
Northwestern Mutual Investment Services
Subsidiary of The Northwestern Mutual Life Insurance Company
northwesternmutual.com/investmentsWhat to do when a Northwestern Mutual Investment Services account holder dies
Report the death to Northwestern Mutual Investment Services at 1-866-950-4644
What happens to Northwestern Mutual Investment Services investment accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with Northwestern Mutual Investment Services to claim the funds.
Begin by calling Northwestern Mutual Investment Services. You will need the deceased's full name, account numbers, and the death certificate to get the process started.
Death claim process
The death claim process at Northwestern Mutual Investment Services works as follows:
Filing a claim
Required Documents
- Death certificate
- Inheritance or estate tax waivers and other documents NMIS requires, for a joint account, where NMIS requires them
- Written notice from the executor or other authorized representative, to end an advisory program's trading authorization
- Physical stock or bond certificates, where the account holds any
- Written verification acceptable to the CD issuer, for early withdrawal of a brokered CD
What happens to each kind of account5
- Joint account with survivorship
For joint tenants with rights of survivorship, the entire interest vests in the surviving joint tenant(s).1
- Joint account without survivorship
For tenants in common, the decedent's share vests in the decedent's legal representative.1
- Investment account
On an advisory account, the trading authorization given to the advisory program does not end at death. The executor, guardian, attorney-in-fact or other authorized representative may end it by written notice to NMIS, effective on receipt.1
- Certificate of deposit
"In the event of death or the adjudication of incompetence of the sole beneficial owner of a CD, early withdrawal may be permitted without penalty." A partial withdrawal is not permitted, and written verification acceptable to the issuer is required.2
CDs held in an IRA are not eligible for early withdrawal simply because the beneficiary must begin making mandatory withdrawals.2
- IRA
Northwestern Mutual describes three options for an IRA beneficiary: a spouse may roll the funds into their own IRA, a beneficiary may open an inherited IRA, or the beneficiary may take a lump sum.3
Accounts handled elsewhere4
- Pershing LLC, Security Receive Dept
Physical stock and bond certificates4
Mailing address: Pershing LLC, Attn: Security Receive Dept, One Pershing Plaza, Jersey City, NJ 07399
- Northwestern Mutual Wealth Management Company
Custodian of NMIS IRAs and Coverdell education savings accounts2, 1
- The Northwestern Mutual Life Insurance Company
Insurance policies and annuity contracts, including the Report a Death form for an insured4
What Northwestern Mutual Investment Services's agreement and guidance say2
- What it does when notified
On a joint account, NMIS may, before or after receiving notice of the death, require any applicable documents and inheritance or estate tax waivers, and may restrict transactions in the account.1
- Fees
The NMIS fee schedule defines legal deposits as "certificates that require legal documents (death certificate, corporate resolution, etc.) to render it negotiable." The Legal Deposit Fee is $60.00 per CUSIP.5
Moving accounts to another firm costs a $125.00 Closing/Transfer Out Fee, plus the annual Advisory IRA, Brokerage IRA or Coverdell ESA fee if not already paid for the year. Account transfers carry any fee the transfer agent imposes.5
Not in Northwestern Mutual Investment Services's published guidance2
- A procedure for reporting a death
- How long a claim takes
Sources5
- 1.NMIS Client General Account Agreement (92-0024 (0526))
- 2.Guide to Brokerage Services, October 1, 2025
- 3.IRAs and Retirement Plans
- 4.Broker-Dealer Information
- 5.NMIS Account Fee Schedule, effective May 1, 2026
Sources
Data sourced from Northwestern Mutual Investment Services primary sources (19 pages reviewed). How we research.
Northwestern Mutual Investment Services death claims support
Customer Service Center (Investment Client Services for investment products)
Phone
Toll-free
NMIS Online help desk (forgotten user ID or password)
Corporate headquarters
Hours
Mailing address
Website
Death notifications go through general customer service.
Estate planning articles
Learn how to protect your Northwestern Mutual Investment Services accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Is this your situation?
Get a complete guide for your specific circumstances.
Forms for Settling an Estate
Free forms for settling an estate: the probate petition, small estate affidavit, notice to creditors, inventory, and closing forms.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.
Renunciation of Executor
Decline an appointment as executor named in a will — the writing filed with the court before anyone is appointed.
Affidavit of Heirship
Prepare the sworn statement of a deceased person's family history and heirs for recording in the county land records, with your state's recording instructions.
Small Estate Affidavit
Collect a small estate's property without probate — the sworn affidavit presented to banks and other holders, with a presentation letter for each.
Tools for Settling an Estate
Free tools for settling an estate: whether probate is needed, executor and trustee pay, creditor deadlines, and inheritance taxes.
How Many Death Certificates Do I Need?
Calculate how many certified death certificates you need and see ordering info for your state.
Do I Need Probate?
Find out if an estate needs probate or qualifies for simplified procedures.
Do I Have to File Tax Returns for Someone Who Died?
Find out which tax returns need to be filed after someone dies and whether tax clearance is required.
How Do I Settle an Estate?
Personalized plan for settling an estate after someone passes away.
What Do I Do When Someone Dies?
A step-by-step checklist for the days, weeks, and months after a death, with state rules noted where they apply.
How Much Are Estate & Inheritance Taxes?
Calculate federal estate tax, state estate tax, and inheritance tax for an estate.







