What to do when a USICG account holder dies

Contact USICG — 5-step process, 7 required documents, and varies by plan; usicg does not publish a service-level timeline for death benefit applications. processing does not begin until the identifying documents and the death certificate are received with the application.

USICG

Subsidiary of USI Insurance Services

usicg.com
USICG logo

USI Consulting Group - Corporate Headquarters (plan sponsor and general inquiries; not a participant account line)

Mailing Address

95 Glastonbury Blvd, Suite 102, Glastonbury, CT 06033-4417

USI Consulting Group - Corporate Headquarters (plan sponsor and general inquiries; not a participant account line)

Mailing Address

95 Glastonbury Blvd, Suite 102, Glastonbury, CT 06033-4417

USI Consulting Group - Direct Solutions Participant Service Center (for USICG-administered plans; where USICG is only the plan advisor, the third-party recordkeeper handles the death claim)

Mailing Address

95 Glastonbury Blvd, Suite 102, Glastonbury, CT 06033-6503

Verified Jul 2026

What happens to USICG retirement accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with USICG's USI Consulting Group - Direct Solutions Participant Service Center (for USICG-administered plans; where USICG is only the plan advisor, the third-party recordkeeper handles the death claim) (866-305-8846) to claim the funds.

Claims can be filed by phone (866-305-8846) or by emailing documentation to directsolutionsparticipantquestions@usi.com. Before reaching out, gather the account holder's full name, account numbers, and a certified death certificate.

Death claim process

Follow these steps to file a death claim with USICG:

Filing a claim

1
Notify the plan and reach the right service line
  • Direct Solutions (USICG-administered) plans: call the participant service center at 866-305-8846, or email directsolutionsparticipantquestions@usi.com with the plan name and three-digit plan code in the subject line
  • Plans where USICG is only the advisor: notify the employer's HR department and the plan's recordkeeper — USICG's corporate number, 860-633-5283, is not a participant claims line and USICG's contact page directs participants to their company plan procedure and help line
  • Give the participant's name, Social Security number, date of birth, and date of death, plus the employer name
2
Pull the plan's Application for Death Benefit form
  • USICG gates its distribution paperwork: at https://forms.usicg.com/distr_forms.asp you enter the plan's three-digit Plan ID number and the first three characters of the plan name, both shown on the participant's account statement, and the death benefit form is served for that specific plan
  • The public route to that gate is https://www.usicg.com/direct-solutions/distribution-forms/, which first asks whether your home address is U.S. or non-U.S. and requires you to acknowledge the 402(f) Special Tax Notice before the forms unlock
  • USICG's 401(k) Program Application for Death Benefit form (Rev. 02/2025) requires a SEPARATE form for each beneficiary, and the forms for all beneficiaries must be submitted together
  • The form requires a copy of a driver's license or other identifying document before USICG will process the request, and a copy of the death certificate must be attached to the application
3
Complete the death benefit election
  • The beneficiary states the percentage of the death benefit being claimed, or claims on behalf of the deceased employee's estate where there is no designated beneficiary
  • Elect a full or partial distribution, then choose one payment form: a single lump sum in cash, a single lump sum direct rollover, a combination of cash and direct rollover, or installment payments (annual, semiannual, quarterly, or monthly)
  • A non-spouse beneficiary may direct-roll only to an Inherited IRA — the form expressly makes a receiving employer plan unavailable to a non-spouse beneficiary; a surviving spouse may roll to an employer plan or an IRA
  • Any direct rollover must be accompanied by a signed acceptance from the successor custodian, which the receiving institution provides
  • The application must carry a handwritten beneficiary signature: the form states typed signatures are not valid and will not be accepted
4
Return the completed application and understand the withholding
  • Mail, email, or fax the completed form together with the identification to the service team printed in the footer of your plan's copy of the form; keep the Special Tax Notice for your records
  • If a spouse or non-spouse beneficiary elects payment directly to themselves, the form applies 20 percent mandatory federal income tax withholding, which may not be waived
  • State income tax withholding follows your state of residence; the form carries an election section and requires any state withholding forms your state mandates
  • All checks, including rollover checks, are mailed to the beneficiary address entered on the form — a rollover check may not be cashed and must be delivered to the receiving plan or IRA
  • USICG countersigns the form in a "USICG Office Use Only" authorization block before the distribution is released
5
Settle a defined benefit or pension benefit differently
  • A defined benefit or cash balance benefit is not an account balance to be claimed on the 401(k) form — it pays under the plan's survivor annuity terms
  • A surviving spouse is generally entitled to the qualified preretirement survivor annuity (QPSA) if the participant died before starting benefits, or to the survivor portion of the QJSA if payments had begun
  • Where the plan has already been terminated and the liability transferred to an insurer through a pension risk transfer, the survivor benefit is claimed from the annuity provider, not from USICG
  • The plan document controls in every case: it, not USICG, decides who is paid and in what form

Required Documents

  • Copy of the death certificate (attached to the Application for Death Benefit)
  • Copy of the beneficiary's driver's license or other identifying document (required before USICG will process the request)
  • A separate Application for Death Benefit form for each beneficiary, all submitted together
  • Signed acceptance from the successor custodian (if electing a direct rollover)
  • Letters Testamentary or Letters of Administration (if the estate is the beneficiary)
  • Trust agreement or certification of trust plus trustee identification (if a trust is the beneficiary)
  • Any state income tax withholding election forms your state requires

Claims Contact

What to know at this institution

USICG advises plan sponsors and, through its Direct Solutions bundled program, administers plans directly. For plans where USICG is the advisor and a third-party recordkeeper holds the accounts, the recordkeeper's death claim process and forms govern, not USICG's. In every case the plan document controls who receives the benefit and in what form, and an employer retirement plan cannot be retitled into a trust — a trust may only be named as beneficiary.

Download instructions for the whole estate

Prepare your letter of instruction to USICG

USICG asks for a letter of instruction alongside its claim form. We prepare a transmittal cover letter and the enclosure checklist USICG requires.

Build your letter of instruction

Processing timelines at USICG: Varies by plan; USICG does not publish a service-level timeline for death benefit applications. Processing does not begin until the identifying documents and the death certificate are received with the application. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.

Documentation required by USICG includes Copy of the death certificate (attached to the Application for Death Benefit), Copy of the beneficiary's driver's license or other identifying document (required before USICG will process the request), and A separate Application for Death Benefit form for each beneficiary, all submitted together, along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.


Frequently asked questions

It depends on whether USICG administers the plan or only advises on it. For plans in USICG's Direct Solutions bundled program, USICG is the administrator and recordkeeper and processes the claim itself: the participant service center is 866-305-8846 and directsolutionsparticipantquestions@usi.com (put the plan name and three-digit plan code in the subject line). For the larger set of plans where USICG is the sponsor's independent consultant and a third-party recordkeeper holds the accounts, that recordkeeper's claim form and process govern and USICG cannot take the claim. USICG's own contact page tells participants to follow their company plan's procedure and contact HR or the plan help line, and its corporate number, 860-633-5283, is not a participant claims line. Ask the employer's HR department which recordkeeper holds the account before you file anything.

USICG serves distribution paperwork per plan, not per company. To open the forms portal at https://forms.usicg.com/distr_forms.asp you must supply the three-digit Plan ID number and the first three alpha characters of the plan name, both of which appear on the participant's account statement. The public route to that gate, https://www.usicg.com/direct-solutions/distribution-forms/, first asks whether your home address is U.S. or non-U.S. and requires you to acknowledge the 402(f) Special Tax Notice before the forms unlock. Executors and beneficiaries should therefore find a recent statement, or get the plan code from HR, before trying to start a claim.

USICG's 401(k) Program Application for Death Benefit form (Rev. 02/2025) has several requirements that trip people up. A SEPARATE form must be completed for each beneficiary, and all of them must be submitted together. A copy of the death certificate must be attached, and USICG will not process the request until it also has a copy of the beneficiary's driver's license or other identifying document. The beneficiary's signature must be handwritten: the form states that typed signatures are not valid and will not be accepted. If a beneficiary takes payment directly rather than rolling it over, 20 percent mandatory federal income tax withholding applies and cannot be waived. A direct rollover must be accompanied by a signed acceptance from the receiving custodian, and a non-spouse beneficiary may roll only to an Inherited IRA, not to an employer plan.

No. An employer-sponsored retirement plan account cannot be retitled into a living trust while you are alive: the plan is a trust in its own right, the account is held for you as a participant, and transferring it would be a taxable distribution. The estate-planning lever is the beneficiary designation. You can name your revocable trust as the beneficiary of a 401(k), 403(b), 457, ESOP, or defined benefit death benefit by supplying the trust name, the date it was established, the trustee name or names, and the trust EIN. USICG's own participant guide points out the reason this matters most: most retirement plans will not pay money directly to a minor, so a court appoints a trustee or guardian to receive it, and naming a trust for the benefit of your children as beneficiary is how you avoid that delay.

Usually, yes. USICG's participant guide states plainly that if you are married, many retirement plans require you to name your spouse as the primary beneficiary, and that naming someone else is possible only if your spouse signs a consent waiving their rights to your plan assets. On a defined benefit or cash balance plan, the survivor annuity rules give the spouse a default entitlement (the qualified preretirement survivor annuity if you die before benefits start, or the survivor portion of the qualified joint and survivor annuity if payments have begun), and a valid waiver is required to displace it. The plan document, not USICG, sets whether that consent must be notarized or witnessed by a plan representative. Name a trust as primary beneficiary without your spouse's valid consent and the plan will generally pay the spouse anyway.

USICG consults heavily on defined benefit plan terminations and pension risk transfers, and the survivor benefit follows the liability. On a standard termination the plan either pays lump sums or buys a group annuity contract from an insurer (USICG provides annuity placement consulting for exactly this step), and once the liability transfers, a surviving spouse or beneficiary claims from the annuity provider rather than from the former plan or from USICG. Your qualified preretirement survivor annuity rights and the beneficiary designation on file are carried through the termination rather than extinguished by it. If the participant dies during the wind-down, keep the plan termination notices: they identify the insurer the beneficiary must now contact.

USICG's USI Consulting Group - Direct Solutions Participant Service Center (for USICG-administered plans; where USICG is only the plan advisor, the third-party recordkeeper handles the death claim) can be reached by phone at 866-305-8846 and email at directsolutionsparticipantquestions@usi.com for questions throughout the claims process.

When the deceased had multiple USICG retirement accounts, some may need separate claims while others can be handled together. The USI Consulting Group - Direct Solutions Participant Service Center (for USICG-administered plans; where USICG is only the plan advisor, the third-party recordkeeper handles the death claim) can clarify what's needed for each account type.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from USICG primary sources (15 pages reviewed). How we research.

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