Estate planning at PHH Mortgage
How to protect 5 PHH Mortgage accounts — file claims through PHH Mortgage's Information Requests, Notices of Error & Qualified Written Requests
Brand change
PHH Mortgage was rebranded to Onity Mortgage in 2026. phhmortgage.com redirects to onitymortgage.com. Same servicer, systems, account numbers, and phone numbers; checks made payable to PHH Mortgage are still accepted.
The procedures below reflect PHH Mortgage's accounts. Account servicing may transfer as the change takes effect.
Customer Service (General Servicing Inquiries & Assistance)
Onity Mortgage (PHH Mortgage), P.O. Box 24736, West Palm Beach, FL 33416-4736
Information Requests, Notices of Error & Qualified Written Requests
Onity Mortgage (PHH Mortgage), P.O. Box 24695, West Palm Beach, FL 33416
Customer Service (General Servicing Inquiries & Assistance)
Onity Mortgage (PHH Mortgage), P.O. Box 24736, West Palm Beach, FL 33416-4736
When a borrower at PHH Mortgage dies, the loan does not simply disappear. The executor contacts PHH Mortgage to establish authority, learn the payoff amount, and choose how to handle the balance under the servicer's procedures and applicable law.
PHH Mortgage provides specific procedures for both proactive estate planning and filing claims after a death.
Preparing your estate
Beneficiaries and trust funding
How to review 5 account types at PHH Mortgage.
View details →When someone dies
Death claim process
Contact PHH Mortgage's Information Requests, Notices of Error & Qualified Written Requests to file a claim. 7-step process, 5 required documents, and contact information for survivors.
View details →Reach PHH Mortgage's Information Requests, Notices of Error & Qualified Written Requests at 1-800-449-8767 for help with any of these procedures. Email inquiries can be sent to Research@MortgageFamily.com.
Frequently asked questions
Yes. PHH Mortgage Corporation was rebranded to Onity Mortgage in 2026, and phhmortgage.com now redirects to onitymortgage.com. It is the same servicer with the same systems, and your loan account number, login credentials, and phone numbers stay the same. Payments and checks made payable to PHH Mortgage are still accepted.
Interest continues to accrue on the loan, and a servicer can pursue foreclosure on a defaulted loan even while it reviews estate documents. If you intend to keep the property, keeping the loan current avoids default. A confirmed successor in interest can continue making payments on the existing loan terms without formally assuming the loan.
Send a written information request (a Qualified Written Request under Regulation X, 12 CFR 1024.36) to Onity Mortgage, P.O. Box 24695, West Palm Beach, FL 33416, or email Research@MortgageFamily.com. Include the loan number, property address, the borrower's name, and your name and role, and ask for the current balance, payoff amount, and escrow status.
Regular monthly payments go to Onity Mortgage, P.O. Box 660093, Dallas, TX 75266-0093. Information requests, notices of error, qualified written requests, and estate or successor documentation go to Onity Mortgage, P.O. Box 24695, West Palm Beach, FL 33416. General correspondence goes to P.O. Box 24736, West Palm Beach, FL 33416-4736.
Sources
Data sourced from PHH Mortgage primary sources (4 pages reviewed). How we research.
Customer Service (General Servicing Inquiries & Assistance)
Onity Mortgage (PHH Mortgage), P.O. Box 24736, West Palm Beach, FL 33416-4736
Information Requests, Notices of Error & Qualified Written Requests
Onity Mortgage (PHH Mortgage), P.O. Box 24695, West Palm Beach, FL 33416
Customer Service (General Servicing Inquiries & Assistance)
Onity Mortgage (PHH Mortgage), P.O. Box 24736, West Palm Beach, FL 33416-4736
Estate planning articles
Learn how to protect your PHH Mortgage accounts and other assets with trusts, beneficiary designations, and estate planning documents.
