Estate planning at Trustmark Voluntary Benefits
How to protect 7 Trustmark Voluntary Benefits accounts — manage beneficiaries online, fund a trust by mail, and file claims through Trustmark Voluntary Benefits's Customer Care -- trust beneficiary designations (form A112-2520) and ILIT ownership transfers (form P684-4)
Customer Care (policy service: beneficiary, trust, and ownership changes)
Phone1-800-918-8877
Toll-Free1-800-918-8877
Fax847-615-4943
Mailing Address
Trustmark, P.O. Box 7937, Lake Forest, IL 60045-7937
New York Universal Life Policies
Corporate Headquarters
WebsiteLearn more→
Customer Care -- trust beneficiary designations (form A112-2520) and ILIT ownership transfers (form P684-4)
Phone1-800-918-8877
Fax847-615-4943
Mailing Address
Trustmark, P.O. Box 7937, Lake Forest, IL 60045-7937
WebsiteLearn more→
Claims
Toll-Free1-877-201-9373
Fax508-853-0310
Mailing Address
Trustmark, PO Box 2906, Clinton, IA 52733-2906
General Claim Questions Email
WebsiteNotify online→
Verified Jul 2026
Trustmark Voluntary Benefits offers 7 insurance products that play a central role in estate planning. Because policy proceeds pass directly to named beneficiaries—bypassing probate entirely—keeping designations current is one of the highest-impact steps policyholders can take.
Beneficiary designations at Trustmark Voluntary Benefits can be managed online, by mail, and by phone, typically taking 10-15 minutes online; 15-20 minutes by mail. Trust funding is also available, allowing families to name a trust as the policy beneficiary or establish an irrevocable life insurance trust (ILIT).
Trustmark Voluntary Benefits has documented procedures for both preparing accounts during your lifetime and handling claims when an account holder passes away.
Preparing your estate
Beneficiaries and trust funding
How to manage beneficiaries online, fund a trust by mail, and review 7 account types at Trustmark Voluntary Benefits.
View details →When someone dies
Death claim process
Contact Trustmark Voluntary Benefits's Customer Care -- trust beneficiary designations (form A112-2520) and ILIT ownership transfers (form P684-4) to file a claim. 5-step process, 9 required documents, and contact information for survivors.
View details →Reach Trustmark Voluntary Benefits's Customer Care -- trust beneficiary designations (form A112-2520) and ILIT ownership transfers (form P684-4) at 1-800-918-8877 for help with any of these procedures. Email inquiries can be sent to CustomerCare@trustmarkbenefits.com.
Frequently asked questions
Only the two universal life policies. Universal LifeEvents and Universal Life Choices are individually owned permanent life certificates -- you own them, they build cash value, and they stay in force after you leave the employer -- so they can be assigned to an Irrevocable Life Insurance Trust using Change of Ownership Form P684-4, or simply name your revocable trust as beneficiary. Everything else Trustmark sells through the workplace (Group Life, Accident, Critical HealthEvents, Hospital StayPay, and Paycheck Protect disability) is employer-sponsored group coverage: it cannot be retitled to a trust, and only the group life coverage can name a trust as beneficiary at all.
It takes two forms, and filing only one is the most common mistake. First, Change of Ownership Form P684-4 (https://www.trustmarkbenefits.com/Trustmark-Benefits-Web/media/Files/VB/P684-4_change-of-ownership.pdf) absolutely assigns your ownership rights to the trust; the change is not effective until Trustmark approves it. But P684-4 says in its own text that it "shall not change the beneficiary on record." So you must also file Trust Beneficiary Designation Form A112-2520 naming the ILIT as beneficiary -- otherwise the ILIT owns a policy that still pays your old named beneficiary, defeating the point. Trustmark does not draft ILITs. Note also that moving an existing policy into an ILIT starts a three-year lookback for federal estate tax; a policy the ILIT buys and owns from day one avoids it.
Sources
Data sourced from Trustmark Voluntary Benefits primary sources (19 pages reviewed). How we research.
Customer Care (policy service: beneficiary, trust, and ownership changes)
Phone1-800-918-8877
Toll-Free1-800-918-8877
Fax847-615-4943
Mailing Address
Trustmark, P.O. Box 7937, Lake Forest, IL 60045-7937
New York Universal Life Policies
Corporate Headquarters
WebsiteLearn more→
Customer Care -- trust beneficiary designations (form A112-2520) and ILIT ownership transfers (form P684-4)
Phone1-800-918-8877
Fax847-615-4943
Mailing Address
Trustmark, P.O. Box 7937, Lake Forest, IL 60045-7937
WebsiteLearn more→
Claims
Toll-Free1-877-201-9373
Fax508-853-0310
Mailing Address
Trustmark, PO Box 2906, Clinton, IA 52733-2906
General Claim Questions Email
WebsiteNotify online→
Verified Jul 2026
Estate planning articles
Learn how to protect your Trustmark Voluntary Benefits accounts and other assets with trusts, beneficiary designations, and estate planning documents.
