What to do when a Pinnacle Bank (NE) account holder dies
Contact Pinnacle Bank (NE)'s Pinnacle Trust Services — 3-step process, 6 required documents, and varies based on account type, documentation completeness, and whether probate is required. pod accounts are typically the fastest to process.
Customer Service
Phone1-800-227-7715
Business Banking (Mon-Fri 8am-8pm CST)
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Mortgage Center
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Pinnacle Trust Services
Phone1-800-227-7715
Mailing Address
Pinnacle Trust Services, 13131 West Dodge Road, Omaha, NE 68154
Pat Garrett, President - Pinnacle Trust Services (Omaha)
Mark Kisker, Senior VP Trust Officer (Lincoln)
Jennifer Jensen, AVP Trust Officer (Lincoln)
WebsiteLearn more→
Customer Service (Death Claims)
Phone1-800-227-7715
Toll-Free1-800-227-7715
Mailing Address
Pinnacle Bank, 18081 Burt Street, Omaha, NE 68022
WebsiteNotify online→
Verified May 2026
When a Pinnacle Bank (NE) account holder passes away, the next step depends on how the accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with Pinnacle Bank (NE)'s Pinnacle Trust Services (1-800-227-7715) to access and distribute the funds.
Pinnacle Bank (NE) offers an online claims portal that makes the initial filing process more straightforward. Survivors can also initiate claims by phone or by mailing documentation directly.
Deposit, investment & retirement accounts
Here is the step-by-step death claim process at Pinnacle Bank (NE):
Filing a claim
1
Call Pinnacle Bank at 1-800-227-7715 (Mon-Fri 8am-8pm CST, Sat-Sun 8am-5pm CST) or visit a local branch
2
Provide initial information:
- Provide the deceased's full legal name, date of birth, and account information
- Submit a certified death certificate
3
Follow the process for your account type:
- For POD accounts: named beneficiary provides certified death certificate and valid government-issued photo ID to claim funds
- For joint accounts with right of survivorship: surviving owner provides certified death certificate to remove the deceased from the account
- For sole-owned accounts without POD: executor provides Letters Testamentary or Letters of Administration from the probate court
- For trust accounts: successor trustee provides certified death certificate and trust documentation showing successor trustee authority
- For IRA accounts: beneficiary provides certified death certificate and valid photo ID; distribution options depend on beneficiary type and IRA agreement
Required Documents
- Certified death certificate (original or certified copy)
- Government-issued photo ID for claimant, beneficiary, executor, or successor trustee
- Letters Testamentary or Letters of Administration (for probate estates)
- Small Estate Affidavit (if estate qualifies under Nebraska Probate Code)
- Trust documentation with successor trustee designation (for trust accounts)
- Court order (if applicable)
Pinnacle Bank emphasizes local decision-making and community banking. Your local branch team can coordinate the death claim process. For mortgage-related death notifications, contact the main customer service line at 1-800-227-7715. Lost or stolen debit cards for deceased account holders should be reported immediately at 1-800-472-3272.
Mortgage and home lending
Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust. When a borrower dies, the loan obligation transfers with the property to whoever inherits it. Under the federal Garn-St. Germain Act, the lender cannot accelerate the loan or call it due when the property transfers to a surviving spouse, child, or the borrower’s revocable trust.
1
Notify Pinnacle Bank of the borrower's death by calling 1-800-227-7715 or visiting a local branch
2
Submit required documentation:
- Provide the deceased borrower's full legal name, date of death, and loan number
- Submit a certified copy of the death certificate
- Submit documentation proving your ownership interest in the property (probated will, court order, deed, or trust document)
3
Successor in Interest review and resolution:
- Pinnacle Bank will review your documentation and confirm your status as a Successor in Interest
- Once confirmed, you can discuss options: continue making payments, assume the loan, refinance, or pay off the balance
4
Continue making monthly mortgage payments during the review process to avoid default
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the heir or personal representative
- Letters Testamentary or Letters of Administration (if going through probate)
- Documentation proving ownership interest in the property (probated will, court order, deed, or trust document)
- Trust document showing successor trustee or beneficiary (if property held in trust)
- Marriage certificate (if surviving spouse)
- Small Estate Affidavit (if estate qualifies under Nebraska law)
Under the federal Garn-St. Germain Depository Institutions Act (12 U.S.C. 1701j-3), Pinnacle Bank cannot enforce a due-on-sale clause when the property transfers to a surviving spouse, child, relative upon death, or the borrower's revocable living trust.
How long the process takes at Pinnacle Bank (NE): Varies based on account type, documentation completeness, and whether probate is required. POD accounts are typically the fastest to process. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.
Pinnacle Bank (NE) requires several documents to process a claim, including Certified death certificate (original or certified copy), Government-issued photo ID for claimant, beneficiary, executor, or successor trustee, and Letters Testamentary or Letters of Administration (for probate estates), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
A POD (Payable on Death) designation lets you name one or more people or a trust to receive the funds in your Pinnacle Bank deposit accounts after your death, without probate. Upon your death, the named beneficiary presents a certified death certificate and valid photo ID at any branch to claim the account funds. Named POD beneficiaries override instructions in your will. You can designate primary and contingent beneficiaries on checking, savings, money market, and CD accounts. There is no fee to set up a POD designation. Visit a Pinnacle Bank branch with your photo ID to complete the designation form. For FDIC insurance purposes, each qualifying beneficiary is insured up to $250,000 separately from the account owner's other deposits.
When a Pinnacle Bank IRA account holder dies, the named beneficiary contacts Pinnacle Bank at 1-800-227-7715 or visits a branch to initiate the claim. The beneficiary must provide a certified death certificate and valid government-issued photo ID. Distribution options depend on the beneficiary's relationship to the deceased and the IRA agreement terms. Surviving spouses generally have additional options, including treating the inherited IRA as their own. Non-spouse beneficiaries are generally subject to the 10-year rule under the SECURE Act. If no beneficiary is designated, the IRA passes to the estate and is subject to probate. IRAs cannot be retitled to a trust, but a trust can be named as IRA beneficiary.
Pinnacle Bank trust officers can help administer several types of trusts commonly used in estate planning: revocable living trusts (which avoid probate and allow modifications during your lifetime), irrevocable trusts (which remove assets from your taxable estate and may provide creditor protection), testamentary trusts (established through a will after death), special needs trusts (for beneficiaries with disabilities without affecting government benefit eligibility), spendthrift trusts (which release assets gradually to protect beneficiaries), charitable trusts (for tax-efficient charitable giving), and dynasty trusts (for multi-generational wealth transfer). Pinnacle Bank does not provide legal or tax advice. To discuss which trust structure fits your needs, schedule a free consultation through the trust department at pinnbank.com/trust.
Pinnacle Bank (NE)'s Customer Service (Death Claims) can be reached by phone at 1-800-227-7715 for questions throughout the claims process.
If the deceased held multiple Pinnacle Bank (NE) accounts, each may require a separate claim or have different documentation requirements. The Pinnacle Trust Services can confirm which accounts require individual attention and which can be processed together.
Customer Service
Phone1-800-227-7715
Business Banking (Mon-Fri 8am-8pm CST)
Business Premium Online Banking (Mon-Fri 8am-6pm CST)
Bill Pay Support (Daily 7am-10pm CST)
Lost/Stolen Debit Card (24/7)
Debit Card Activation/PIN (24/7)
Lost/Stolen Credit Card (24/7)
Diamond Secure Identity Fraud (Mon-Fri 8:30am-5pm EST)
Mortgage Center
WebsiteLearn more→
Pinnacle Trust Services
Phone1-800-227-7715
Mailing Address
Pinnacle Trust Services, 13131 West Dodge Road, Omaha, NE 68154
Pat Garrett, President - Pinnacle Trust Services (Omaha)
Mark Kisker, Senior VP Trust Officer (Lincoln)
Jennifer Jensen, AVP Trust Officer (Lincoln)
WebsiteLearn more→
Customer Service (Death Claims)
Phone1-800-227-7715
Toll-Free1-800-227-7715
Mailing Address
Pinnacle Bank, 18081 Burt Street, Omaha, NE 68022
WebsiteNotify online→
Verified May 2026
Estate planning articles
Learn how to protect your Pinnacle Bank (NE) accounts and other assets with trusts, beneficiary designations, and estate planning documents.
