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What to do when a RBFCU account holder dies

Report the death to RBFCU Estate Assistance Department at 1-210-945-3300

After a member of RBFCU dies, RBFCU Estate Assistance Department manages the transfer of accounts. POD-designated and trust-owned accounts pass directly to beneficiaries. Accounts held solely in the member's name may require probate court documents—Letters Testamentary or Letters of Administration—before funds can be released.

Death claim process

Here is the step-by-step death claim process at RBFCU:

Filing a claim

1
Contact the RBFCU Estate Assistance team at 210-945-3300.
2
Upon receipt of the death certificate, RBFCU proceeds with account restructuring or settlement. An account cannot be established or updated with a deceased account owner.
3
Review with the Estate Assistance Representatives any other RBFCU products tied to the deceased member:
  • Online banking credentials and scheduled bill payments
  • Direct deposits
  • Loan payments, and credit card payments and rewards
  • Insurance products
  • Safe deposit boxes

Required Documents

  • Death certificateTo open an estate account, RBFCU asks for an original certified copy.
  • Letters Testamentary or Letters of AdministrationObtained from the probate court.
  • Small Estate Affidavit
  • Tax Identification Number (TIN) or EIN documentationThe EIN or IRS letterhead.
  • Valid identification for each executor or administrator, to open an estate accountFor example a driver's license, U.S. military ID, or passport.
  • Specialized account application (internal RBFCU form), to open an estate accountCompleted and signed by the executors or administrators.
  • Master membership application (internal RBFCU form), to open an estate account, if applicable
  • Certificate of Trust or Trust Agreement, and any trust amendments, for a trust-owned account
  • IRS letter assigning the trust's EIN, for a trust-owned account

What happens to each kind of account7

Payable-on-death account

A POD account is payable on request after the death of all account owners. Funds left after all credit union obligations are satisfied belong to the surviving POD payees, distributed equally, and are not part of the owner's estate.1

Joint account with survivorship

With right of survivorship, which applies only where elected and indicated, all sums on the date of death vest in the surviving party or parties. Surviving joint owners may continue to maintain the account upon ownership restructuring.1

RBFCU makes no representation about the legal consequences of survivorship rights, including consequences arising out of community property laws.1

Joint account without survivorship

Without right of survivorship, the deceased party's ownership passes through the estate.1

Convenience account

A convenience signer has no right of survivorship. The account remains in the estate of the last surviving party.1

Account in one name

Ownership of a single-party account with no POD designation passes as part of the owner's estate under the will or the law governing intestate estates, and the executor or administrator opens an estate account.1

Fiduciary account

RBFCU may accept deposits in the name of "the estate of a deceased member being administered under applicable law".1

Once RBFCU receives notice that Letters Testamentary or Letters of Administration expired without renewal, it has no obligation to honor any check or withdrawal on the estate account until it receives renewed Letters or another court order.1

All executors or administrators must have a primary savings account at RBFCU to open an estate account.2

Safe deposit box

An executor presenting Letters Testamentary is granted full access as a representative of the decedent. A power of attorney is void at the renter's death, and a deputy's access ends when the owner or renter dies.3

State law on paying a balance without lettersTexas

Texas

Tex. Est. Code § 152.051

Texas law permits a credit union to pay from a deceased member's balance on an order of the court, without letters testamentary or letters of administration.Tex. Est. Code § 152.051Verified Oct 3, 2026View source

Paid to: a funeral home or the applicant, for funeral and burial expenses

Limit: $5,000 in total from every holder

When: the application may be filed "not earlier than the third day after the date of the decedent's death and not later than nine months after the date of the decedent's death"

The section permits the payment. It does not require the credit union to make it. The section sets further conditions.

What RBFCU provides to the estate1

Statement copies

RBFCU generally suppresses periodic statements on a single-party deceased account. Statements are available on request to heirs or the legal representative.1

Help RBFCU offers survivors1

A Financial Guide Following the Loss of a Loved One

RBFCU's guide with checklists and worksheets for settling a deceased member's accounts.3

What RBFCU's agreement and guidance say8

What it does when notified

When an account owner dies, RBFCU may place a hold on the account funds.1

Payments after the death

RBFCU may keep paying items and payment orders until it is notified of the death and has a reasonable opportunity to act. After notice it may still pay items or payment orders the deceased owner authorized, unless a person claiming an interest in the account orders a stop payment.1

Deposits after the death

RBFCU may keep accepting deposits until it is notified of the death and has a reasonable opportunity to act.1

U.S. Government benefit payments direct-deposited after death are returned to the processing agency based on the effective date the agency submits. RBFCU may deduct a reimbursed benefit payment from any of the member's accounts without prior notice, even if that overdraws the account.3

Survivors who believe they are entitled to a government benefit payment contact the paying agency.3

Indemnity a claimant may have to give

RBFCU may require a person claiming an interest in the account who orders a stop payment to indemnify it.1

How proceeds are paid

RBFCU may continue to pay dividends after death, and relies on its records at the time of death when making distributions.1

Membership

A deceased member who remains on an account more than six months after death may be removed without notice.1

Dormant and unclaimed accounts

The Truth in Savings Fee Schedule (M161AA R 03-01-26) charges a $10 per month Inactive Account Fee when an account "is a Single-Party deceased account".1

Fees

Medallion Signature Guarantees for securities transfers cost $25 per visit for members whose account has been open at least six months. A signer acting other than as owner provides proof such as Death Certificates or Letters of Office.4

Sources4

Download instructions for the whole estate

RBFCU Estate Assistance Department can be reached by phone at 1-210-945-3300 for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from RBFCU primary sources (26 pages reviewed). How we research.

RBFCU death claims support

RBFCU Estate Assistance Department

Verified Sep 2026

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