What to do when a Tower FCU account holder dies

Processing timelines at Tower FCU: Joint accounts transfer immediately. POD and IRA beneficiary accounts are typically processed within 5-10 business days after receipt of all required documents. Estate accounts requiring probate documentation may take 30-90 days depending on court processing. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.

Tower FCU requires several documents to process a claim, including Certified copy of the death certificate, Government-issued photo ID for each beneficiary, executor, or trustee, and Letters Testamentary or Letters of Administration (when account has no POD designation or joint owner), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.

Tower FCU's Member Service Center (Death Claims) can be reached by phone at 866-568-6937, email at memberservices@towerfcu.org, and fax at 301-497-8930 for questions throughout the claims process.

When the deceased had multiple Tower FCU accounts, some may need separate claims while others can be handled together. The Member Service Center (Death Claims) can clarify what's needed for each account type.