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What to do when a VACU account holder dies

Report the death to VACU's Deceased Member Accounts at 1-800-285-6609 ext. 101702

After a member of VACU dies, the Deceased Member Accounts manages the transfer of accounts. POD-designated and trust-owned accounts pass directly to beneficiaries. Accounts held solely in the member's name may require probate court documents—Letters Testamentary or Letters of Administration—before funds can be released.

Begin by calling VACU at 1-800-285-6609 ext. 101702. You will need the deceased's full name, account numbers, and the death certificate to get the process started.

Death claim process

Here is the step-by-step death claim process at VACU:

Filing a claim

1
Report the death to Virginia Credit Union by calling 800-285-6609, ext. 101702, option 2, or by visiting a local branch.
2
Provide the name of the deceased member, the date of death and the death certificate.
3
Where the account has no joint owner and no payable-on-death beneficiary, provide court qualification papers or an affidavit, and a notarized letter requesting account settlement that includes a phone number, address and further instruction.
4
Virginia Credit Union asks to receive the requested information within 60 days.

Required Documents

  • Death certificate
  • Court qualification papers or an affidavit, if there are no joint owners or payable-on-death beneficiaries on the account
  • Notarized letter requesting account settlementThe letter includes a phone number, address and further instruction.

What happens to each kind of account3

Joint account with survivorship

On the death of an owner the account belongs to the surviving owner or owners as provided by law. It continues to secure any obligations of the deceased owner to Virginia Credit Union that it secured before the death.1, 2, 3

Payable-on-death account

On the death of the last surviving trustee or co-trustee of a "POD Trust account", Virginia Credit Union pays all funds in equal amounts to, or on behalf of, any living beneficiary named on a document it has approved, such as an account signature card.1, 2, 3

Fiduciary account

An estate account can be opened as an Entity account. For estates, Virginia Credit Union requires the court qualification document and a copy of the death certificate.1, 2, 3

What VACU's agreement and guidance say3

Payments after the death

Virginia Credit Union may pay checks or drafts on a deceased member's account if the member authorized them, they are presented within 10 days after the date of death, and no valid stop payment order has been placed by a person claiming an interest in the account.1, 2, 3

Deposits after the death

Protected funds deposited after the death are placed on hold until the originating organization reclaims them or until written notification to return them is received.1, 2, 3

Powers of attorney

A power of attorney Virginia Credit Union has accepted is binding until it accepts written instructions to the contrary or upon proper notice of the principal's death.1, 2, 3

Sources3

Download instructions for the whole estate

VACU's Deceased Member Accounts can be reached by phone at 1-800-285-6609 ext. 101702 for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from VACU primary sources (30 pages reviewed). How we research.

VACU death claims support

Deceased Member Accounts

Mailing address

Virginia Credit Union, P.O. Box 90010, Richmond, VA 23225-9010
Verified Sep 2026

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