What happens to your PHH Mortgage accounts when you die

Covers 5 lending accounts — all transfer through probate

Brand change

PHH Mortgage was rebranded to Onity Mortgage in 2026. phhmortgage.com redirects to onitymortgage.com. Same servicer, systems, account numbers, and phone numbers; checks made payable to PHH Mortgage are still accepted.

The procedures below reflect PHH Mortgage's accounts. Account servicing may transfer as the change takes effect.

PHH Mortgage

Subsidiary of Onity Group

onitymortgage.com
PHH Mortgage logo

Customer Service (General Servicing Inquiries & Assistance)

Mailing Address

Onity Mortgage (PHH Mortgage), P.O. Box 24736, West Palm Beach, FL 33416-4736

HELOC Accounts
Website / Web Support
Telecommunications Relay Service
Insurance Department
Loss Draft Department
Buy or Refinance Inquiries

Information Requests, Notices of Error & Qualified Written Requests

Mailing Address

Onity Mortgage (PHH Mortgage), P.O. Box 24695, West Palm Beach, FL 33416

Customer Service (General Servicing Inquiries & Assistance)

Mailing Address

Onity Mortgage (PHH Mortgage), P.O. Box 24736, West Palm Beach, FL 33416-4736

HELOC Accounts
Website / Web Support
Telecommunications Relay Service
Insurance Department
Loss Draft Department
Buy or Refinance Inquiries
Verified Jul 2026

PHH Mortgage balances are a debt, not an asset. There is nothing to designate a beneficiary on and nothing to retitle into a trust: what the account holder owes at death becomes a claim against the estate, paid from estate assets before anything is distributed to heirs.

Estate planning around PHH Mortgage means knowing the balance exists. An executor pays the estate's debts before its heirs, so an unlisted balance is what stalls an estate late — after distributions have already gone out. Relatives do not personally inherit the debt; a co-signer or joint account holder remains obligated on their own account.

When the account holder dies, the executor notifies PHH Mortgage, obtains the balance owed as of the date of death, and resolves it through the estate's creditor process. The steps and required documents are on the death claim page.

PHH Mortgage accounts carry no beneficiary designation, because there is nothing to leave: the balance is owed, not held. It is settled by the estate as a creditor claim rather than passed to anyone.

Why trust accounts are not available

PHH Mortgage balances cannot be moved into a trust. Trust funding retitles what someone OWNS; a debt stays with the estate, which pays it before the trust or the heirs receive anything.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from PHH Mortgage primary sources (4 pages reviewed). How we research.

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