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What to do when a St. Mary's CU account holder dies

Report the death to St. Mary's CU at 1-866-585-7628

St. Mary's CU coordinates account transitions after a member's death. How each account is handled depends on its setup: POD and trust accounts transfer automatically, while solely-owned accounts typically require court authorization through Letters Testamentary or Letters of Administration.

The first step is contacting St. Mary's CU with the account holder's full name, account numbers, and the death certificate in hand.

Death claim process

To file a claim after an account holder's death, here is what St. Mary's CU requires:

Filing a claim

1
Notify St. Mary's Credit Union of the death promptly. The Member Solutions Center is at 508-490-8000 or toll free 866-585-7628 (Monday-Friday 8:00 am to 6:00 pm, Saturday 8:00 am to 1:00 pm), and branches also provide assistance.

Required Documents

  • Court order appointing the executor, administrator or conservator, to open or maintain an account in that capacity
  • Valid U.S. picture ID, for each person named on an account being opened

What happens to each kind of account5

Account in one name

An authorized signer's authorization on an individual account terminates automatically at the owner's death.1

Joint account with survivorship

On a "Joint Account With Survivorship", the balance belongs to the surviving owner or owners.1

Payable-on-death account

On a "Revocable Trust Account" (an account held in trust for another), payment may be made to the person for whom the trust was made, or that person's legal representative.1

Fiduciary account

Accounts may be opened and maintained by executors, administrators or conservators under court orders.1

Certificate of deposit

The Terms and Conditions say that in certain circumstances, such as the death of an owner, the law permits or in some cases requires waiver of the early withdrawal penalty.1

State law on paying a balance without lettersMassachusetts

Massachusetts

Mass. Gen. Laws ch. 171, § 42

Massachusetts law permits a credit union to pay from a deceased member's balance on proof the institution accepts, without letters testamentary or letters of administration.Mass. Gen. Laws ch. 171, § 42Verified Oct 3, 2026View source

Limit: $10,000 held at the institution

When: after the expiration of 30 days from the death of the depositor or shareholder

Paid to: the surviving spouse of the deceased depositor; if there be no surviving spouse, the next of kin of the deceased (in that order)

The section permits the payment. It does not require the credit union to make it. The section sets further conditions.

Accounts handled elsewhere2

MetroWest Member Service

Some requests on former MetroWest Community FCU accounts, until the systems conversion2

LPL Financial (St. Mary's Retirement & Investment Services, advisor Joe Delano)

Investment and annuity accounts, held with LPL or its affiliates, separate entities from the credit union3

What St. Mary's CU's agreement and guidance say4

Telling the institution

The Terms and Conditions require prompt notice when any person with a right to withdraw funds from an account dies.1

Payments after the death

Until the credit union knows of the death and has had a reasonable opportunity to act on it, it may continue to honor checks, items and instructions.1

It may pay or certify checks drawn on or before the date of death for up to ten days after the death, unless someone claiming an interest in the account orders a stop payment.1

Accounts from a merged institution

Former MetroWest Community FCU accounts run on a separate system until the January 31, 2027 systems conversion. Some requests may require the MetroWest team at 200 Concord Street, Framingham.2

Fees

Notary and signature guarantee services are listed among teller services, with no fee for either in the Consumer Schedule of Fees.4, 5

Not in St. Mary's CU's published guidance3

  • A procedure for reporting a death
  • A claim form
  • Whether the death certificate must be certified

Sources5

Download instructions for the whole estate
SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from St. Mary's CU primary sources (31 pages reviewed). How we research.

St. Mary's CU death claims support

Member Solutions Center

Retirement & Investment Services (Joe Delano, LPL Financial)

MetroWest Member Service

Hours

Monday-Friday 8:00 AM-6:00 PM; Saturday 8:00 AM-1:00 PM

Mailing address

Member Solutions Center, 46 Lizotte Drive, P.O. Box 729, Marlborough, MA 01752

Death notifications go through general customer service.

Verified Sep 2026

Estate planning articles

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