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What happens to a Cricut account when someone dies

Cricut publishes no process specific to a deceased person's account; a written request goes in through Cricut's support ticket system.

Under Cricut's terms, a Cricut account closes when the holder dies and nothing in it passes to anyone.

Cricut publishes no process specific to a deceased person's account; a written request goes in through Cricut's support ticket system. The request takes 5 documents. Cricut Member Care answers at 1-877-727-4288 (Monday-Friday 9:00 AM-8:00 PM ET; Saturday 10:00 AM-7:00 PM ET).

What to do

1
Cancel the Cricut Access subscription at the channel that bills it, since every renewal is non-refundable:
  • •Bought on cricut.com: ask Cricut Member Care to cancel it. It expires at the end of the current billing cycle.
  • •Bought in the Design Space mobile app: cancel through the Apple App Store or Google Play. Deleting the Cricut account does not stop that charge.
2
Keep the account from being deleted until the estate has decided what it wants. Deletion cannot be undone and erases the projects, images, uploads, fonts, digital purchases and any store credit.
3
Contact Cricut Member Care through the Help Center request form or at 877 727 4288, with the death certificate, the letters or trustee certification, and the Cricut ID. Ask for:
  • •A record of the purchases, legacy cartridge entitlements, store credit, and the Cricut Access tier and billing channel, for the estate inventory.
  • •Access to the purchased entitlements for a named surviving family member, as a courtesy against the non-transfer terms.
  • •A hold on the account, its uploaded designs and its saved projects while the estate is administered.
4
Send the same written request through the Privacy Request Center if Member Care does not respond, and ask for the record, not deletion. Responses come within 45 days.
5
Gather the original design files from the decedent's computer, drives, cloud storage and marketplace purchases. Those files survive whatever happens to the account, while designs using Cricut Access content stop cutting once the subscription ends.
6
Keep the Maker, Explore or Joy machine, which a family member can register to their own Cricut ID. Record any cricut.com store credit in the estate inventory; it cannot be cashed out.

Required Documents

  • Death certificate
  • Letters testamentary, letters of administration or trustee certification: Establishes authority over the estate.
  • The Cricut ID: The account email address, identifying the account.
  • Order confirmations or card statements: Evidence of purchased content and Cricut Access billing.
  • The app-store receipt or subscription record: if Cricut Access was bought inside the Design Space mobile app. That charge is cancelled at Apple or Google rather than at Cricut.
Download instructions for the whole estate

What Cricut, Inc.'s terms say at death

The terms

“You may not transfer your Account or Account Information to any other person, and you may not use anyone else's Account or Account Information at any time. DIGITAL CONTENT made available through the PLATFORM (EVEN WHEN PURCHASED) is licensed, not sold, to you.”1

What Cricut, Inc. says happens12

Support response times

Member Care email support responds within 48 business hours, and a privacy rights request draws a response within 45 days (or 15 where the law requires). Neither is an estate commitment.2, 1

Who owns the asset

Purchased digital content is held under a non-exclusive, non-transferable, non-sublicensable, limited license, so a purchased library is a license that ends rather than property that passes to the estate.1

The Usage Rules allow digital content to be used only with the Software and only via the account, and apply to uploaded content too, so an uploaded design is bound to the account the same way a purchased image is.1

Closing the account

On termination, any license and any other rights granted under the Terms of Use end.1

Deletion and data retention

On termination Cricut may, but has no obligation to, delete the account's information, user content and account data.1

Account deletion cannot be undone. It deletes all projects, images, uploads, fonts and digital purchases, forfeits any remaining cricut.com store credit and cancels Cricut Access immediately, with no refunds.3

The Privacy Policy keeps data until the user deletes the account, and after that only to the extent applicable law requires or to prevent fraud.1

Balances, payouts and refunds

All payments to Cricut are non-refundable, including shop purchases, digital content and subscriptions, regardless of usage or satisfaction.1

Remaining cricut.com store credit cannot be cashed out to the estate and is forfeited if the account is deleted. If Cricut grants a survivor access, the credit can be spent down.3

Purchased content and licenses

Cricut states that purchased ready-to-make projects, single images, fonts, image sets and linked cartridge entitlements are "yours to use in Design Space forever", but only inside that account while it exists.4

Cricut Access content is not owned. A project using Access-exclusive content stops cutting once the plan expires, and the fixes Cricut offers are to re-subscribe or to remove or change the exclusive images or fonts.5

Subscriptions and billing

Cricut Access is an auto-renewing subscription and every payment is non-refundable, so the charge continues until it is cancelled at the channel that bills it.6, 3

A plan bought on cricut.com bills through Cricut, and a cancelled subscription expires at the end of the current billing cycle. A plan bought in the Design Space mobile app must be cancelled through the Apple App Store or Google Play.6

Deleting the Cricut account does not stop an App Store or Google Play subscription; Cricut states the subscription must be cancelled via Apple or Google "or you will continue to be charged."3

What carries over to a new account

The design library does not travel with the machine. A new Cricut ID starts with an empty Design Space and none of the old account's purchased images, uploaded designs or saved projects.1

How requests are reviewed

Member Care may handle an estate request case by case at its discretion, or decline. Access for a survivor would set aside the non-transfer terms as a courtesy, so there is no entitlement to it.1

Passwords and login

The Terms of Use prohibit any person from using another's account, and signing in as the decedent puts the account at risk of being disabled at Cricut's sole discretion.1

Verifying the requester

The Privacy Policy lets a designated authorized agent make a rights request and says Cricut may require verification of the agent's authority. Cricut does not say a decedent's fiduciary qualifies as an authorized agent.1

Continuing a shop, channel or listing

A small business run on Cricut under the Angel Policy cannot pass its Cricut account to a successor or heir, so anything the business depends on has to exist outside the account.1

Other companies and product lines involved2

Apple App Store

Cancelling a Cricut Access plan bought in the Design Space app on an Apple device6

Google Play

Cancelling a Cricut Access plan bought in the Design Space app through Google Play6

Not in Cricut's published guidance12

  • A process for a deceased account holder
  • A form for estate requests
  • A mailing address for a written request
  • A complete list of the documents to send
  • Whether a certified death certificate is required
  • Restoring a deleted account
  • Inactive accounts and expiry
  • An estates email or portal
  • A formal hold procedure
  • A bulk export from Design Space
  • A self-serve purchase record for a non-account-holder
  • What happens to shared community projects after deletion

Sources6

A written request to Cricut can ask it to transfer the accounts to a named family member, provide purchase and transaction records for the estate inventory, preserve the account while the estate is opened and close the account.

Nothing in the account survives the holder, and Cricut allows no lifetime transfer of it either.

Digital Assets Recovery Letter for Cricut drafts that request from the estate's details.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Cricut, Inc. primary sources (9 pages reviewed). How we research.

Cricut estate claims

Cricut Member Care

Email request form

Hours

Monday-Friday 9:00 AM-8:00 PM ET; Saturday 10:00 AM-7:00 PM ET

Estate requests go through general customer service.

Verified Sep 2026

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