Estate planning as a Choice Privileges account holder

Choice Hotels International points are forfeited when the account holder dies

Choice Hotels International

Hotel Points

choicehotels.com/choice-privileges
Choice Hotels International logo

Choice Hotels Customer Service / Customer Relations

Toll-Free888-770-6800
HoursChoice publishes two different hours for 800-300-8800: the Choice Privileges contact page says 7 a.m. to 10 p.m. MST, 7 days a week, while the Choice Hotels customer support page lists the same number under Customer Relations as available 24/7. The 888-770-6800 line — published as the "Redeem points" line on the Choice Privileges contact page and as the "Choice Privileges Service Center" on the support page — is available 24/7, as is reservations on 800-521-2121 and the Choice Privileges Mastercard line on 833-714-3490.

Choice Hotels Customer Service / Customer Relations

Toll-Free888-770-6800
HoursChoice publishes two different hours for 800-300-8800: the Choice Privileges contact page says 7 a.m. to 10 p.m. MST, 7 days a week, while the Choice Hotels customer support page lists the same number under Customer Relations as available 24/7. The 888-770-6800 line — published as the "Redeem points" line on the Choice Privileges contact page and as the "Choice Privileges Service Center" on the support page — is available 24/7, as is reservations on 800-521-2121 and the Choice Privileges Mastercard line on 833-714-3490.

(General customer service)

Verified Sep 2026

Choice Privileges is the loyalty program for Choice Hotels International, covering brands including Comfort, Quality, Sleep Inn, Clarion, Cambria, Ascend Collection, and Radisson (Americas). The Rules and Regulations effective January 1, 2026 rebuilt the program: a new top Titanium tier (55 qualifying nights or 110,000 Elite Qualifying Credits), lower Elite thresholds (Gold 5 nights, Platinum 15, Diamond 35), milestone rewards, and no point expiration for members who hold Elite status. The Rules state that points "do not constitute property of the Member" and are "non-transferable," and they contain no death, deceased-member, or estate provision at all — Choice publishes no process for what happens to a balance when a member dies. A member-to-member points sharing feature is still unlaunched: Choice's own support FAQ answers "What is Points Sharing and when does it launch?" with "Later in 2026, you'll be able to share your points with other Choice Privileges members," and the Choice Privileges landing page labels it "Coming Soon." It does not appear in the Rules effective January 1, 2026.

Under Choice Privileges's terms, points are not property of the account holder and are forfeited when the account closes at death. No estate planning document—will, trust, or otherwise—can override this forfeiture.

Choice Privileges offers a gift purchase option for points. Members can buy points for others or redeem their own points to benefit family and friends.

What happens at death

Choice Privileges points are forfeited in practice, but not because Choice says so at death — because Choice says nothing at death. The Rules and Regulations effective January 1, 2026 contain no death, deceased-member, estate, or inheritance provision of any kind, and Choice publishes no bereavement or estate-claims channel. What the Rules do establish is that the currency cannot move: under Points Policies, "Choice Privileges points in a Member's account do not constitute property of the Member. Points have no fixed value, are non-transferable, and are not redeemable for cash or any other form of credit. Points have no value until presented by the Member for redemption in accordance with these Terms and Conditions." The Rules add that "You may not sell or barter points," limit each member to one account, and provide that Choice "will not transfer or reimburse you for any points in additional Accounts." A dormant account then expires on its own: "If a Member is not active for eighteen (18) consecutive calendar months, that Member forfeits all accumulated points and their account becomes inactive." (Members holding Gold, Platinum, Diamond, or Titanium status are exempt from expiration while they hold status in good standing; if all Elite status is lost, the expiration date is set 18 months out from the loss.) So a deceased member's balance is non-transferable by contract, has no beneficiary mechanism, and lapses on the inactivity clock. Unlike several other major hotel and airline programs, Choice has no published discretionary transfer-on-death path — no documented exception, no fee schedule, no named process. Any credit to a survivor is therefore a pure goodwill request that Choice decides at its discretion, with nothing in the Rules obliging it to consider one.

Planning your estate

Protecting Choice Privileges points while the account is active

No beneficiary designation, lifetime transfer options for points, and 6-step plan.

View details →

When someone dies

Handling Choice Privileges points after a death

Points are forfeited under the official terms, 7-step process, and 4 required documents.

View details →

Choice Privileges does not offer a beneficiary designation feature. Without this option, points cannot be assigned to a named recipient through the program's own settings.


Frequently asked questions

Yes, for non-Elite members. Under the Rules, "If a Member is not active for eighteen (18) consecutive calendar months, that Member forfeits all accumulated points and their account becomes inactive." A Qualifying Activity — earning or redeeming points, including a qualifying stay, a redemption, earning with a partner program, or purchasing points — extends the expiration date by another 18 months. As of the Rules effective January 1, 2026, points never expire for members holding Gold, Platinum, Diamond, or Titanium status while they hold that status in good standing; if all Elite status is lost, the expiration date is set 18 months from the date the status was lost.

Only by the member, and only for 180 days. The Rules provide a paid Points Reinstatement Transaction (processed through Points.com, capped at 1,000,000 points, limited to one request per month) available for up to 180 days after the points expired. Critically, "Members must verify their account by providing their login credentials when prompted during the reinstatement process" — so it is not a route an executor can use on a deceased member's account. Reinstatement is a mechanism for the living member, not a safety net for a family.

The Rules effective January 1, 2026 added a new top-tier Titanium status (55 qualifying nights or 110,000 Elite Qualifying Credits, carrying the Titanium Travel Award), lowered the night thresholds for Gold (5), Platinum (15), and Diamond (35), introduced milestone rewards, added a Return and Earn bonus, and eliminated point expiration for members holding Elite status. Choice also announced a points sharing feature for later in 2026. None of this changed the estate picture: points remain non-transferable and not property of the member, and the Rules still contain no death provision.

Yes. Radisson Rewards Americas was folded into Choice Privileges, and the current Rules reference Radisson and Radisson Blu among the participating brands, including in the Titanium Travel Award property list. Members earn and redeem Choice Privileges points at those properties.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Choice Hotels International primary sources (7 pages reviewed). How we research.

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