How Do I Write a Letter of Instruction to TowneBank?

Send it to TowneBank's estate/claims department: TowneBank, Attn: Processing Services, P.O. Box 2818, Norfolk, VA 23501. You can reach the department at 1-844-638-6714.

TowneBank lists these among its required documents: Certified copy of the death certificate; Valid government-issued photo ID for the beneficiary, executor, or successor trustee; Account information for the deceased (account numbers, if available); For accounts without beneficiary: Letters Testamentary or Letters of Administration from probate court. The prepared letter includes an enclosure checklist drawn from TowneBank's recorded requirements.

7-14 business days after receipt of complete documentation

TowneBank accepts a letter you write. We draft it for you, addressed to TowneBank's verified claims department with the required enclosures.

It depends on the capacity you are acting in. An executor or administrator encloses Letters Testamentary (when there is a will) or Letters of Administration (when there is not); a successor trustee encloses a certificate of trust; a successor under a small estate encloses that state’s small estate affidavit. The prepared letter lists the proof-of-authority document for your role alongside the institution’s required documents.

A letter of instruction is the written request an institution asks for when settling a deceased customer’s account. It identifies the decedent and the account, states the capacity you are acting in, and tells the institution what to do with the account.