
What happens to Costco membership when someone dies
Costco Wholesale publishes its own process for a deceased person's account; a written request goes by mail.
Costco Wholesale's terms allow Costco membership to transfer to a family member after the account holder dies.
Costco Wholesale publishes its own process for a deceased person's account: Deceased Primary: change the Primary Cardholder in the event of a loss; a written request goes by mail to Costco Wholesale, Attn: Member Services, 800 Lake Drive, Issaquah, WA 98027. The request takes 7 documents. Costco Wholesale's customer service answers at 1-800-774-2678.
How to request a transfer
- •In person at a warehouse membership desk, where the change is completed on the spot.
- •By fax to 425-313-6870, Attn: Member Services.
- •By mail to Costco Wholesale, Attn: Member Services, 800 Lake Drive, Issaquah, WA 98027, not to the corporate address at 999 Lake Drive or the corporate P.O. Box 34331 in Seattle.
- •Give the membership number, the requester's name, relationship to the primary member and contact information. Keep the death certificate and letters of appointment at hand in case an agent asks.
- •Find the paper certificate mailed with the Renewal Statement. Its date is the issue date, not an expiration date.
- •Redeem it only while the membership is active, at a front-end register in a U.S. warehouse or toward a Costco Shop Card.
- •Ask Member Services to convert it to a Shop Card. The listed grounds are incapacity or a move, and delivery takes about 7 to 10 days.
- •Ask what a Deceased Primary change does to an accruing reward before requesting it, since a removed cardholder's purchases drop out of the reward.
- •Check each balance with the card number and the four-digit PIN. A digital card's number and PIN are in its original email.
- •Spend them or pass them on. Shop Cards never expire, non-members can use them, and a digital card moves by forwarding its email.
- •Ask for cash only where state law requires it, such as balances under $15 in CA or under $5 in CO, HI, ME, MA, MT, NJ, OR and WA.
- •Answer any unclaimed Shop Card letter within 30 days at the membership counter, or follow the letter's instructions for a check refund.
Required Documents
- Membership number of the deceased primary member
- Name of the person requesting the change and their relationship to the primary member
- Contact information for the requester
- Executive 2% annual reward certificate: if one is unredeemed. A paper certificate mailed with the Renewal Statement, roughly two to three months before the renewal date.
- Costco Shop Cards: if any are found in the deceased's belongings. With their card numbers and PINs.
- Death certificate: in case a warehouse or Member Services agent asks
- Letters of appointment: in case a warehouse or Member Services agent asks
Timeline
A Primary Cardholder change or a cancellation with refund can be completed immediately at a warehouse membership counter. Converting a 2% reward to a Shop Card takes about 7 to 10 days.
What Costco Wholesale Corporation's terms say at death
- The terms
“Your membership card is valid at any Costco warehouse worldwide and is not transferable. ... Cards remain the property of Costco and must be returned upon request.”1
What Costco Wholesale Corporation says happens7
- Transfer at death
Costco's "Deceased Primary" path changes the Primary Cardholder for a membership in the event of a loss. The card itself is non-transferable; what continues is the membership under a new Primary Cardholder.2
- What carries over to a new account
Only purchases by the Primary and active Primary Household Cardholder apply toward the 2% reward. If one of them is removed during the accumulation period, their purchases are removed from the reward amount.3
- Closing the account
The Primary Member can cancel at any warehouse membership counter and receive an immediate refund, or by calling the Member Services Center.4
- Balances, payouts and refunds
Under its "Risk-Free 100% Satisfaction Guarantee on Membership," Costco states "We will cancel and refund your membership fee at any time if you are dissatisfied." It is a full refund of the fee, not a prorated one.5
On cancellation or downgrade of an Executive Membership, "Any 2% Reward issued or accrued will be subtracted from the refund and forfeited to the extent it exceeds the amount of any refund."3
The 2% reward is capped at $1,250 for any 12-month period, and accumulations under $1 are not issued. It can be redeemed only while making a purchase or renewing a membership, by an active member, and cannot be cashed out on its own.3
Shop Cards are non-refundable and not redeemable for cash "except as required by law": a balance under $15 in CA, under $5 in CO, HI, ME, MA, MT, NJ, OR and WA, under $2.50 in TX, and under $1 in RI and VT.6
When Costco's Unclaimed Property Department writes about an unclaimed Shop Card, the member may get a replacement card at the membership counter within 30 days of the letter or follow the letter for a check refund. After 30 days the funds are claimed through the state's unclaimed property program.6
- How requests are reviewed
A 2% reward can be converted to a Costco Shop Card only when the member is incapacitated or has moved out of the area, on request by the Primary Cardholder or Account Administrator. Death is not a listed circumstance, so a conversion on a death is a discretionary request.3
- Inactive accounts and expiry
Costco Shop Cards never expire, though a lost or stolen physical card cannot be replaced. The date on a 2% reward certificate is the date the reward was issued, not an expiration date.6, 3
- Subscriptions and billing
Costco charges the membership fee automatically to a saved Visa or Mastercard on the first day of the renewal month unless Auto Renewal is cancelled at least 72 hours before.7, 1
To let a membership expire, Auto Renew is removed at least two business days before the first day of the renewal month. A fee already charged is still refundable in full under the "Risk-Free 100% Satisfaction Guarantee on Membership."7, 5
Not in Costco's published guidance8
- Whether a certified death certificate is required
- Any document beyond the four items for a Deceased Primary change
- An executor or estate process, or an estates department
- A processing time for a faxed or mailed request
- Who may take over as Primary Cardholder
- What a Deceased Primary change does to an accruing 2% reward
- Conversion of a 2% reward to a Shop Card on a death
- A formal hold procedure
A written request to Costco Wholesale can ask it to transfer the membership to a named family member, redeem the membership to the estate, refund an unspent balance, provide purchase and transaction records for the estate inventory and preserve the account while the estate is opened.
Digital Assets Recovery Letter for Costco drafts that request from the estate's details.
Sources
Data sourced from Costco Wholesale Corporation primary sources (12 pages reviewed). How we research.
Costco estate claims
Costco Member Services (Deceased Primary — Primary Cardholder change in the event of a loss)
Phone
Fax
Mailing address
Website
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