What happens to Amex Rewards points when the owner dies

American Express has a formal process for transferring points after an account holder dies

American Express Membership Rewards customer service

HoursMon-Fri 9:00 am-12:00 am; Sat-Sun 10:00 am-6:30 pm EST

American Express deceased cardmember line (Corporate Cards: 1-888-297-3947, Mon-Fri 8:00 am-8:00 pm EST)

Timeline

American Express publishes no fixed deadline for the executor's one-time redemption. Per the September 2026 Terms, cancellation of a Product for any reason (including death) causes loss of all points in the Rewards Account, so the redemption request precedes account closure. The one published post-death window is for New York Card Members, who can continue to use points for 90 days in that scenario by calling the number on the back of the Card. Related windows in the Terms: if Amex cancels the Card Account due to inactivity, there are 90 days to use the points; cancelling or unenrolling the last linked Product causes immediate loss of all points, except that a last linked Corporate Card allows redemption for up to 30 days after cancellation or unenrollment.

HoursMon-Fri, 8:00 am-10:00 pm EST
Verified Sep 2026

Under the current Membership Rewards Terms and Conditions (Last Updated: September 2026), points "don't belong to you and are not your property"; you cannot transfer them to someone else's Rewards Account, sell them, or pass them on as part of a legal action such as a divorce, an inheritance, or bankruptcy. In the Lose Points section the Terms state: "When we cancel your Product: If we cancel any of your Products for any reason (including your death, insolvency or bankruptcy), you'll lose all the points in your Rewards Account." Three exceptions follow, the first of which is the death exception: "The executor of your estate or personal representative may be able to make a one-time points redemption upon your death, depending on your Product, by calling 1-800-AXP-EARN (297-3276)." A footnote on the forfeiture sentence adds that New York Card Members (a Card Member with a New York billing address on a linked Card Account) can continue to use points in that scenario for 90 days by calling the number on the back of the Card. Separately, American Express publishes a deceased-cardmember process on its Guidance for Managing Deceased Accounts page: anyone may notify Amex of the passing of a Card Member by calling 1-800-266-7064 (Mon-Fri, 8:00 am to 10:00 pm EST; Corporate Cards 1-888-297-3947, Mon-Fri 8:00 am to 8:00 pm EST). That page also publishes an account-takeover path: a person appointed by a will or court order, or handling the decedent's affairs, may request that the account be cancelled or, if eligible, apply to become the new Basic Card Member, which requires the Card to be eligible for transfer, the account not to be closed for more than 1 year, the account not to be 30 days or more past due, and the applicant to pass a credit review. Amex states that no person is obligated to take over the account, "as the Estate or the Business of the deceased Card Member bears ultimate responsibility for the account."

How to request a transfer

To request a transfer of Amex Rewards points after an account holder's death, follow these steps:

1
Report the death through the Guidance for Managing Deceased Accounts process by calling 1-800-266-7064 (Mon-Fri, 8:00 am to 10:00 pm EST). For Corporate Cards, call 1-888-297-3947 (Mon-Fri, 8:00 am to 8:00 pm EST). Amex states that anyone may notify it of the passing of a Card Member.
2
Have the information Amex publishes for that call ready:
  • Date of death
  • Executor, trustee, or attorney contact information
  • Your relationship to the Card Member
  • Your contact information
3
Request the one-time redemption of Membership Rewards points on the Membership Rewards line. Per the Membership Rewards Terms, the executor of the estate or personal representative may be able to make a one-time points redemption upon the cardmember's death, depending on the Product, by calling 1-800-AXP-EARN (1-800-297-3276). That is the line the Terms name for the redemption, and it is distinct from the deceased-cardmember reporting line above.
4
Make the redemption request before the card account is cancelled. The Terms provide that if American Express cancels any Product for any reason, including death, all points in the Rewards Account are lost. New York Card Members (New York billing address on a linked Card Account) can continue to use points in that scenario for 90 days by calling the number on the back of the Card; the Terms publish no comparable window for other states.
5
Ask which redemption options apply to the Product. The Terms describe a "one-time points redemption" but do not itemize the redemption types available after death; partner transfers, Pay with Points, statement credits, and gift cards are the categories the program offers generally.
6
Decide between cancelling the account and applying to take it over. Amex publishes both paths: a person appointed by a will or court order, or handling the decedent's affairs, may request cancellation, or may apply to become the new Basic Card Member if the Card is eligible for transfer, the account has not been closed for more than 1 year, the account is not 30 days or more past due, and the applicant passes a credit review. Taking over the account means assuming the existing balance and future charges. Amex states that no person is obligated to take over the account, and that where more than one person is eligible, requests are handled on a first-come, first-served basis.
7
Ask about payment arrangements on the balance in the same call. Amex states that a family member or third party handling the decedent's affairs is not personally responsible for the debt, and that it can provide instructions for interest-free monthly payments for up to 24 months on most Personal and Small Business accounts. For Corporate Cards, Amex directs the caller to the company's Program Administrator.
8
Handle any American Express savings or CD account separately. Deposit accounts are held by American Express National Bank and are not part of the card or Membership Rewards process; that bank publishes its own deceased account owner requirements, including a Deceased Letter of Instruction and a mail or fax submission route.

Required Documents

  • Date of death
  • Executor, trustee, or attorney contact information
  • The caller's relationship to the Card Member and contact information
  • Card account information (Amex publishes no documentary checklist for the deceased-cardmember call; a death certificate and documentation of authority, such as letters testamentary, are commonly requested and are worth having ready)

Timeline

American Express publishes no fixed deadline for the executor's one-time redemption. Per the September 2026 Terms, cancellation of a Product for any reason (including death) causes loss of all points in the Rewards Account, so the redemption request precedes account closure. The one published post-death window is for New York Card Members, who can continue to use points for 90 days in that scenario by calling the number on the back of the Card. Related windows in the Terms: if Amex cancels the Card Account due to inactivity, there are 90 days to use the points; cancelling or unenrolling the last linked Product causes immediate loss of all points, except that a last linked Corporate Card allows redemption for up to 30 days after cancellation or unenrollment.

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Frequently asked questions

Per the current Terms (Last Updated: September 2026), cancellation of a Product for any reason, including death, causes the loss of all points in the Rewards Account. As a stated exception, the executor of the estate or personal representative may be able to make a one-time points redemption upon the cardholder's death, depending on the Product, by calling 1-800-AXP-EARN (297-3276). The redemption is not automatic and is requested before the account is closed. To report the death itself, call the deceased-cardmember line at 1-800-266-7064 (Corporate Cards: 1-888-297-3947).

No. The Terms state that points "don't belong to you and are not your property" and that you "can't pass them on as part of a legal action, such as a divorce, an inheritance or bankruptcy." The executor or personal representative may be able to make a one-time redemption after the cardholder's death by calling 1-800-AXP-EARN (297-3276) — a redemption of the points, not an inheritance of them, and one American Express describes as depending on the Product.

American Express publishes no fixed deadline. The operative constraint is account cancellation: the Terms provide that if Amex cancels any Product for any reason, including death, all points in the Rewards Account are lost, so the one-time redemption is requested before the account is closed. One published window exists — a footnote to that forfeiture clause states that New York Card Members, meaning a Card Member with a New York billing address on a linked Card Account, can continue to use points in that scenario for 90 days by calling the number on the back of the Card. No comparable window is published for other states.

American Express publishes an account-takeover path on its Guidance for Managing Deceased Accounts page. A person appointed by a will or court order, or handling the decedent's affairs, may request that the account be cancelled or, if eligible, apply to become the new Basic Card Member. Eligibility requires that the Card be eligible for transfer, the account not be closed for more than 1 year, the account not be 30 days or more past due, and the applicant pass a credit review. The person taking over the account becomes responsible for any existing balance and for future charges. No person is obligated to take it over — Amex states the Estate or the Business of the deceased Card Member bears ultimate responsibility for the account — and where more than one person is eligible, requests are handled on a first-come, first-served basis.

American Express states that a family member or third party handling the affairs of the decedent is not personally responsible to pay the debt, and that the Estate or the Business of the deceased Card Member bears ultimate responsibility for the account. On the deceased-cardmember call, Amex states it can provide instructions for interest-free monthly payments for up to 24 months on most Personal and Small Business accounts. For Corporate Cards, it directs the caller to the company's Program Administrator.

American Express states that Membership Rewards points do not have expiration dates, but that points can be lost in the circumstances described in the Lose Points section of the Terms. Those include cancellation of a Product for any reason (which the Terms name as including death), and cancelling or unenrolling the last linked Product, which causes the immediate loss of all points — except that a last linked Corporate Card allows redemption for up to 30 days. If Amex cancels the Card Account due to inactivity, there are 90 days to use the points. Points generally cannot be used while a Product is in restricted status, cancelled, or past due, or while a returned payment is outstanding.

The Terms describe the post-death exception as a "one-time points redemption ... depending on your Product" and do not itemize which redemption types are available, so partner transfer is not confirmed as an option after death. The executor can ask which options apply to the Product when calling the Membership Rewards line, 1-800-AXP-EARN (297-3276) — the line the Terms name for the redemption, as distinct from 1-800-266-7064, which is the line for reporting the death. Transfers made to partner programs during the cardholder's lifetime are governed by the partner program's rules rather than by the Membership Rewards Terms.

The Terms provide that Additional Card Members on Consumer Card Accounts and Business Card Accounts do not have their own Rewards Accounts, so all points sit in the Basic Card Member's Rewards Account. Additional Card Members have no separate points balance to claim. The executor's one-time redemption, where it is available for the Product, covers the points in that Rewards Account regardless of which card earned them.

After the transfer is complete, the recipient can use the points according to the program's standard terms. Document the deceased account holder's details to make this process easier for your executor or family.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from American Express primary sources (7 pages reviewed). How we research.

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