What happens to Bonanza account when the owner dies

Bonanza Worldwide, LLC has a formal process for transferring account after an account holder dies

Bonanza Worldwide, LLC

Marketplaces & Resale

bonanza.com
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Bonanza Support

HoursEmail support 7 days a week; live chat for Gold Pro and higher members Monday to Friday, 9 AM to 5 PM Pacific Time (excluding major holidays); no general phone support

Bonanza Support (no dedicated estate team published)

Timeline

Bonanza does not publish a timeline for deceased-seller or estate requests; these are handled individually by email at support@bonanza.com. Recovery of the actual sale proceeds is driven by PayPal and Stripe, not Bonanza, on those processors' own timelines. For Stripe specifically, Bonanza notes new Stripe accounts go through a 7-day verification window and then pay out on a rolling 2-day schedule, but those are ordinary payout mechanics, not an estate process.

Verified Jul 2026

Bonanza does not publish a deceased-seller or estate-succession process, and its User Agreement contains no death or estate clause at all. What the User Agreement does say is that a user agrees "not to transfer or sell your account (including feedback) or User ID," so the booth cannot pass to an heir, and there is no beneficiary designation and no self-service account transfer. Critically, Bonanza does not hold seller money: buyers pay the seller directly at checkout through the seller's own PayPal, Stripe, or Amazon Pay account, and Bonanza states it "has no hand in the financial part of a transaction" and places no holds on payments. So the sale proceeds for a deceased seller are not held by Bonanza — they sit in the seller's connected payment processor, and the estate pursues them by working with PayPal, Stripe, or Amazon Pay (and the receiving bank account) directly. The only balance Bonanza itself holds is Bonanza Tokens, and the User Agreement forecloses any claim to them: Tokens "are not redeemable for cash and have no cash or monetary value," "do not constitute a property right or interest," are "not transferable from one Bonanza account to another," expire 12 months after being awarded, and "All Tokens terminate upon any termination of your membership." What is left at Bonanza is therefore the booth and its listings, the feedback and sales records, and money owed in the other direction: Final Value Fees (a minimum of 11% of the Final Offer Value as of May 1, 2025), a flat 25-cent transaction fee per completed sale for sellers without a membership plan, and any paid membership subscription — all billed to a credit card on file, which Bonanza may charge if the balance becomes past due. Because Bonanza reviews any request to close or settle a deceased seller's account individually rather than through a published procedure, the account policy is classified as case-by-case: the estate contacts Bonanza about the account and the outstanding fees, while the money is pursued through the payment processor.

How to request a transfer

Follow these steps to initiate a transfer of Bonanza account after the account holder's death:

1
Identify where the seller received payment. On Bonanza, buyers pay the seller directly at checkout through the seller's own PayPal, Stripe, or Amazon Pay account, so the money for completed sales is in that processor (and the bank account linked to it), not in a Bonanza balance. Recover those funds by working with PayPal or Stripe and the receiving bank, which is where the asset actually sits.
2
Contact Bonanza support at support@bonanza.com to report the seller's death and ask how to close or settle the account and booth. Bonanza does not publish a deceased-seller procedure and does not offer general phone support, so email is the documented channel. See Contacting Bonanza's Support Team.
3
Be ready to provide documentation establishing the death and your authority to act for the estate. Bonanza does not publish a required-document list for this situation, but estate requests of this kind typically call for:
  • A certified copy of the death certificate
  • Documentation showing you are authorized to act for the estate (for example, Letters Testamentary or Letters of Administration)
  • The email address and User ID on the Bonanza account
  • Government-issued photo identification for the person making the request
4
Stop the money going OUT. Bonanza bills the seller, not the other way around, and it charges a credit card on file, so an unattended account keeps costing the estate. Disable any active listings to stop new sales, then confirm with support what is owed and how the card on file is handled:
  • Final Value Fees — a minimum of 11% of the Final Offer Value as of May 1, 2025. The User Agreement invoices a seller who owes more than $3.00 at the start of the month, with payment due within 30 days, and Bonanza may charge the card on file if the balance goes past due
  • A flat 25-cent transaction fee on each completed sale, for sellers who are not on a paid membership plan
  • Any paid Bonanza membership subscription, which keeps billing until it is cancelled
5
Do not expect to recover Bonanza Tokens. Under the User Agreement, Tokens have no cash or monetary value, are not redeemable for cash, do not constitute a property right, cannot be transferred between accounts, and terminate when the membership terminates. They are not an asset the estate can collect, and closing the account ends them.
6
Decide what to do with the booth, listings, and feedback. The account cannot be transferred or sold under the User Agreement, so a booth cannot simply be handed to an heir; if anyone wants to keep selling the inventory, they would open and operate their own account. Confirm the path with Bonanza support before relying on continued operation.

Required Documents

  • Certified copy of the death certificate
  • Documentation showing you are authorized to act for the estate (for example, Letters Testamentary or Letters of Administration)
  • The email address and User ID on the Bonanza account
  • Government-issued photo identification for the person making the request

Timeline

Bonanza does not publish a timeline for deceased-seller or estate requests; these are handled individually by email at support@bonanza.com. Recovery of the actual sale proceeds is driven by PayPal and Stripe, not Bonanza, on those processors' own timelines. For Stripe specifically, Bonanza notes new Stripe accounts go through a 7-day verification window and then pay out on a rolling 2-day schedule, but those are ordinary payout mechanics, not an estate process.

Download instructions for the whole estate

Frequently asked questions

Bonanza does not publish a deceased-seller or estate-succession process, and its User Agreement states that you agree not to transfer or sell your account, feedback, or User ID. There is no beneficiary designation and no self-service transfer. The estate contacts Bonanza support at support@bonanza.com with proof of death and proof of authority over the estate, and Bonanza reviews how to close or settle the account on a case-by-case basis.

No. On Bonanza, buyers pay the seller directly at checkout through the seller's own PayPal, Stripe, or Amazon Pay account, and Bonanza states it has no hand in the financial part of a transaction and places no holds on payments. So the sale proceeds are in the seller's payment processor and the bank account linked to it, not in a Bonanza balance. The estate pursues that money through PayPal, Stripe, or Amazon Pay directly, not by claiming a balance from Bonanza. The one balance Bonanza does hold is Bonanza Tokens, and the User Agreement states Tokens have no cash or monetary value, are not redeemable for cash, are not a property right, cannot be transferred between accounts, and terminate when the membership terminates, so they are not something the estate can collect either.

Not automatically. The User Agreement says a user agrees not to transfer or sell the account, including feedback, or the User ID. There is no documented way to hand a booth and its feedback to an heir. Someone who wants to keep selling the inventory would open and operate their own Bonanza account. Confirm any account-handling path directly with Bonanza support before relying on it.

Possibly, and the money runs toward Bonanza rather than toward the estate. Bonanza bills sellers a Final Value Fee (a minimum of 11% of the Final Offer Value as of May 1, 2025), a flat 25-cent transaction fee on each completed sale for sellers who are not on a paid membership plan, and any paid membership subscription. Under the User Agreement, a seller owing more than $3.00 at the start of the month is invoiced with payment due within 30 days, and Bonanza may charge the credit card on file if the balance goes past due. The estate should disable active listings to stop new sales, cancel any membership subscription, and confirm with Bonanza support what is owed and how the card on file is handled.

Bonanza does not publish a required-document list for deceased-seller requests. Estate requests of this kind typically require a certified death certificate, documentation showing authority to act for the estate (such as Letters Testamentary or Letters of Administration), the email address and User ID on the account, and photo identification for the requester. Because there is no published procedure, confirm the exact documents directly with Bonanza support.

Because Bonanza does not hold seller funds, the estate pursues sale proceeds through the payment processor the seller used — PayPal, Stripe, or Amazon Pay — and the bank account linked to it. Identify which processor the booth paid into, then follow that processor's own estate process. Contact Bonanza only about closing the account and any fees still owed to it.

The recipient can use transferred account under the program's normal terms. Keeping the deceased account holder's account number and contact details on file simplifies this process for the executor or surviving family.

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Sources

Data sourced from Bonanza Worldwide, LLC primary sources (6 pages reviewed). How we research.