What to do when a St. Mary's CU account holder dies
Contact St. Mary's CU — 5-step process, 6 required documents, and pod and joint accounts typically processed within 5-10 business days upon verification of documents; estate accounts vary based on probate requirements
Member Solutions Center
Phone508-490-8000
Toll-Free1-866-585-7628
Mailing Address
SMCU Processing Center, P.O. Box 4144, Woburn, MA 01888
Corporate Office
Wealth Management (Delano Financial)
WebsiteLearn more→
Member Solutions Center
Phone508-490-8000
Toll-Free1-866-585-7628
Mailing Address
SMCU Processing Center, P.O. Box 4144, Woburn, MA 01888
Corporate Office
Wealth Management (Delano Financial)
WebsiteLearn more→
Member Solutions Center
Phone508-490-8000
Toll-Free1-866-585-7628
Mailing Address
SMCU Processing Center, P.O. Box 4144, Woburn, MA 01888
Verified Jul 2026
The Member Solutions Center at St. Mary's CU coordinates account transitions after a member's death. How each account is handled depends on its setup: POD and trust accounts transfer automatically, while solely-owned accounts typically require court authorization through Letters Testamentary or Letters of Administration.
The first step is contacting St. Mary's CU at 508-490-8000 with the account holder's full name, account numbers, and a certified death certificate in hand.
Death claim process
To file a claim after an account holder's death, here is what St. Mary's CU requires:
Filing a claim
1
Contact the Member Solutions Center at 508-490-8000 or visit any branch to report the death of a member
2
Provide initial documentation:
- Provide a certified copy of the death certificate
- Provide government-issued photo ID for the claimant
- Provide executor or administrator appointment documentation if applicable
3
Follow the process for the applicable account type:
- For POD accounts: designated beneficiary provides death certificate and government-issued photo ID to claim funds
- For joint accounts with right of survivorship: surviving owner provides death certificate to remove the deceased from the account
- For trust accounts: successor trustee provides death certificate, trust document, and trustee identification to assume control
- For accounts without POD, joint ownership, or trust: executor or administrator provides Letters Testamentary or Letters of Administration from the probate court
4
Submit all required documents in person at any branch location
5
Complete additional steps as needed:
- For estate accounts: complete the fiduciary account application to open an estate account for managing the deceased member's assets
- For investment accounts held through LPL Financial: contact Delano Financial Management at 508-460-8889 for the separate claims process
- Notify all companies conducting automatic withdrawals or deposits about the member's passing
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for claimant
- Letters Testamentary or Letters of Administration (if no POD, joint, or trust account)
- Small Estate Affidavit (if estate qualifies under Massachusetts small estate threshold)
- Trust documents and successor trustee identification (if trust is named as beneficiary or account holder)
- Fiduciary account application (for opening an estate account)
What to know at this institution
Contact the Member Solutions Center at 508-490-8000 (Mon-Fri 8:00 AM - 6:00 PM, Sat 8:00 AM - 1:00 PM) to initiate the death claim process. Documents may also be mailed to the SMCU Processing Center at P.O. Box 4144, Woburn, MA 01888. Notary services are available at all branch locations for document certification. Additional account services include signature guarantee for transferring securities.
Prepare your letter of instruction to St. Mary's CU
St. Mary's CU accepts a claimant-drafted letter of instruction. We draft it for you — addressed to St. Mary's CU's verified claims department, with the documents it requires enclosed.
Build your letter of instructionProcessing timelines at St. Mary's CU: POD and joint accounts typically processed within 5-10 business days upon verification of documents; estate accounts vary based on probate requirements. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.
Documentation required by St. Mary's CU includes Certified copy of the death certificate, Government-issued photo ID for claimant, and Letters Testamentary or Letters of Administration (if no POD, joint, or trust account), along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.
St. Mary's CU's Member Solutions Center can be reached by phone at 1-866-585-7628 for questions throughout the claims process.
Multiple St. Mary's CU accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Member Solutions Center to confirm what applies.
Sources
Data sourced from St. Mary's CU primary sources (19 pages reviewed). How we research.
Member Solutions Center
Phone508-490-8000
Toll-Free1-866-585-7628
Mailing Address
SMCU Processing Center, P.O. Box 4144, Woburn, MA 01888
Corporate Office
Wealth Management (Delano Financial)
WebsiteLearn more→
Member Solutions Center
Phone508-490-8000
Toll-Free1-866-585-7628
Mailing Address
SMCU Processing Center, P.O. Box 4144, Woburn, MA 01888
Corporate Office
Wealth Management (Delano Financial)
WebsiteLearn more→
Member Solutions Center
Phone508-490-8000
Toll-Free1-866-585-7628
Mailing Address
SMCU Processing Center, P.O. Box 4144, Woburn, MA 01888
Verified Jul 2026
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