What happens to Depop accounts when the owner dies

Depop states the Depop Balance must be withdrawn before an account can be closed. Sale proceeds arrive in the balance two business days after the item shows as delivered or ten business days after the sale, whichever comes first, and a withdrawal goes to the seller's linked bank account and takes up to five days to appear. Funds on an order with an open dispute are held until the issue is resolved, and a negative balance is topped up by debiting the connected bank account. Terms of Service section 8.10 allows Depop to withhold amounts not yet paid out for 180 days from the applicable transaction date where it suspends or terminates access to the Service; Depop does not document whether that applies to an estate-requested closure.

Depop asks for proof of the requester's relationship to the user, such as a driving licence or passport, along with proof of the account owner's death, such as a death certificate or a link to an obituary. It states it is only able to action requests from immediate family or the family solicitor or executor, submitted through the Help Centre request form. Having the deceased user's @username and account email address to hand makes the request easier for Depop to match.

The physical items belong to the estate regardless of whether they are listed on Depop. Listings remain on the platform until the account is closed, at which point they are removed along with the rest of the account data. Any sale that is already outstanding must be completed or refunded before Depop will close the account, so the estate should ask Depop for the list of open orders as part of the same request. Items that never sold can be sold through other channels.

Depop documents no estate route to account data, buyer-seller messages, or content. Its Requests for Information Policy covers government and law enforcement requests, and its privacy policies describe access, correction, and deletion rights for the account holder rather than for a family member or executor. Closure is the action Depop documents, and deletion is irreversible, so anything the estate needs from the account should be requested before closure rather than after.