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Northwestern Mutual Investment Services

Subsidiary of The Northwestern Mutual Life Insurance Company

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What to do when a Northwestern Mutual Investment Services account holder dies

Report the death to Northwestern Mutual Investment Services at 1-866-950-4644

What happens to Northwestern Mutual Investment Services investment accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with Northwestern Mutual Investment Services to claim the funds.

Begin by calling Northwestern Mutual Investment Services. You will need the deceased's full name, account numbers, and the death certificate to get the process started.

Death claim process

The death claim process at Northwestern Mutual Investment Services works as follows:

Filing a claim

1
Call Northwestern Mutual's general line, (866) 950-4644 (Monday-Friday, 7am-6pm CT). The Report a Death form on its website is for the death of an insured, which the life company handles.
2
For a joint account, the surviving owner(s) notify NMIS in writing, immediately, that a joint owner has died.
3
Send correspondence other than investment checks to Northwestern Mutual, P.O. Box 2958, Milwaukee, WI 53201. Northwestern Mutual asks that mail not be sent to local offices.

Required Documents

  • Death certificate
  • Inheritance or estate tax waivers and other documents NMIS requires, for a joint account, where NMIS requires them
  • Written notice from the executor or other authorized representative, to end an advisory program's trading authorization
  • Physical stock or bond certificates, where the account holds any
  • Written verification acceptable to the CD issuer, for early withdrawal of a brokered CD

What happens to each kind of account5

Joint account with survivorship

For joint tenants with rights of survivorship, the entire interest vests in the surviving joint tenant(s).1

Joint account without survivorship

For tenants in common, the decedent's share vests in the decedent's legal representative.1

Investment account

On an advisory account, the trading authorization given to the advisory program does not end at death. The executor, guardian, attorney-in-fact or other authorized representative may end it by written notice to NMIS, effective on receipt.1

Certificate of deposit

"In the event of death or the adjudication of incompetence of the sole beneficial owner of a CD, early withdrawal may be permitted without penalty." A partial withdrawal is not permitted, and written verification acceptable to the issuer is required.2

CDs held in an IRA are not eligible for early withdrawal simply because the beneficiary must begin making mandatory withdrawals.2

IRA

Northwestern Mutual describes three options for an IRA beneficiary: a spouse may roll the funds into their own IRA, a beneficiary may open an inherited IRA, or the beneficiary may take a lump sum.3

Accounts handled elsewhere4

Pershing LLC

Clearing firm that carries NMIS account positions (DTCC # 0443)2, 1, 4

Pershing LLC, Security Receive Dept

Physical stock and bond certificates4

Mailing address: Pershing LLC, Attn: Security Receive Dept, One Pershing Plaza, Jersey City, NJ 07399

Northwestern Mutual Wealth Management Company

Custodian of NMIS IRAs and Coverdell education savings accounts2, 1

The Northwestern Mutual Life Insurance Company

Insurance policies and annuity contracts, including the Report a Death form for an insured4

What Northwestern Mutual Investment Services's agreement and guidance say2

What it does when notified

On a joint account, NMIS may, before or after receiving notice of the death, require any applicable documents and inheritance or estate tax waivers, and may restrict transactions in the account.1

Fees

The NMIS fee schedule defines legal deposits as "certificates that require legal documents (death certificate, corporate resolution, etc.) to render it negotiable." The Legal Deposit Fee is $60.00 per CUSIP.5

Moving accounts to another firm costs a $125.00 Closing/Transfer Out Fee, plus the annual Advisory IRA, Brokerage IRA or Coverdell ESA fee if not already paid for the year. Account transfers carry any fee the transfer agent imposes.5

Not in Northwestern Mutual Investment Services's published guidance2

  • A procedure for reporting a death
  • How long a claim takes

Sources5

Download instructions for the whole estate
SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Northwestern Mutual Investment Services primary sources (19 pages reviewed). How we research.

Northwestern Mutual Investment Services death claims support

Customer Service Center (Investment Client Services for investment products)

NMIS Online help desk (forgotten user ID or password)

1-866-664-7737 (option 3)7:30am-5:00pm CST

Corporate headquarters

Hours

Monday-Friday 7:00 AM-6:00 PM CT

Mailing address

Correspondence other than investment checks: Northwestern Mutual, P.O. Box 2958, Milwaukee, WI 53201. Investment checks (include the Pershing account number on the face of each check): non-retirement, regular mail: Pershing LLC, P.O. Box 382121, Pittsburgh, PA 15250-8121; rollover/IRA contribution, regular mail: Pershing LLC, P.O. Box 382084, Pittsburgh, PA 15250-8084.

Death notifications go through general customer service.

Verified Sep 2026

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