What to do when a Rockefeller Capital Management account holder dies

Processing timelines at Rockefeller Capital Management: Varies by account type, estate complexity, and documentation; typically 2-6 weeks after all documents received. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.

Rockefeller Capital Management requires several documents to process a claim, including Certified death certificate (request multiple certified copies; Rockefeller's Executor's Guide advises it), Government-issued ID for claimant, and Letters Testamentary or Letters of Administration (for estate representatives), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.

Rockefeller Capital Management's Private Advisor team (Rockefeller operates no separate claims or estate-services department) can be reached by phone at (212) 549-5100 for questions throughout the claims process.

Multiple Rockefeller Capital Management investment accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Private Advisor team (Rockefeller operates no separate claims or estate-services department) to confirm what applies.