What to do when a Pan-American Life account holder dies
Report the death to Pan-American Life's Life policy claims at 1-800-323-7320
When an insured person dies, the beneficiary or executor should contact Pan-American Life's Life policy claims at 1-800-323-7320 to start the claims process. Insurance proceeds are paid directly to the named beneficiary and do not go through probate. How quickly the claim is processed depends on the policy type, documentation, and cause of death.
Claims can be filed by phone (1-800-323-7320) or by emailing documentation to Lifeclaims@palig.com. Before reaching out, gather the account holder's full name, account numbers, and the death certificate.
Death claim process
The death claim process at Pan-American Life works as follows:
Filing a claim
- Online: the Swiss Re claims portal
- Phone or email: 800-323-7320 or Lifeclaims@palig.com, for death benefits, accelerated death benefits or waiver of premium
Claims Contact
Website: Online portal →
Accounts handled elsewhere2
- Policyowner Services for former Encova policyowners
Policies originally placed with Encova Life Insurance Company1
Phone: 1-888-876-6542 (option 1)
- Pan-American Accident & Health
A separate division from the Pan-American Life division2
Phone: 1-877-569-3075
Help Pan-American Life offers survivors1
Not in Pan-American Life's published guidance3
- A list of required documents
- Whether the death certificate must be certified
- How long a claim takes
Sources3
Pan-American Life's Life policy claims can be reached by phone at 1-800-323-7320 and email at Lifeclaims@palig.com for questions throughout the claims process.
Sources
Data sourced from Pan-American Life primary sources (23 pages reviewed). How we research.
Pan-American Life death claims support
Life policy claims (Pan-American Life division)
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