How Do I Write a Letter of Instruction to Trustmark Voluntary Benefits?

Send it to Trustmark Voluntary Benefits's estate/claims department: Trustmark, PO Box 2906, Clinton, IA 52733-2906. You can reach the department at 1-877-201-9373 x45750.

Trustmark Voluntary Benefits lists these among its required documents: Completed Death Benefit Claim form A112-2502 (Statement of Beneficiary + Disclosure Authorization sections); Certified copy of the death certificate showing both CAUSE and MANNER of death (the short-form certificate is usually not enough); Certified copy of the death certificate for any beneficiary who predeceased the insured; Attending Physician Statement -- required only if death occurred within two years of the policy effective date. The prepared letter includes an enclosure checklist drawn from Trustmark Voluntary Benefits's recorded requirements.

Trustmark processes 98% of claims within the target timeframe. Accident, wellness, and hospital claims are typically processed within 2-3 business days of receiving complete documentation. Life insurance death claims are typically processed within 5 business days of having all necessary information to validate the claim. Appeals are processed within 21 days.

Trustmark Voluntary Benefits provides its own letter-of-instruction form. We complete that official form with your information; you print, sign, and send it.

It depends on the capacity you are acting in. An executor or administrator encloses Letters Testamentary (when there is a will) or Letters of Administration (when there is not); a successor trustee encloses a certificate of trust; a successor under a small estate encloses that state’s small estate affidavit. The prepared letter lists the proof-of-authority document for your role alongside the institution’s required documents.

A letter of instruction is the written request an institution asks for when settling a deceased customer’s account. It identifies the decedent and the account, states the capacity you are acting in, and tells the institution what to do with the account.