order are held until the issue is resolved.2
Sale proceeds are paid into the Depop Balance two business days after the item shows as delivered or ten business days after the sale, whichever comes first; money still pending from a sale is not available until the item is delivered.3
Seller payouts run through Depop Payments, powered by Stripe, and withdrawals go to the seller's linked bank account, taking up to five days to appear.3
A negative Depop Balance is topped up by debiting the connected bank account, and adjustments such as failed fees and dispute reversals move money in or out of the balance outside ordinary transactions.4
- Disclosure of account content
Depop's Requests for Information Policy routes only requests from government and law enforcement.5
Not in Depop's published guidance5
- How long a request takes
- A mailing address for a written request
- An estate route to account data or message content
- Whether the 180-day withholding applies to an estate-requested closure
- A separate US version of the deceased-user paragraph
Sources5
- 1.Terms of Service, in effect from 2 September 2026
- 2.How do I delete my Depop account
- 3.How do I get paid? - US
- 4.Depop Balance, top-up cards and adjustments
- 5.Requests for Information Policy
A written request to Depop can ask it to preserve the account while the estate is opened, provide purchase and transaction records for the estate inventory, refund an unspent balance and close the account.
Digital Assets Recovery Letter for Depop drafts that request from the estate's details.
Sources
Data sourced from Depop Limited (eBay Inc.) primary sources (7 pages reviewed). How we research.
Depop estate claims
Depop Help Centre (closing an account on behalf of another user)
Website
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