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What to do when a Premier America CU account holder dies

Report the death to Premier America CU at 1-800-772-4000

Premier America CU coordinates account transitions after a member's death. How each account is handled depends on its setup: POD and trust accounts transfer automatically, while solely-owned accounts typically require court authorization through Letters Testamentary or Letters of Administration.

Deposit, investment & retirement accounts

The death claim process at Premier America CU works as follows:

Filing a claim

1
Notify Premier America of the death by phone at (800) 772-4000, by email, or in person at a branch. A death certificate is required to start the process.
2
Premier America reviews the full breadth of the member's accounts, then explains the options, the documents required, and how long the process may take. Some accounts are transferred to a new owner, some close, and some loans are paid off.

Required Documents

  • Official death certificate, to start the process
  • Certified copy of the member's death certificate, to establish an estate account
  • Tax ID Number (TIN) for the estate, to establish an estate account
  • Letters Testamentary or Letters of Administration, to establish an estate accountIssued by a CA or TX probate court designating an estate executor/administrator.
  • Current identification of the executor/administrator or voluntary administrator, to establish an estate accountThe identification of the person establishing the estate account.
  • Beneficiary's contact information, for an IRA, with the death certificate
  • The designated safe deposit box key(s), for a safe deposit box

What happens to each kind of account8

Account in one name

Sole-owner accounts are paid to the designated beneficiaries after any outstanding loan balances are satisfied. With no listed beneficiary, they are paid to the member's estate in accordance with state provisions.1, 2, 3

Joint account with survivorship

Joint accounts are "Joint with Right of Survivorship": surviving joint owners remain owners regardless of the beneficiaries listed, and designated beneficiaries are paid only on the death of all account owners.1, 2, 3

If the deceased was the primary owner, the surviving joint owner keeps ownership through the transition and can remove funds as needed. If the deceased was the secondary owner, the account can stay open and a new signature card is signed to update ownership.1, 2, 3

Certificate of deposit

Disbursements are not subject to early withdrawal penalties when a certificate closes because of the death.1, 2, 3

IRA

An official death certificate is presented to a member service representative. Once the death certificate and beneficiary contact information are collected, designated beneficiaries receive a letter detailing how funds are disbursed, without early closure fees from Premier America.1, 2, 3

Trust account

For a trust account, Premier America refers to the trust agreement and the attorney helping settle the estate.1, 2, 3

Fiduciary account

If an estate account is needed, Premier America opens a savings account, or a savings and checking account, as the estate account. The deceased member (or estate beneficiaries) must have been an established member at the time of death.1

Estate accounts opened under the "Fiduciary Accounts" terms are for a duly appointed Executor, Administrator, Guardian or Conservator, whose authority continues until written notice to the contrary reaches the credit union.3

If a fiduciary account is blocked, the fiduciary files a written receipt with the court agreeing that no funds are withdrawn or pledged except on court order. Fiduciary accounts are not subject to the Multiple Party Accounts Law.3

Loan

Surviving borrowers, or the member's estate, are responsible for outstanding loan balances.1, 2, 3

Safe deposit box

Safe deposit boxes are located only at the Chatsworth branch. The listed beneficiary needs the designated key(s); without them, the Chatsworth branch can schedule a locksmith to open the box at a cost set by the locksmith.1, 2, 3

State law on paying a balance without lettersTexas

Texas

Tex. Est. Code § 152.051

Texas law permits a credit union to pay from a deceased member's balance on an order of the court, without letters testamentary or letters of administration.Tex. Est. Code § 152.051Verified Oct 3, 2026View source

Paid to: a funeral home or the applicant, for funeral and burial expenses

Limit: $5,000 in total from every holder

When: the application may be filed "not earlier than the third day after the date of the decedent's death and not later than nine months after the date of the decedent's death"

The section permits the payment. It does not require the credit union to make it. The section sets further conditions.

Accounts handled elsewhere1

Premier America Wealth Management Group (PAWMG)

PAWMG accounts; Premier America notifies PAWMG of the death1, 2, 3

What Premier America CU's agreement and guidance say7

Telling the institution

The account owner and any joint owner must notify Premier America if any of them dies or becomes incapacitated.3

What it does when notified

Premier America blocks a sole-owner checking, savings or certificate account immediately on notification of death, from the Social Security Administration or from a loved one presenting an official death certificate, and deactivates the member's debit and credit cards.1, 2, 3

Debts owed to the institution

Unless the member opted out of the Courtesy Pay Service, the right of off-set extends to government benefits (such as Social Security) deposited to the account from which an overdraft or related fees are paid.3

Deposits after the death

Direct deposits from certain federal agencies (such as the Social Security Administration or Veterans Administration) received after the death are returned once Premier America is notified.1, 2, 3

Payments after the death

Automatic (ACH) payments set up on the account are stopped by notifying each company. A joint owner who keeps the account and its automatic payments takes no action.1, 2, 3

The death does not revoke Premier America's authority to pay or collect a check until it knows of the death and has a reasonable opportunity to act. For ten (10) days after the death it may pay or guarantee checks drawn by then, unless a person claiming an interest in the account orders it in writing to stop payment.1, 2, 3

Powers of attorney

Powers of attorney are void on the death of the person who granted them.1, 2, 3

Membership

Premier America cannot open accounts for deceased non-members, including estate accounts for non-members whose family members or survivors are members.1, 2, 3

Sources3

Download instructions for the whole estate

Mortgage and home lending

Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust.

1
Email the requested documents to Premier America's Real Estate Loan Servicing Department at Reservicers@premieramerica.com before calling.
2
Then the Successor in Interest calls (800) 858-8328 for further instructions.

Required Documents

  • The transfer of ownership documents, for a single-borrower mortgage
  • Copy of the personal representative's driver's license, for a single-borrower mortgage
  • Copy of the co-borrower's own driver's license, for a mortgage with a co-borrower who is a Premier America member
  • Copy of the certified death certificate
  • An email address

What happens to each kind of account1

Loan

Surviving borrowers, or the member's estate, are responsible for repaying any outstanding loan balance. If the co-borrower is a Premier America member, the mortgage loan is transferred to the co-borrower's account.1

Premier America checks whether the deceased member had Debt Cancellation coverage on the loan and, if qualified, applies the proceeds to the balance as of the date of death.1

Federal law on calling a home loan after a death

These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source

  • A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
  • A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
  • A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source

A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source

Accounts handled elsewhere1

Premier America Collections Department

Difficulty making payments, surrendering the property, or payment options1

What Premier America CU's agreement and guidance say1

Debts owed to the institution

Deposit account balances may also be applied to the outstanding loan balance.1

Sources1

Download instructions for the whole estate

Premier America CU can be reached by phone at 1-800-772-4000 for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Premier America CU primary sources (26 pages reviewed). How we research.

Premier America CU death claims support

Real Estate Loan Servicing (mortgage Successor in Interest)

Collections Department

Auto loans, personal loans and lines of credit

Premier America Wealth Management Group (PAWMG)

Hours

Monday-Friday 7:00 AM-6:00 PM PT; Saturday 8:00 AM-2:00 PM PT
Verified Sep 2026

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