What to do when a Shelter Insurance account holder dies

Processing timelines at Shelter Insurance: 7-30 business days after all required documentation is received and the claim is approved. Straightforward claims with named beneficiaries are typically processed faster. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.

Documentation required by Shelter Insurance includes Certified copy of the death certificate, Completed and signed Claimant's Statement form (provided by Shelter Insurance), and Valid government-issued photo ID for the claimant, along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.

Shelter Insurance's Claims Department can be reached by phone at 1-800-743-5837 and email at claims@shelterinsurance.com for questions throughout the claims process.

If the deceased held multiple Shelter Insurance policies, each may require a separate claim or have different documentation requirements. The Claims Department can confirm which accounts require individual attention and which can be processed together.