
What to do when a VACU account holder dies
Report the death to VACU's Deceased Member Accounts at 1-800-285-6609 ext. 101702
After a member of VACU dies, the Deceased Member Accounts manages the transfer of accounts. POD-designated and trust-owned accounts pass directly to beneficiaries. Accounts held solely in the member's name may require probate court documents—Letters Testamentary or Letters of Administration—before funds can be released.
Begin by calling VACU at 1-800-285-6609 ext. 101702. You will need the deceased's full name, account numbers, and the death certificate to get the process started.
Death claim process
Here is the step-by-step death claim process at VACU:
Filing a claim
Required Documents
- Death certificate
- Court qualification papers or an affidavit, if there are no joint owners or payable-on-death beneficiaries on the account
- Notarized letter requesting account settlementThe letter includes a phone number, address and further instruction.
What happens to each kind of account3
What VACU's agreement and guidance say3
Sources3
- 1.Deceased Member Accounts
- 2.Consumer Membership and Account Agreement, effective July 1, 2026
- 3.Other Membership & Account Application (OTHER 7/24)
VACU's Deceased Member Accounts can be reached by phone at 1-800-285-6609 ext. 101702 for questions throughout the claims process.
Sources
Data sourced from VACU primary sources (30 pages reviewed). How we research.
VACU death claims support
Deceased Member Accounts
Phone
Mailing address
Website
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