Estate planning at Mr. Cooper
How to protect 4 Mr. Cooper accounts — file claims through Mr. Cooper's Payoff Department (payoff quotes and payoff funds for an estate or successor)
Brand change
Rocket Companies closed its acquisition of Mr. Cooper Group on October 1, 2025 and is rebranding Mr. Cooper's servicing under the Rocket umbrella. mrcooper.com remains the live servicing site and the deceased-borrower process is unchanged: Mr. Cooper tells clients to keep making payments to Mr. Cooper and to keep using the same online account, while statements and emails move to the Rocket Mortgage brand. The site footer now reads "Rocket Mortgage, LLC, NMLS #3030." Effective October 2025.
Mr. Cooper is now part of Rocket Mortgage. The procedures below reflect Mr. Cooper's accounts during the transition. View the Rocket Mortgage estate planning page.
Mr. Cooper Client Services (a Rocket Companies business)
Phone833-685-2565
Mailing Address
Correspondence: Mr. Cooper, Attn: Account Services, 8950 Cypress Waters Blvd., Coppell, TX 75019. Payments: Mr. Cooper, PO Box 650783, Dallas, TX 75265. Overnight payments: Mr. Cooper, Attn: Payment Processing - 650783, 3000 Kellway Drive, Suite 120, Carrollton, TX 75006. Notice of Error / Request for Information (Qualified Written Request): Mr. Cooper, PO Box 619098, Dallas, TX 75261.
Client concerns and escalation
WebsiteLearn more→
Payoff Department (payoff quotes and payoff funds for an estate or successor)
Phone833-685-2565
Mailing Address
Payoff quote requests and payoff funds: Mr. Cooper, Attn: Payoff Department, 8950 Cypress Waters Blvd., Coppell, TX 75019. Mortgage assistance / loss mitigation: Mr. Cooper, Attn: Centralized Mod Department, PO Box 619097, Dallas, TX 75261 (fax 214-488-1993, email modification.assistance@mrcooper.com).
WebsiteLearn more→
Mr. Cooper Research Team — Notification of Deceased Borrower / successor-in-interest documents
Phone833-685-2565
Fax972-459-1611
Mailing Address
Mr. Cooper, PO Box 612488, Dallas, TX 75261
Client concerns and escalation
WebsiteNotify online→
Verified Jul 2026
Mr. Cooper services loans, which means at death the focus is settling what is owed. The estate notifies Mr. Cooper, provides documentation of authority, and works through payoff or the loan-specific options available to survivors.
Mr. Cooper has documented procedures for both preparing accounts during your lifetime and handling claims when an account holder passes away.
Preparing your estate
Beneficiaries and trust funding
How to review 4 account types at Mr. Cooper.
View details →When someone dies
Death claim process
Contact Mr. Cooper's Payoff Department (payoff quotes and payoff funds for an estate or successor) to file a claim. 6-step process, 8 required documents, and contact information for survivors.
View details →Reach Mr. Cooper's Payoff Department (payoff quotes and payoff funds for an estate or successor) at 833-685-2565 for help with any of these procedures.
Frequently asked questions
Only after Mr. Cooper has confirmed you as a successor in interest or as the estate representative. Then a payoff quote can be requested inside the online account (some loans are eligible for an instant quote), by opening a Message Center ticket, through the automated phone system at 833-685-2565, or by mailing a short letter with the loan number, property address, and your current contact information to Mr. Cooper, Attn: Payoff Department, 8950 Cypress Waters Blvd., Coppell, TX 75019. Mr. Cooper discloses a preparation fee of up to $25 for each payoff quote statement it generates, plus up to $25 more for expedited delivery of a quote sent via web. The payoff itself must be made in certified funds — wire transfer, money order, or cashier's check — and Mr. Cooper states it does not accept personal checks, certified personal checks, or cash. Wire instructions, including the account number generated for the loan, come on the payoff quote statement itself. If Mr. Cooper services a second lien on the same home, get a payoff figure for that lien too; both have to be cleared at sale.
Sources
Data sourced from Mr. Cooper primary sources (14 pages reviewed). How we research.
Mr. Cooper Client Services (a Rocket Companies business)
Phone833-685-2565
Mailing Address
Correspondence: Mr. Cooper, Attn: Account Services, 8950 Cypress Waters Blvd., Coppell, TX 75019. Payments: Mr. Cooper, PO Box 650783, Dallas, TX 75265. Overnight payments: Mr. Cooper, Attn: Payment Processing - 650783, 3000 Kellway Drive, Suite 120, Carrollton, TX 75006. Notice of Error / Request for Information (Qualified Written Request): Mr. Cooper, PO Box 619098, Dallas, TX 75261.
Client concerns and escalation
WebsiteLearn more→
Payoff Department (payoff quotes and payoff funds for an estate or successor)
Phone833-685-2565
Mailing Address
Payoff quote requests and payoff funds: Mr. Cooper, Attn: Payoff Department, 8950 Cypress Waters Blvd., Coppell, TX 75019. Mortgage assistance / loss mitigation: Mr. Cooper, Attn: Centralized Mod Department, PO Box 619097, Dallas, TX 75261 (fax 214-488-1993, email modification.assistance@mrcooper.com).
WebsiteLearn more→
Mr. Cooper Research Team — Notification of Deceased Borrower / successor-in-interest documents
Phone833-685-2565
Fax972-459-1611
Mailing Address
Mr. Cooper, PO Box 612488, Dallas, TX 75261
Client concerns and escalation
WebsiteNotify online→
Verified Jul 2026
Estate planning articles
Learn how to protect your Mr. Cooper accounts and other assets with trusts, beneficiary designations, and estate planning documents.
