What to do when a MoneyLion account holder dies
Report the death to MoneyLion's Customer Care at 1-844-224-0087
MoneyLion has changed ownershipAcquired, effective April 2025
Acquired by Gen Digital Inc. (NASDAQ: GEN) on April 17, 2025 for $82.00 per share in cash, a transaction value of approximately $1 billion, plus one contingent value right per share. MoneyLion stock (NYSE: ML) was delisted and investors.moneylion.com now resolves to gendigital.com. The close date is confirmed by Gen's own April 17, 2025 investor release and, independently, by ML Wealth LLC's Form ADV Part 2A dated March 30, 2026, which states that "On April 17, 2025, with the closing of Transaction, Gen Digital became the direct owner of 100% of the equity of MoneyLion." MoneyLion continues to operate under its own brand as a Gen Digital subsidiary: Instacash, Credit Builder Plus, MoneyLion Split, MoneyLion Crypto, Managed and Active Investing, and the deposit account (marketed as MoneyLion Spend, still RoarMoney in the agreement) all remain active, and Gen has begun bundling its own LifeLock identity protection into MoneyLion memberships. No successor institution record — Gen Digital is a parent, not a rebrand.
What happens to MoneyLion accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with MoneyLion's Customer Care (1-844-224-0087) to claim the funds.
Gather the account holder's full name, date of birth, and any known account or policy numbers before contacting MoneyLion.
Death claim process
To file a claim after an account holder's death, here is what MoneyLion requires:
Filing a claim
What happens to each kind of account4
- Account in one name
The MoneyLion Spend (RoarMoney) account may only be owned by one individual, ownership is nontransferable, and it cannot be titled jointly, by an organization, as "Payable on Death," or "In Trust For." A MoneyLion balance has no path around probate.1
A MoneyLion Split Security Deposit Account, a separate Pathward account, may be closed on "your death or legal incapacity." The balance is credited to the MoneyLion Spend account, or returned by check if that account is closed too.2
- Loan
An outstanding Instacash advance or Credit Builder Plus loan is a debt of the estate. Repayments are automated and keep being attempted until MoneyLion is told the accountholder has died.3
The MoneyLion Split line of credit lists "your death" as an event of default.4
- Investment account
Managed and Active Investing balances are advisory assets held in custody at DriveWealth, LLC under ML Wealth LLC. Ask support how the positions will be liquidated or transferred.3
The Credit Builder Plus Credit Reserve Account holds non-marginable securities in the deceased person's name at DriveWealth. While pledged, the advisory agreement cannot be terminated and the funds cannot be withdrawn until the loan is paid in full; the lender may instead direct a liquidation up to the amount owed.3
- Crypto account
Crypto is held in a Zero Hash account, which MoneyLion states is not held at MoneyLion or Pathward. It is a separate claim with Zero Hash LLC.3
Accounts handled elsewhere4
- Pathward, N.A.
Holds the MoneyLion Spend (RoarMoney) deposit balance and the MoneyLion Split Security Deposit Account1
- ML Wealth LLC
Managed and Active Investing and the Credit Builder Plus Credit Reserve Account5
Email: wealthsupport@moneylion.com
- DriveWealth, LLC
Custody of Managed and Active Investing assets and the Credit Reserve Account3
- Zero Hash LLC
MoneyLion crypto balances, a separate claim3
What MoneyLion's agreement and guidance say3
- How proceeds are paid
On closure of the deposit account, the bank verifies the mailing address and issues a refund check.1
ML Wealth says it takes 10 to 14 days after a final Credit Builder Plus payment to release the Credit Reserve Account funds.3
- Debts owed to the institution
The bank may apply deposits, and balances in other accounts held with it, to offset a negative balance, so an unrepaid Instacash advance or Credit Builder Plus loan is netted against what the estate receives.1
- Dormant and unclaimed accounts
The agreement says unclaimed funds may be escheated under state law, so an account left dormant after a death eventually goes to a state unclaimed-property fund.1
Not in MoneyLion's published guidance7
- A procedure for reporting a death
- A claim form
- An email address for claim documents
- A mailing address for claim documents
- How long a claim takes
- A list of required documents
- Return of submitted documents
MoneyLion's Customer Care can be reached by phone at 1-844-224-0087 and email at customercare@moneylion.com for questions throughout the claims process.
Sources
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Data sourced from MoneyLion primary sources (21 pages reviewed). How we research.
MoneyLion death claims support
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