What to do when a Prosperity Bank account holder dies

Contact Prosperity Bank — 6-step process, 8 required documents, and 5-10 business days for initial review after complete document submission

Prosperity Bank

Subsidiary of Prosperity Bancshares, Inc.

prosperitybankusa.com
Prosperity Bank logo
Mailing Address

Prosperity Bank, 1301 North Mechanic, El Campo, TX 77437

Home Mortgage
International
Prosperity Trust - Lubbock
Prosperity Trust - Dallas-Ft. Worth
Prosperity Trust - Houston
Prosperity Trust - Austin
Mailing Address

Prosperity Bank, 1301 North Mechanic, El Campo, TX 77437

Home Mortgage
International
Prosperity Trust - Lubbock
Prosperity Trust - Dallas-Ft. Worth
Prosperity Trust - Houston
Prosperity Trust - Austin

Deceased-account settlement is handled by the banking center holding the account (reached through general customer service); accounts administered by Wealth Management route to Prosperity Trust

Mailing Address

Prosperity Bank, 80 Sugar Creek Center Blvd., Sugar Land, TX 77478

Home Mortgage (mortgage death notifications)
International
Prosperity Trust - Houston
Prosperity Trust - Dallas-Ft. Worth
Verified Jul 2026

After an account holder at Prosperity Bank dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Prosperity Bank's Deceased-account settlement is handled by the banking center holding the account (reached through general customer service); accounts administered by Wealth Management route to Prosperity Trust at 1-800-531-1401 with the proper legal authority documents.

Prosperity Bank provides an online portal for initiating death claims, which can simplify the initial notification and document submission process. Claims can also be started by phone or by mailing the required documents.

Deposit, investment & retirement accounts

Follow these steps to file a death claim with Prosperity Bank:

Filing a claim

1
Notify Prosperity Bank promptly — call 1-800-531-1401 or visit the banking center where the account is held. The deposit account agreement ("Terms and Conditions of Your Account," section 26 in the Texas version / section 27 in the Oklahoma version) makes this an express obligation: "You agree to notify us promptly if any person with a right to withdraw funds from your account(s) dies." Until the bank both knows of the death AND has had a reasonable opportunity to act on that knowledge, it may keep honoring the decedent's checks, items, and instructions
2
Understand the 10-day check window: under the same clause, Prosperity may pay or certify checks drawn on or before the date of death for up to ten (10) days after the death, unless someone claiming an interest in the account orders it to stop payment. If checks are outstanding that should not clear, a stop-payment order from an interested party is the only mechanism that closes this window
3
Determine how the account passes — in Texas this is fixed by the account type the decedent selected on the Uniform Single-Party or Multiple-Party Account Selection Form (reproduced at section 6 of the Texas agreement):
  • Single-party account WITH a P.O.D. designation: ownership passes to the P.O.D. beneficiaries and the account is NOT part of the decedent's estate
  • Single-party account WITHOUT a P.O.D. designation: ownership passes as part of the estate, under the will or by intestacy — this account needs probate authority
  • Multiple-party account WITH right of survivorship: ownership passes to the surviving parties
  • Multiple-party account WITHOUT right of survivorship: the decedent's share (measured by net contributions) passes through the estate
  • Convenience account: a Texas-specific trap. The convenience signer does NOT own the account and takes nothing at death; ownership passes through the last surviving party's estate. The bank may also pay funds to a convenience signer until it receives notice of the death, which is a further reason to notify promptly
  • Trust account: on the death of the last surviving trustee, ownership passes to the beneficiary and the account is not part of the trustee's estate
4
Gather documents for that account type:
  • POD beneficiary accounts: certified death certificate and beneficiary government-issued ID
  • Joint accounts with right of survivorship: certified death certificate to remove the deceased
  • Accounts without beneficiary or survivorship: Letters Testamentary or Letters of Administration from probate court — or, for a qualifying Texas estate, a court-approved Small Estate Affidavit (see notes)
  • Trust accounts: certified death certificate, successor trustee documentation, and trust agreement pages identifying successor trustee provisions
  • IRA accounts: certified death certificate, beneficiary ID, and completed IRA distribution or inherited IRA forms
5
Expect direct-deposited federal benefits to be clawed back. Section 13 (Direct Deposits) of the account agreement authorizes Prosperity to deduct from this or ANY other account you hold with it, without prior notice and at any time, any amount it must reimburse the federal government for a benefit payment that was directly deposited — so a Social Security payment for the month of death (or later) can be pulled back out after you think the account is settled. Do not distribute those funds
6
Submit all required documents to the banking center in person or by mail; the bank reviews the documentation and releases the funds according to the account type

Required Documents

  • Certified death certificate
  • Valid government-issued ID for the claimant (beneficiary, executor, or successor trustee)
  • Account information for the deceased (account numbers, statements)
  • For accounts without beneficiary or survivorship: Letters Testamentary or Letters of Administration from probate court
  • For a qualifying Texas estate: a Small Estate Affidavit approved by the probate court (Tex. Est. Code ch. 205)
  • For trust accounts: trust agreement pages identifying successor trustee provisions, signature pages, and amendments
  • For IRA accounts: IRA distribution forms or inherited IRA application
  • Claimant's bank account information for fund transfer (if applicable)

Claims Contact

What to know at this institution

The governing document is the "Terms and Conditions of Your Account" incorporated into every Prosperity deposit account — a Texas version (TC-TX) and an Oklahoma version (TC-OK), both linked from prosperitybankusa.com/terms-and-conditions-of-your-account/. Four clauses drive what happens after a death. (1) DEATH OR INCOMPETENCE (TX section 26 / OK section 27): the customer agrees to notify the bank promptly; the bank may keep honoring checks, items, and instructions until it both knows of the death and has had a reasonable opportunity to act; and it may pay or certify checks drawn on or before the date of death for up to TEN (10) DAYS after the death, unless someone claiming an interest in the account orders a stop payment. (2) DIRECT DEPOSITS (section 13): if Prosperity has to reimburse the federal government for a benefit payment that was direct-deposited (a Social Security payment for or after the month of death, typically), the customer authorizes it to deduct that amount from this account or ANY other account held with the bank, without prior notice and at any time. (3) SETOFF (section 15): the bank may set off account funds against any due and payable debt owed to it — but expressly NOT against an IRA or similar tax-deferred account, and not where the right of withdrawal arises only in a representative capacity, so an executor's fiduciary access is not a setoff target. (4) FIDUCIARY ACCOUNTS: opening an account as executor, administrator, or trustee does not make Prosperity a trustee, and it undertakes no duty to monitor or enforce the trust or the letters. TEXAS SMALL ESTATE AFFIDAVIT: where the account has no POD beneficiary and no surviving joint owner, a Texas estate may avoid full probate under Tex. Est. Code ch. 205 if the decedent died WITHOUT a will, the value of the entire estate excluding homestead and exempt property does not exceed $75,000, that value exceeds the known liabilities, at least 30 days have passed since the death, and no petition for a personal representative is pending or has been granted. The affidavit is filed with and approved by the probate court; the bank is presented with the approved affidavit, not a self-made one (verified from the Texas Judiciary's county-court Small Estate Affidavit instructions at topics.txcourts.gov). PRACTICAL ROUTING: Prosperity is a branch-based bank with 312 banking centers across Texas and Oklahoma (over 330 combined after the July 1, 2026 Stellar Bank merger, whose offices keep the Stellar name until integration in March 2027) and publishes no dedicated estate department or downloadable estate form. Deceased-account settlement runs through the banking center where the account was held; general customer service is 1-800-531-1401. Accounts administered by the Wealth Management and Trust Services division route instead to Prosperity Trust (trust@prosperitybankusa.com) or its regional trust offices.

Download instructions for the whole estate

Mortgage and home lending

Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust. When a borrower dies, the loan obligation transfers with the property to whoever inherits it. Under the federal Garn-St. Germain Act, the lender cannot accelerate the loan or call it due when the property transfers to a surviving spouse, child, or the borrower’s revocable trust.

1
Notify Prosperity Bank of the borrower's death by calling the Home Mortgage line at 1-800-657-9500 or Customer Service at 1-800-531-1401
2
Provide initial information:
  • Deceased borrower's full legal name, date of death, and loan number
  • Certified copy of the death certificate
  • Documentation proving your ownership interest in the property (probated will, court order, deed, or trust document)
3
Prosperity Bank will review your documentation and confirm your status as a Successor in Interest
4
Once confirmed, discuss available options:
  • Continue making payments on the existing loan
  • Apply for loss mitigation
  • Assume the loan, refinance, or pay off the balance
5
Continue making monthly mortgage payments during the review process to avoid default

Required Documents

  • Certified copy of the death certificate
  • Government-issued photo ID for the heir or personal representative
  • Letters Testamentary or Letters of Administration (if going through probate)
  • Documentation proving ownership interest in the property (probated will, court order, deed, or trust document)
  • Trust document showing successor trustee or beneficiary (if property held in trust)
  • Marriage certificate (if surviving spouse)
  • Small Estate Affidavit (if estate qualifies under Texas or Oklahoma law)

Claims Contact

Phone: 1-800-657-9500

Prosperity Bank, 80 Sugar Creek Center Blvd., Sugar Land, TX 77478

What to know at this institution

Under the federal Garn-St. Germain Depository Institutions Act (12 U.S.C. 1701j-3), Prosperity Bank cannot enforce a due-on-sale clause when the property transfers to a surviving spouse, child, relative upon death, or the borrower's revocable living trust. Confirmed Successors in Interest are treated as borrowers under CFPB mortgage servicing rules and are entitled to account information, loss mitigation options, and assumption rights. General Customer Service: 1-800-531-1401. Prosperity Bank Plaza: 4295 San Felipe, Houston, TX 77027.

Download instructions for the whole estate

Prepare your letter of instruction to Prosperity Bank

Prosperity Bank accepts a claimant-drafted letter of instruction. We draft it for you — addressed to Prosperity Bank's verified claims department, with the documents it requires enclosed.

Build your letter of instruction

Opening an account for the estate itself

Checks made out to the estate deposit into an account titled to the estate, opened by the appointed executor or administrator under the estate's EIN.

How to open an estate account at Prosperity Bank

How long the process takes at Prosperity Bank: 5-10 business days for initial review after complete document submission. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.

Documentation required by Prosperity Bank includes Certified death certificate, Valid government-issued ID for the claimant (beneficiary, executor, or successor trustee), and Account information for the deceased (account numbers, statements), along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.


Frequently asked questions

No. This is a Texas-specific account type that catches families out, and it is spelled out in the Uniform Single-Party or Multiple-Party Account Selection Form Notice reproduced at section 6 of Prosperity's Texas Terms and Conditions of Your Account. A convenience signer may make transactions for the account owner but does NOT own the account. On the death of the last surviving party, the account passes as part of that party's estate under their will or by intestacy — it does not go to the convenience signer, and it carries no survivorship right. Two consequences follow. First, if the decedent wanted you to keep the money, the account needed a P.O.D. designation, not a convenience signer. Second, the agreement lets Prosperity keep paying funds to a convenience signer until the bank receives notice of the death, and those payments do not change who actually owns the account — so a convenience signer who spends the money after the death can be exposed to the estate.

Prosperity's deposit account agreement (Terms and Conditions of Your Account, section 26 in the Texas version and section 27 in the Oklahoma version) sets two limits, and both run against you until you act. The bank may continue to honor the decedent's checks, items, and instructions until it BOTH knows of the death AND has had a reasonable opportunity to act on that knowledge — so an unreported death means the account keeps operating normally. Separately, even after it knows, Prosperity may pay or certify checks that were drawn on or before the date of death for up to TEN (10) DAYS after the death, unless someone claiming an interest in the account orders a stop payment. That means notifying the bank does not by itself freeze outstanding checks. If checks are circulating that should not clear, an interested party (an heir, a POD beneficiary, or the executor) must place a stop-payment order. The customer's side of the same clause is an express promise to notify Prosperity promptly of the death.

Possibly, and this is the usual route for a modest Texas estate whose only asset is a bank account. Under Texas Estates Code chapter 205, an estate can be collected without appointing a personal representative if the decedent died WITHOUT a will, the value of the entire estate excluding the homestead and exempt property does not exceed $75,000, that value exceeds the known liabilities, at least 30 days have passed since the death, and no petition for a personal representative is pending or has been granted. The affidavit is sworn to before a notary (including by two disinterested witnesses) and filed with and APPROVED BY the probate court — Prosperity is presented with the court-approved affidavit, not one you write yourself. If the estate is over the limit, the decedent left a will, or the account is titled without a P.O.D. designation or survivorship, the banking center will require Letters Testamentary or Letters of Administration instead. Oklahoma accounts follow Oklahoma's own small-estate rules, which differ.

Prosperity Trust is the wealth management and trust services division of Prosperity Bank, and it is a different destination from the banking center. A deceased-account claim on an ordinary checking or savings account is handled by the banking center where the account was held (Prosperity publishes no central estate department and no downloadable estate form). But where Prosperity itself serves as trustee, executor, or agent, the file belongs to Prosperity Trust: it offers personal trust administration, living trust administration, testamentary trust management, estate settlement and executor services, special needs trusts, financial guardianships, farm and ranch property management, mineral and oil/gas interest management, and customized investment management through Prosperity Portfolios. Note that opening an account in a fiduciary capacity does NOT make Prosperity a trustee — the deposit agreement's Fiduciary Accounts clause says the bank is not responsible for a fiduciary's actions and takes on no duty to monitor or enforce the trust or the letters. Contact Prosperity Trust at trust@prosperitybankusa.com or call your nearest regional office: Houston 713-275-6510, Dallas-Ft. Worth 469-229-9305, Austin 512-329-7714, Lubbock 806-741-2177, Midland-Odessa 432-687-9109, Abilene 325-794-1049, Bryan-College Station 979-680-5553, Victoria 361-572-6555, Oklahoma City 405-951-9051.

Prosperity Bank's Deceased-account settlement is handled by the banking center holding the account (reached through general customer service); accounts administered by Wealth Management route to Prosperity Trust can be reached by phone at 1-800-531-1401 and email at trust@prosperitybankusa.com for questions throughout the claims process.

Multiple Prosperity Bank accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Deceased-account settlement is handled by the banking center holding the account (reached through general customer service); accounts administered by Wealth Management route to Prosperity Trust to confirm what applies.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Prosperity Bank primary sources (33 pages reviewed). How we research.

Estate planning articles

Learn how to protect your Prosperity Bank accounts and other assets with trusts, beneficiary designations, and estate planning documents.

More tools for handling this estate

Calculators and checklists for executors and trustees.

How Much Does Probate Cost?

Estimate attorney fees, executor fees, court costs, and timeline for probating an estate in your state. See if the estate qualifies for simplified probate procedures.

Use Calculator

How Much Can an Executor Charge?

Calculate how much an executor (personal representative) can charge for administering an estate. See if your state has statutory fees or uses reasonable compensation.

Use Calculator

Who Inherits Without a Will?

Find out who inherits your estate and how much they get if you die without a will. Based on your state's intestate succession laws.

Use Calculator

What's Fair Trustee Compensation?

Find out what's fair compensation for serving as trustee. Compare family, professional, and corporate trustee rates based on your situation.

Use Calculator

How Much Are Estate & Inheritance Taxes?

Calculate federal estate tax, state estate tax (12 states + DC), and inheritance tax (5 states) for an estate or trust.

Use Calculator

How Many Death Certificates Do I Need?

Calculate how many certified death certificates you need based on the assets and accounts you need to close. See state-specific ordering information.

Use Calculator