What happens to Chase UR points when someone dies

“If we're notified of your death, your points will be automatically redeemed for cash in the form of an account statement credit.”^{1, 2, 3, 4}

Unless required by law, points aren't the cardholder's property and have no value until redeemed. They can't be transferred by operation of law, such as by inheritance, in bankruptcy or in connection with a divorce.^{1, 2, 3, 4}

The conversion is automatic on notification: the executor does not have to request it, and the estate does not choose a different redemption method.^{1, 2, 3, 4}

Each point is worth one cent when redeemed for cash, gift cards or travel, so 100 points equals $1 in redemption value.^{1, 2, 3, 4}

The statement credit reduces the card account's balance, so where the estate owes a balance it reduces what the estate pays; a credit larger than what is owed leaves a credit balance on the card account.^{1, 2, 3, 4}

All points are lost immediately if the account status changes or it is closed for misuse or fraud, for failure to comply with other Chase agreements, or where Chase believes the cardholder may be unwilling or unable to pay debts on time. Chase won't reinstate lost points unless it made an error.^{1, 2, 3, 4}

For an account closed for a reason other than death, the agreements give at least 30 days from closure to use the points; unused points are then lost unless the law limits that, in which case they are redeemed as a statement credit.^{1, 2, 3, 4}

Anyone may notify Chase of a death regardless of relationship, but account information goes only to a party with authority, such as the executor or administrator, an attorney for the estate or executor, or a personal representative.⁵

If the notice comes from someone other than an authorized party, Chase does not share account information.⁵

Chase may request some of the listed items based on the customer's relationship with Chase.⁶

Chase states that the documents it requires vary by account and state requirements and may affect settlement time, and that what follows notification depends on the types of accounts and loans the customer had with Chase.⁶

Settling a deceased customer's auto accounts⁶

Settling a deceased customer's home lending accounts⁶

Settling a deceased customer's J.P. Morgan investment accounts⁶