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OverviewPreparing your estateWhen someone dies
OverviewPreparing your estateWhen someone dies
SimplyTrust forms
Letter of Instruction
Home→Financial Institutions→PHH Mortgage

Estate planning at PHH Mortgage

How to protect 5 PHH Mortgage accounts — file claims through PHH Mortgage's Information Requests, Notices of Error & Qualified Written Requests

Brand change

PHH Mortgage was rebranded to Onity Mortgage in 2026. phhmortgage.com redirects to onitymortgage.com. Same servicer, systems, account numbers, and phone numbers; checks made payable to PHH Mortgage are still accepted.

The procedures below reflect PHH Mortgage's accounts. Account servicing may transfer as the change takes effect.

PHH Mortgage

Subsidiary of Onity Group

onitymortgage.com→
PHH Mortgage logo

Customer Service (General Servicing Inquiries & Assistance)

Phone1-800-449-8767
EmailCustomerCare@MortgageFamily.com
Mailing Address

Onity Mortgage (PHH Mortgage), P.O. Box 24736, West Palm Beach, FL 33416-4736

HELOC Accounts
1-877-461-2437
Website / Web Support
1-833-862-0732
Telecommunications Relay Service
1-800-659-3656
Insurance Department
1-888-882-1855
Loss Draft Department
1-888-882-1815
Buy or Refinance Inquiries
1-877-319-0577
WebsiteLearn more→

Information Requests, Notices of Error & Qualified Written Requests

Phone1-800-449-8767
EmailResearch@MortgageFamily.com
Mailing Address

Onity Mortgage (PHH Mortgage), P.O. Box 24695, West Palm Beach, FL 33416

Customer Service (General Servicing Inquiries & Assistance)

Phone1-800-449-8767
EmailCustomerCare@MortgageFamily.com
Mailing Address

Onity Mortgage (PHH Mortgage), P.O. Box 24736, West Palm Beach, FL 33416-4736

HELOC Accounts
1-877-461-2437
Website / Web Support
1-833-862-0732
Telecommunications Relay Service
1-800-659-3656
Insurance Department
1-888-882-1855
Loss Draft Department
1-888-882-1815
Buy or Refinance Inquiries
1-877-319-0577
WebsiteNotify online→
Verified Jul 2026

When a PHH Mortgage borrower dies, the loan does not simply disappear. The executor contacts PHH Mortgage to establish authority, learn the payoff amount, and choose how to handle the balance under the servicer's procedures and applicable law.

PHH Mortgage provides specific procedures for both proactive estate planning and filing claims after a death.

Preparing your estate

Beneficiaries and trust funding

How to review 5 account types at PHH Mortgage.

View details →

When someone dies

Death claim process

Contact PHH Mortgage's Information Requests, Notices of Error & Qualified Written Requests to file a claim. 7-step process, 5 required documents, and contact information for survivors.

View details →

Reach PHH Mortgage's Information Requests, Notices of Error & Qualified Written Requests at 1-800-449-8767 for help with any of these procedures. Email inquiries can be sent to Research@MortgageFamily.com.

Frequently asked questions

Yes. PHH Mortgage Corporation was rebranded to Onity Mortgage in 2026, and phhmortgage.com now redirects to onitymortgage.com. It is the same servicer with the same systems, and your loan account number, login credentials, and phone numbers stay the same. Payments and checks made payable to PHH Mortgage are still accepted.

Interest continues to accrue on the loan, and a servicer can pursue foreclosure on a defaulted loan even while it reviews estate documents. If you intend to keep the property, keeping the loan current avoids default. A confirmed successor in interest can continue making payments on the existing loan terms without formally assuming the loan.

Send a written information request (a Qualified Written Request under Regulation X, 12 CFR 1024.36) to Onity Mortgage, P.O. Box 24695, West Palm Beach, FL 33416, or email Research@MortgageFamily.com. Include the loan number, property address, the borrower's name, and your name and role, and ask for the current balance, payoff amount, and escrow status.

Regular monthly payments go to Onity Mortgage, P.O. Box 660093, Dallas, TX 75266-0093. Information requests, notices of error, qualified written requests, and estate or successor documentation go to Onity Mortgage, P.O. Box 24695, West Palm Beach, FL 33416. General correspondence goes to P.O. Box 24736, West Palm Beach, FL 33416-4736.

SimplyTrustSimplyTrust Editorial·Updated July 11, 2026

Sources

  • onitymortgage.com
  • phhmortgage.com

Data sourced from PHH Mortgage primary sources (4 pages reviewed). How we research.

PHH Mortgage

Subsidiary of Onity Group

onitymortgage.com→
PHH Mortgage logo

Customer Service (General Servicing Inquiries & Assistance)

Phone1-800-449-8767
EmailCustomerCare@MortgageFamily.com
Mailing Address

Onity Mortgage (PHH Mortgage), P.O. Box 24736, West Palm Beach, FL 33416-4736

HELOC Accounts
1-877-461-2437
Website / Web Support
1-833-862-0732
Telecommunications Relay Service
1-800-659-3656
Insurance Department
1-888-882-1855
Loss Draft Department
1-888-882-1815
Buy or Refinance Inquiries
1-877-319-0577
WebsiteLearn more→

Information Requests, Notices of Error & Qualified Written Requests

Phone1-800-449-8767
EmailResearch@MortgageFamily.com
Mailing Address

Onity Mortgage (PHH Mortgage), P.O. Box 24695, West Palm Beach, FL 33416

Customer Service (General Servicing Inquiries & Assistance)

Phone1-800-449-8767
EmailCustomerCare@MortgageFamily.com
Mailing Address

Onity Mortgage (PHH Mortgage), P.O. Box 24736, West Palm Beach, FL 33416-4736

HELOC Accounts
1-877-461-2437
Website / Web Support
1-833-862-0732
Telecommunications Relay Service
1-800-659-3656
Insurance Department
1-888-882-1855
Loss Draft Department
1-888-882-1815
Buy or Refinance Inquiries
1-877-319-0577
WebsiteNotify online→
Verified Jul 2026

Estate planning articles

Learn how to protect your PHH Mortgage accounts and other assets with trusts, beneficiary designations, and estate planning documents.

Estate planning articles

Learn how to protect your PHH Mortgage accounts and other assets with trusts, beneficiary designations, and estate planning documents.

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