What to do when a Oriental account holder dies

Processing timelines at Oriental: A funeral-expense advance can be issued quickly with the death certificate and funeral invoice; full release depends on the Declaration of Heirs and, for balances over $15,000, the Treasury lien cancellation. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.

Oriental requires several documents to process a claim, including Death certificate, Valid identification for the heirs / surviving spouse / co-owners (birth certificate acceptable if no ID), and Will with a post-death Certificate from the Registry of Powers and Wills, or a Resolution of Declaration of Heirs, and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.

Oriental's Customer Service can be reached by phone at 1-800-981-5554 for questions throughout the claims process.

If the deceased held multiple Oriental accounts, each may require a separate claim or have different documentation requirements. The Customer Service can confirm which accounts require individual attention and which can be processed together.