Planning ahead for your Amex Rewards points

Lifetime transfer options and steps to take now for American Express points

American Express Membership Rewards customer service

HoursMon-Fri 9:00 am-12:00 am; Sat-Sun 10:00 am-6:30 pm EST

American Express deceased cardmember line (Corporate Cards: 1-888-297-3947, Mon-Fri 8:00 am-8:00 pm EST)

HoursMon-Fri, 8:00 am-10:00 pm EST
Verified Sep 2026

American Express does not guarantee transfer of points after death. Lifetime planning provides options for managing points and controlling who has access to them.

How to protect your Amex Rewards points

Here are 7 steps to protect and manage your Amex Rewards points while the account is active:

1
Transfer points to airline and hotel partner programs during your lifetime. Once points are transferred to a partner loyalty account, the partner program's own terms and conditions apply rather than the Membership Rewards Terms. The Terms state that points moved to a partner loyalty program account cannot be converted back into Membership Rewards points.
2
Add family members as Additional Card Members at least 90 days before you plan to link their partner loyalty account. Per the Terms, a partner loyalty program account must be in the Basic Card Member's name or in the name of an Additional Card Member, and an Additional Card must have been issued to that Additional Card Member at least 90 days before the partner account is linked.
3
Keep your Membership Rewards balance low by regularly transferring to partner programs or redeeming. The Terms state that points "don't belong to you and are not your property," so a large stored balance carries the forfeiture risks the Lose Points section describes.
4
Inform your executor that the one-time redemption exists and which line requests it. Per the Terms the executor or personal representative calls 1-800-AXP-EARN (297-3276) for the points redemption; 1-800-266-7064 is the line for reporting the death. The redemption is discretionary and is not offered proactively.
5
Maintain at least one enrolled Membership Rewards Product. Amex publishes that Membership Rewards points do not have expiration dates, but the Terms provide that cancelling or unenrolling the last linked Product causes immediate loss of all points in the Rewards Account, so a final Membership Rewards card is not closed without redeeming or transferring the balance first.
6
Keep the linked Product current. Per the Terms, you generally cannot use points, and Amex may cancel the Rewards Account, if a Product is in restricted status, cancelled, or past due, or there is a returned payment outstanding. New York Card Members can continue to use points in these scenarios for 90 days by calling the number on the back of their Card.
7
Note your Amex account and card numbers for your executor. The deceased-cardmember call and the one-time redemption run on account details and the caller's own identification, not on the cardholder's online credentials; account passwords do not need to be shared.

Family sharing

Membership Rewards points cannot be moved between Amex accounts. Amex's own FAQ states that "the points collected in your account are not transferable to any other person or account," and the Terms provide that Additional Card Members on Consumer Card Accounts and Business Card Accounts do not have their own Rewards Accounts. Points can, however, be transferred to an airline or hotel loyalty program account in the Basic Card Member's name or in the name of an Additional Card Member on the Card Account, where the Additional Card was issued to that Additional Card Member at least 90 days before the partner loyalty account was linked. That lifetime partner transfer is the mechanism a family uses to move value out of the Membership Rewards account while the cardholder is alive.

Should you save your passwords for your family?

Some people store account passwords so a family member can sign in later. The practice has three practical limits:

  • Two-factor authentication often blocks it. Most accounts require a second factor — a code sent to a phone, an authenticator app, a passkey, or a physical key. A saved password alone frequently does not grant access, and the recovery codes that would are easy to lose or let go stale.
  • It usually conflicts with the platform's terms. Most operators prohibit account sharing and signing in as another person, including after a death. Stored credentials are not the operator's recognized access path, and using them can violate the terms of service.
  • Operators provide other paths. Where an operator offers a designation tool — Apple's Legacy Contact, Google's Inactive Account Manager, a beneficiary designation — that mechanism grants access the operator recognizes. A password manager's own emergency-access or legacy feature passes credentials through a controlled process. Digital assets named in a will or trust give a fiduciary authority under each state's Revised Uniform Fiduciary Access to Digital Assets Act (RUFADAA).

An inventory listing the Amex Rewards account lets a fiduciary identify it and act on it through the operator's official channels.

Amex Rewards does not offer beneficiary designations, so there is no program-level mechanism for directing points to a specific person at death.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from American Express primary sources (7 pages reviewed). How we research.

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