What happens to your Mr. Cooper accounts when you die
Covers 4 lending accounts — all transfer through probate
Brand change
Rocket Companies closed its acquisition of Mr. Cooper Group on October 1, 2025 and is rebranding Mr. Cooper's servicing under the Rocket umbrella. mrcooper.com remains the live servicing site and the deceased-borrower process is unchanged: Mr. Cooper tells clients to keep making payments to Mr. Cooper and to keep using the same online account, while statements and emails move to the Rocket Mortgage brand. The site footer now reads "Rocket Mortgage, LLC, NMLS #3030." Effective October 2025.
Mr. Cooper is now part of Rocket Mortgage. The procedures below reflect Mr. Cooper's accounts during the transition. View the Rocket Mortgage estate planning page.
Mr. Cooper Client Services (a Rocket Companies business)
Phone833-685-2565
Mailing Address
Correspondence: Mr. Cooper, Attn: Account Services, 8950 Cypress Waters Blvd., Coppell, TX 75019. Payments: Mr. Cooper, PO Box 650783, Dallas, TX 75265. Overnight payments: Mr. Cooper, Attn: Payment Processing - 650783, 3000 Kellway Drive, Suite 120, Carrollton, TX 75006. Notice of Error / Request for Information (Qualified Written Request): Mr. Cooper, PO Box 619098, Dallas, TX 75261.
Client concerns and escalation
WebsiteLearn more→
Payoff Department (payoff quotes and payoff funds for an estate or successor)
Phone833-685-2565
Mailing Address
Payoff quote requests and payoff funds: Mr. Cooper, Attn: Payoff Department, 8950 Cypress Waters Blvd., Coppell, TX 75019. Mortgage assistance / loss mitigation: Mr. Cooper, Attn: Centralized Mod Department, PO Box 619097, Dallas, TX 75261 (fax 214-488-1993, email modification.assistance@mrcooper.com).
WebsiteLearn more→
Mr. Cooper Research Team — Notification of Deceased Borrower / successor-in-interest documents
Phone833-685-2565
Fax972-459-1611
Mailing Address
Mr. Cooper, PO Box 612488, Dallas, TX 75261
Client concerns and escalation
WebsiteNotify online→
Verified Jul 2026
Mr. Cooper does not currently support beneficiary designations, transfer-on-death registrations, or trust account titling on any account type. All Mr. Cooper mortgage loans pass through the estate at death and may require probate.
When an account holder dies, the executor or administrator will need to contact Mr. Cooper with a death certificate and legal authority documents to claim account balances. The process and required documents are covered on the death claim page.
Mr. Cooper does not currently support beneficiary designations (POD or TOD) on any account type. All accounts transfer through the estate at death and may require probate.
Why trust accounts are not available
Mr. Cooper does not support retitling accounts into a trust, naming a trust as beneficiary, or any other probate-avoidance mechanism. Account balances transfer through the estate at death.
Sources
Data sourced from Mr. Cooper primary sources (14 pages reviewed). How we research.
Mr. Cooper Client Services (a Rocket Companies business)
Phone833-685-2565
Mailing Address
Correspondence: Mr. Cooper, Attn: Account Services, 8950 Cypress Waters Blvd., Coppell, TX 75019. Payments: Mr. Cooper, PO Box 650783, Dallas, TX 75265. Overnight payments: Mr. Cooper, Attn: Payment Processing - 650783, 3000 Kellway Drive, Suite 120, Carrollton, TX 75006. Notice of Error / Request for Information (Qualified Written Request): Mr. Cooper, PO Box 619098, Dallas, TX 75261.
Client concerns and escalation
WebsiteLearn more→
Payoff Department (payoff quotes and payoff funds for an estate or successor)
Phone833-685-2565
Mailing Address
Payoff quote requests and payoff funds: Mr. Cooper, Attn: Payoff Department, 8950 Cypress Waters Blvd., Coppell, TX 75019. Mortgage assistance / loss mitigation: Mr. Cooper, Attn: Centralized Mod Department, PO Box 619097, Dallas, TX 75261 (fax 214-488-1993, email modification.assistance@mrcooper.com).
WebsiteLearn more→
Mr. Cooper Research Team — Notification of Deceased Borrower / successor-in-interest documents
Phone833-685-2565
Fax972-459-1611
Mailing Address
Mr. Cooper, PO Box 612488, Dallas, TX 75261
Client concerns and escalation
WebsiteNotify online→
Verified Jul 2026
Estate planning articles
Learn how to protect your Mr. Cooper accounts and other assets with trusts, beneficiary designations, and estate planning documents.
