
What to do when a Premier America CU account holder dies
Report the death to Premier America CU at 1-800-772-4000
Premier America CU coordinates account transitions after a member's death. How each account is handled depends on its setup: POD and trust accounts transfer automatically, while solely-owned accounts typically require court authorization through Letters Testamentary or Letters of Administration.
Deposit, investment & retirement accounts
The death claim process at Premier America CU works as follows:
Filing a claim
Required Documents
- Official death certificate, to start the process
- Certified copy of the member's death certificate, to establish an estate account
- Tax ID Number (TIN) for the estate, to establish an estate account
- Letters Testamentary or Letters of Administration, to establish an estate accountIssued by a CA or TX probate court designating an estate executor/administrator.
- Current identification of the executor/administrator or voluntary administrator, to establish an estate accountThe identification of the person establishing the estate account.
- Beneficiary's contact information, for an IRA, with the death certificate
- The designated safe deposit box key(s), for a safe deposit box
What happens to each kind of account8
- Account in one name
Sole-owner accounts are paid to the designated beneficiaries after any outstanding loan balances are satisfied. With no listed beneficiary, they are paid to the member's estate in accordance with state provisions.1, 2, 3
- Joint account with survivorship
Joint accounts are "Joint with Right of Survivorship": surviving joint owners remain owners regardless of the beneficiaries listed, and designated beneficiaries are paid only on the death of all account owners.1, 2, 3
If the deceased was the primary owner, the surviving joint owner keeps ownership through the transition and can remove funds as needed. If the deceased was the secondary owner, the account can stay open and a new signature card is signed to update ownership.1, 2, 3
- Certificate of deposit
Disbursements are not subject to early withdrawal penalties when a certificate closes because of the death.1, 2, 3
- IRA
An official death certificate is presented to a member service representative. Once the death certificate and beneficiary contact information are collected, designated beneficiaries receive a letter detailing how funds are disbursed, without early closure fees from Premier America.1, 2, 3
- Trust account
For a trust account, Premier America refers to the trust agreement and the attorney helping settle the estate.1, 2, 3
- Fiduciary account
If an estate account is needed, Premier America opens a savings account, or a savings and checking account, as the estate account. The deceased member (or estate beneficiaries) must have been an established member at the time of death.1
Estate accounts opened under the "Fiduciary Accounts" terms are for a duly appointed Executor, Administrator, Guardian or Conservator, whose authority continues until written notice to the contrary reaches the credit union.3
If a fiduciary account is blocked, the fiduciary files a written receipt with the court agreeing that no funds are withdrawn or pledged except on court order. Fiduciary accounts are not subject to the Multiple Party Accounts Law.3
State law on paying a balance without lettersTexas
- Texas
Tex. Est. Code § 152.051
Texas law permits a credit union to pay from a deceased member's balance on an order of the court, without letters testamentary or letters of administration.Tex. Est. Code § 152.051Verified Oct 3, 2026View source
Paid to: a funeral home or the applicant, for funeral and burial expenses
Limit: $5,000 in total from every holder
When: the application may be filed "not earlier than the third day after the date of the decedent's death and not later than nine months after the date of the decedent's death"
The section permits the payment. It does not require the credit union to make it. The section sets further conditions.
Accounts handled elsewhere1
- Premier America Wealth Management Group (PAWMG)
PAWMG accounts; Premier America notifies PAWMG of the death1, 2, 3
Phone: 1-866-410-0170
What Premier America CU's agreement and guidance say7
- Telling the institution
The account owner and any joint owner must notify Premier America if any of them dies or becomes incapacitated.3
- What it does when notified
Premier America blocks a sole-owner checking, savings or certificate account immediately on notification of death, from the Social Security Administration or from a loved one presenting an official death certificate, and deactivates the member's debit and credit cards.1, 2, 3
- Debts owed to the institution
Unless the member opted out of the Courtesy Pay Service, the right of off-set extends to government benefits (such as Social Security) deposited to the account from which an overdraft or related fees are paid.3
- Deposits after the death
Direct deposits from certain federal agencies (such as the Social Security Administration or Veterans Administration) received after the death are returned once Premier America is notified.1, 2, 3
- Payments after the death
Automatic (ACH) payments set up on the account are stopped by notifying each company. A joint owner who keeps the account and its automatic payments takes no action.1, 2, 3
The death does not revoke Premier America's authority to pay or collect a check until it knows of the death and has a reasonable opportunity to act. For ten (10) days after the death it may pay or guarantee checks drawn by then, unless a person claiming an interest in the account orders it in writing to stop payment.1, 2, 3
Sources3
- 1.Member Care Booklet (MKT-500), May 2024
- 2.Member Care
- 3.Membership Agreements and Disclosures (SA20), April 1, 2026
Mortgage and home lending
Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust.
Required Documents
- The transfer of ownership documents, for a single-borrower mortgage
- Copy of the personal representative's driver's license, for a single-borrower mortgage
- Copy of the co-borrower's own driver's license, for a mortgage with a co-borrower who is a Premier America member
- Copy of the certified death certificate
- An email address
Claims Contact
Phone: 1-800-858-8328
What happens to each kind of account1
- Loan
Surviving borrowers, or the member's estate, are responsible for repaying any outstanding loan balance. If the co-borrower is a Premier America member, the mortgage loan is transferred to the co-borrower's account.1
Premier America checks whether the deceased member had Debt Cancellation coverage on the loan and, if qualified, applies the proceeds to the balance as of the date of death.1
Federal law on calling a home loan after a death
These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source
A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source
Accounts handled elsewhere1
- Premier America Collections Department
Difficulty making payments, surrendering the property, or payment options1
Phone: 1-800-772-4000 ext. 3
What Premier America CU's agreement and guidance say1
- Debts owed to the institution
Deposit account balances may also be applied to the outstanding loan balance.1
Sources1
- 1.Member Care Booklet (MKT-500), May 2024
Required Documents
- Death certificateThe Member Care Booklet states one is required to start the process.
Claims Contact
Phone: 1-800-858-8328
What happens to each kind of account1
- Loan
If the primary member is deceased, the co-borrower must re-qualify for the HELOC. If the co-borrower chooses not to re-qualify and is a Premier America member, the loan is transferred to the co-borrower's account for repayment purposes only.1
If the co-applicant is the one who died, the primary borrower is not required to re-qualify for the HELOC.1
Sources1
- 1.Member Care Booklet (MKT-500), May 2024
Premier America CU can be reached by phone at 1-800-772-4000 for questions throughout the claims process.
Sources
Data sourced from Premier America CU primary sources (26 pages reviewed). How we research.
Premier America CU death claims support
Phone
Real Estate Loan Servicing (mortgage Successor in Interest)
Collections Department
Auto loans, personal loans and lines of credit
Premier America Wealth Management Group (PAWMG)
Hours
Website
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