
What to do when a St. Mary's CU account holder dies
Report the death to St. Mary's CU at 1-866-585-7628
St. Mary's CU coordinates account transitions after a member's death. How each account is handled depends on its setup: POD and trust accounts transfer automatically, while solely-owned accounts typically require court authorization through Letters Testamentary or Letters of Administration.
The first step is contacting St. Mary's CU with the account holder's full name, account numbers, and the death certificate in hand.
Death claim process
To file a claim after an account holder's death, here is what St. Mary's CU requires:
Filing a claim
Required Documents
- Court order appointing the executor, administrator or conservator, to open or maintain an account in that capacity
- Valid U.S. picture ID, for each person named on an account being opened
What happens to each kind of account5
- Account in one name
An authorized signer's authorization on an individual account terminates automatically at the owner's death.1
- Joint account with survivorship
On a "Joint Account With Survivorship", the balance belongs to the surviving owner or owners.1
- Payable-on-death account
On a "Revocable Trust Account" (an account held in trust for another), payment may be made to the person for whom the trust was made, or that person's legal representative.1
- Fiduciary account
Accounts may be opened and maintained by executors, administrators or conservators under court orders.1
- Certificate of deposit
The Terms and Conditions say that in certain circumstances, such as the death of an owner, the law permits or in some cases requires waiver of the early withdrawal penalty.1
State law on paying a balance without lettersMassachusetts
- Massachusetts
Mass. Gen. Laws ch. 171, § 42
Massachusetts law permits a credit union to pay from a deceased member's balance on proof the institution accepts, without letters testamentary or letters of administration.Mass. Gen. Laws ch. 171, § 42Verified Oct 3, 2026View source
Limit: $10,000 held at the institution
When: after the expiration of 30 days from the death of the depositor or shareholder
Paid to: the surviving spouse of the deceased depositor; if there be no surviving spouse, the next of kin of the deceased (in that order)
The section permits the payment. It does not require the credit union to make it. The section sets further conditions.
Accounts handled elsewhere2
- MetroWest Member Service
Some requests on former MetroWest Community FCU accounts, until the systems conversion2
Phone: 1-508-879-5522 ext. 101
- LPL Financial (St. Mary's Retirement & Investment Services, advisor Joe Delano)
Investment and annuity accounts, held with LPL or its affiliates, separate entities from the credit union3
Phone: 1-508-460-8889
What St. Mary's CU's agreement and guidance say4
- Telling the institution
The Terms and Conditions require prompt notice when any person with a right to withdraw funds from an account dies.1
- Payments after the death
Until the credit union knows of the death and has had a reasonable opportunity to act on it, it may continue to honor checks, items and instructions.1
It may pay or certify checks drawn on or before the date of death for up to ten days after the death, unless someone claiming an interest in the account orders a stop payment.1
- Accounts from a merged institution
Former MetroWest Community FCU accounts run on a separate system until the January 31, 2027 systems conversion. Some requests may require the MetroWest team at 200 Concord Street, Framingham.2
Not in St. Mary's CU's published guidance3
- A procedure for reporting a death
- A claim form
- Whether the death certificate must be certified
Sources
Data sourced from St. Mary's CU primary sources (31 pages reviewed). How we research.
St. Mary's CU death claims support
Member Solutions Center
Phone
Toll-free
Retirement & Investment Services (Joe Delano, LPL Financial)
MetroWest Member Service
Hours
Mailing address
Website
Death notifications go through general customer service.
Estate planning articles
Learn how to protect your St. Mary's CU accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Is this your situation?
Get a complete guide for your specific circumstances.
Forms for Settling an Estate
Free forms for settling an estate: the probate petition, small estate affidavit, notice to creditors, inventory, and closing forms.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.
Renunciation of Executor
Decline an appointment as executor named in a will — the writing filed with the court before anyone is appointed.
Affidavit of Heirship
Prepare the sworn statement of a deceased person's family history and heirs for recording in the county land records, with your state's recording instructions.
Small Estate Affidavit
Collect a small estate's property without probate — the sworn affidavit presented to banks and other holders, with a presentation letter for each.
Tools for Settling an Estate
Free tools for settling an estate: whether probate is needed, executor and trustee pay, creditor deadlines, and inheritance taxes.
How Many Death Certificates Do I Need?
Calculate how many certified death certificates you need and see ordering info for your state.
Do I Need Probate?
Find out if an estate needs probate or qualifies for simplified procedures.
Do I Have to File Tax Returns for Someone Who Died?
Find out which tax returns need to be filed after someone dies and whether tax clearance is required.
How Do I Settle an Estate?
Personalized plan for settling an estate after someone passes away.
What Do I Do When Someone Dies?
A step-by-step checklist for the days, weeks, and months after a death, with state rules noted where they apply.
How Much Are Estate & Inheritance Taxes?
Calculate federal estate tax, state estate tax, and inheritance tax for an estate.







