Planning ahead for your Amex Rewards points
Lifetime transfer options and steps to take now for American Express points
American Express Membership Rewards customer service
American Express deceased cardmember line (Corporate Cards: 1-888-297-3947, Mon-Fri 8:00 am-8:00 pm EST)
American Express does not guarantee transfer of points after death. Lifetime planning provides options for managing points and controlling who has access to them.
How to protect your Amex Rewards points
Here are 7 steps to protect and manage your Amex Rewards points while the account is active:
Family sharing
Membership Rewards points cannot be moved between Amex accounts. Amex's own FAQ states that "the points collected in your account are not transferable to any other person or account," and the Terms provide that Additional Card Members on Consumer Card Accounts and Business Card Accounts do not have their own Rewards Accounts. Points can, however, be transferred to an airline or hotel loyalty program account in the Basic Card Member's name or in the name of an Additional Card Member on the Card Account, where the Additional Card was issued to that Additional Card Member at least 90 days before the partner loyalty account was linked. That lifetime partner transfer is the mechanism a family uses to move value out of the Membership Rewards account while the cardholder is alive.
Should you save your passwords for your family?
Some people store account passwords so a family member can sign in later. The practice has three practical limits:
- Two-factor authentication often blocks it. Most accounts require a second factor — a code sent to a phone, an authenticator app, a passkey, or a physical key. A saved password alone frequently does not grant access, and the recovery codes that would are easy to lose or let go stale.
- It usually conflicts with the platform's terms. Most operators prohibit account sharing and signing in as another person, including after a death. Stored credentials are not the operator's recognized access path, and using them can violate the terms of service.
- Operators provide other paths. Where an operator offers a designation tool — Apple's Legacy Contact, Google's Inactive Account Manager, a beneficiary designation — that mechanism grants access the operator recognizes. A password manager's own emergency-access or legacy feature passes credentials through a controlled process. Digital assets named in a will or trust give a fiduciary authority under each state's Revised Uniform Fiduciary Access to Digital Assets Act (RUFADAA).
An inventory listing the Amex Rewards account lets a fiduciary identify it and act on it through the operator's official channels.
Amex Rewards does not offer beneficiary designations, so there is no program-level mechanism for directing points to a specific person at death.
Sources
Data sourced from American Express primary sources (7 pages reviewed). How we research.
American Express Membership Rewards customer service
American Express deceased cardmember line (Corporate Cards: 1-888-297-3947, Mon-Fri 8:00 am-8:00 pm EST)
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