What to do when a Security Plan Life account holder dies
Contact Security Plan Life — 6-step process, 6 required documents, and claims are typically processed within 30 days after all required documentation is received, in accordance with state prompt-payment laws.
Policy Administration
Phone(225) 473-8654
Toll-Free(800) 533-9252
Mailing Address
Security Plan Life Insurance Company, 205 Railroad Avenue, Donaldsonville, LA 70346
Baton Rouge Office
WebsiteLearn more→
Policy Administration
Phone(225) 473-8654
Toll-Free(800) 533-9252
Mailing Address
Security Plan Life Insurance Company, 205 Railroad Avenue, Donaldsonville, LA 70346
Baton Rouge Office
WebsiteLearn more→
Claims Department
Phone(225) 473-8654
Toll-Free(800) 533-9252
Mailing Address
Security Plan Life Insurance Company, 205 Railroad Avenue, Donaldsonville, LA 70346
Verified Jul 2026
Filing a death claim on a Security Plan Life policy begins with notifying the Claims Department at (225) 473-8654. Life insurance claims are separate from probate—proceeds transfer directly to named beneficiaries regardless of whether the estate goes through court. The timeline and documentation requirements depend on the policy type and cause of death.
Gather the account holder's full name, date of birth, and any known account or policy numbers before contacting Security Plan Life. A certified death certificate is the primary document required to start any claim.
Death claim process
To file a claim after an account holder's death, here is what Security Plan Life requires:
Filing a claim
1
Notify Security Plan Life of the policyholder's death by calling the home office at (225) 473-8654 or contacting the policyholder's assigned agent
2
Gather required documentation:
- Certified copy of the death certificate
- Policy number(s) for the deceased
- Valid government-issued photo ID for the claimant/beneficiary
3
A claims representative will provide the claim forms and explain the process based on the type of policy and beneficiary designation
4
Complete and submit the claim forms along with:
- Claimant's Statement (provided by the claims department)
- Certified copy of the death certificate
- Copy of the claimant's government-issued photo ID
- If the beneficiary is a trust: trust documentation including the relevant trustee provisions and trustee identification
5
Security Plan Life will review the claim and, if approved, issue payment to the named beneficiary
6
For pre-need policies assigned to a funeral home:
- The funeral home typically initiates the claim on behalf of the family
- Proceeds are paid directly to the funeral home to cover pre-arranged funeral costs
- Any excess proceeds above the funeral costs are paid to the named beneficiary
Required Documents
- Certified copy of the death certificate
- Valid government-issued photo ID for the claimant/beneficiary
- Policy number(s) for the deceased
- Completed Claimant's Statement form (provided by the claims department)
- For trust beneficiaries: trust documentation including trustee provisions and trustee identification
- Letters Testamentary or Letters of Administration (if the claim is filed by an estate representative rather than a named beneficiary)
What to know at this institution
Life insurance death benefits are generally paid income tax-free to named beneficiaries under IRC Section 101(a). If no beneficiary is named or all beneficiaries have predeceased the insured, the death benefit is paid to the policyholder's estate and may be subject to probate. For pre-need policies assigned to a funeral home, the funeral home typically initiates the claim and receives payment directly. The policyholder's agent can assist families with initiating the claims process.
Prepare your letter of instruction to Security Plan Life
Security Plan Life asks for a letter of instruction alongside its claim form. We prepare a transmittal cover letter and the enclosure checklist Security Plan Life requires.
Build your letter of instructionHow long the process takes at Security Plan Life: Claims are typically processed within 30 days after all required documentation is received, in accordance with state prompt-payment laws. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.
Documentation required by Security Plan Life includes Certified copy of the death certificate, Valid government-issued photo ID for the claimant/beneficiary, and Policy number(s) for the deceased, along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.
Frequently asked questions
Yes. Policy ownership can be transferred to a revocable or irrevocable trust by completing an ownership change (assignment) form. For Irrevocable Life Insurance Trusts (ILITs), the trust can be the owner and beneficiary of the policy to keep the death benefit out of the insured's taxable estate. Transferring an existing policy to an ILIT triggers a 3-year look-back period under IRC Section 2035 for estate tax purposes. Contact your agent or call (225) 473-8654 to request the forms.
Whole life insurance provides permanent coverage with a death benefit paid to your named beneficiary upon death, and the policyholder retains full control over the beneficiary designation. Pre-need insurance is specifically designed to pre-fund a funeral arrangement through a participating funeral home. With pre-need coverage, the policy proceeds are typically assigned to the funeral home to cover the cost of a pre-arranged funeral plan, and any excess proceeds are paid to the named beneficiary.
Security Plan Life's Claims Department can be reached by phone at (800) 533-9252 and email at postoffice@citizensinc.com for questions throughout the claims process.
If the deceased held multiple Security Plan Life policies, each may require a separate claim or have different documentation requirements. The Claims Department can confirm which accounts require individual attention and which can be processed together.
Sources
- citizensinc.com
- bbb.org
- customerportal.citizensinc.com
- mysecurityplan.com
- prnewswire.com
- sec.gov
- securityplanagent.citizensinc.com
Data sourced from Security Plan Life primary sources (8 pages reviewed). How we research.
Policy Administration
Phone(225) 473-8654
Toll-Free(800) 533-9252
Mailing Address
Security Plan Life Insurance Company, 205 Railroad Avenue, Donaldsonville, LA 70346
Baton Rouge Office
WebsiteLearn more→
Policy Administration
Phone(225) 473-8654
Toll-Free(800) 533-9252
Mailing Address
Security Plan Life Insurance Company, 205 Railroad Avenue, Donaldsonville, LA 70346
Baton Rouge Office
WebsiteLearn more→
Claims Department
Phone(225) 473-8654
Toll-Free(800) 533-9252
Mailing Address
Security Plan Life Insurance Company, 205 Railroad Avenue, Donaldsonville, LA 70346
Verified Jul 2026
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