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Prepare the letter of instruction Kemper requests during estate or death-claim processing — addressed to its verified claims department with the required enclosures. PDF.
Step 1 of 6
The deceased insured and the Kemper Life policies being claimed. This form covers policies with United Insurance Company of America, The Reliable Life Insurance Company, Union National Life Insurance Company, or Mutual Savings Life Insurance Company.
Maiden name, nickname, initials, or common name (if any).
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Send it to Kemper's estate/claims department: Kemper Life, Life Claims, 1350 Timberlake Manor Parkway, Suite 200, Chesterfield, MO 63017. You can reach the department at 800-777-1195.
Kemper lists these among its required documents: Completed Claimant Statement (signed by the beneficiary); Certified copy of the death certificate; Additional documentation may be required if: the policy is less than 2 years old, accidental death benefit applies, or divorce is involved; For funeral homes: Form C-0042 Life Claim Benefit Verification Request. The prepared letter includes an enclosure checklist drawn from Kemper's recorded requirements.
Benefits verified within 24 hours of receiving complete documentation for most claims; written status updates approximately every three weeks
Kemper provides its own letter-of-instruction form. We complete that official form with your information; you print, sign, and send it.
It depends on the capacity you are acting in. An executor or administrator encloses Letters Testamentary (when there is a will) or Letters of Administration (when there is not); a successor trustee encloses a certificate of trust; a successor under a small estate encloses that state’s small estate affidavit. The prepared letter lists the proof-of-authority document for your role alongside the institution’s required documents.
A letter of instruction is the written request an institution asks for when settling a deceased customer’s account. It identifies the decedent and the account, states the capacity you are acting in, and tells the institution what to do with the account.