
What to do when a Merrill account holder dies
Report the death to Merrill Life Services at 1-855-450-9015
After an account holder at Merrill dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Merrill Life Services at 1-855-450-9015 with the proper legal authority documents.
Death claim process
To file a claim after an account holder's death, here is what Merrill requires:
Filing a claim
- The deceased person's full legal name, Social Security number and date of birth
- The death certificate
- Fax to 917-778-0797 with your reference number
- Mail to Merrill Document Processing, PO Box 31024, Tampa, FL 33631-3024
- For a secure email link, call Merrill Life Services at 855-450-9015
Required Documents
- Death certificateMerrill always requires a copy. A legible photocopy may be sent; in some cases Merrill may require a certified copy, and the Transition Specialist says if one is required.
- Certified copy of the death certificate, for a transfer on death account, under the Transfer on Death AgreementThe agreement lists it with an Affidavit of Domicile, a tax waiver for states that require one, and any other documents Merrill deems necessary.
- Affidavit of Domicile (0088-0622), notarizedIt asks for any other state the deceased person was domiciled in within three years before death. California and Florida notaries use the jurat printed for their state.
- Affidavit and Agreement for Use with Accounts for Non-U.S. Residents (Form 1402), in place of the Affidavit of Domicile, if the deceased person was not domiciled in the 50 states or DC
- Tax waiver, if applicableMerrill's answer to which states require a tax waiver names New Jersey, Pennsylvania and Rhode Island.
- Letters Testamentary or Letters of Administration, or a small estate affidavit, letters where formal probate is required; the affidavit where it is notMerrill says a small estate affidavit may be used to disperse an account when formal probate isn't required.
- Transfer on Death Letter of Authorization (LOATOD-0524), notarized, from each named TOD beneficiarySection 3 is the acknowledgment for all states except California and Florida; Section 3A is for California notaries and Section 3B, a jurat, for Florida notaries.
- Certified copy of the death certificate of a predeceased TOD beneficiary, if a named TOD beneficiary died before the account owner
- Two letters of authorization: one to swap the SSN, one to remove the deceased holder, for a joint account (JTWROS or tenants in common)
- Distribution documents, for an individual account or an IRA
- Trustee Certification Form, for a trust account, or an IRA whose beneficiary is a trust
- Corporate resolution, for an IRA whose beneficiary is a charity or organization
- Letter of Authorization to transfer or distribute, and new account documents, for a trust account, if applicable
- Merrill Edge Self-Directed Estate CMA Account application, to open an estate accountSigned by all executors or administrators and sent with Letters Testamentary or Letters of Appointment, an Affidavit of Domicile and the death certificate; a tax waiver may be required in some states.
Forms Merrill issues4
- Transfer on Death Letter of Authorization (LOATOD-0524)
Completed by each named TOD beneficiary. Available to download. Must be notarized.1
- Affidavit of Domicile (0088-0622)
Available to download. Must be notarized.2
- Merrill Edge Self-Directed Estate CMA Account Application Booklet and Agreements
Completed by all executors or administrators. Available to download.3
- Trustee Certification Form
Completed by all current trustees. Available to download.4
What happens to each kind of account5
- Payable-on-death account
A transfer on death account must be closed: Merrill cannot remove or add a name or liquidate assets inside it. Fractional or odd shares are liquidated and the proceeds divided equally, and nothing is distributed until a letter of authorization for each beneficiary is on file.1
The agreement provides for no contingent or successor beneficiaries. If the owner checked neither box, or named one beneficiary, a share left to a beneficiary who died first passes to the owner's estate.5
Limited partnerships not held in street name, mutual fund shares held at the fund, commodities and restricted or Rule 144 stock do not pass under the agreement and may have to be probated.5
- Joint account with survivorship
To remove a deceased joint owner, Merrill usually requires a death certificate, an Affidavit of Domicile and a letter of authorization. If the two owners were not married, the surviving owner may be required to open a new account to retain the assets.6
Unless the account holders agreed otherwise in writing to Merrill, a joint account with right of survivorship vests a deceased holder's interest in the surviving holders.3
- Joint account without survivorship
A joint account without right of survivorship, such as tenants in common, entitles the deceased holder's estate and the surviving holders to equal shares, unless they agreed otherwise in writing to Merrill.3
- IRA
Merrill's policy is that the deceased person's retirement account be depleted by the end of the year following the death. A spousal rollover requires a legally married spouse; a domestic partner or civil union partner does not qualify.6
With no designated beneficiary, the IRA typically defaults to the surviving spouse and, if there is none, to the account owner's estate.6
- Trust account
If a trustee dies, a new Trustee Certification Form must be provided unless the trustees initialed section 7, and supporting documentation such as a death certificate is required to remove a trustee's name from the account.4
State requirements Merrill statesNew Jersey, Pennsylvania, Rhode Island
- New Jersey
Merrill requires a waiver for every type of account in the deceased person's name: sole, joint, tenancy-in-common, TOD, and IRA or other retirement accounts.6
Where an account passes to Class A transferees, Form L-8 may generally be used and is filed directly with the brokerage firm. An L-8 may not be used where the beneficiary is a trust, even if all the trust's beneficiaries are Class A.6
- Pennsylvania
A tax waiver is required when assets are transferred to TOD beneficiaries, but not when the named TOD beneficiary is the surviving spouse.6
- Rhode Island
If the deceased resident held securities issued by corporations incorporated in Rhode Island, a waiver is required for every type of account. It is not needed to transfer to a surviving JTWROS tenant when the account value is less than $1,000.6
Accounts handled elsewhere2
- Bank of America Estate Servicing Operations
The deceased person's Bank of America accounts7
Phone: 1-888-689-4466
Fax: 1-866-694-9046
Hours: Monday-Friday 9:00 AM-8:00 PM ET
Mailing address: Bank of America, Estate Servicing Operations, PO Box 31655, Tampa, FL 33631-1655
- Bank of America Private Bank
Bank of America Private Bank accounts7
Phone: 1-800-878-7878
Hours: Monday-Friday 8:00 AM-8:00 PM ET
What Merrill provides to the estate1
- Tax forms
For a transfer on death account, sales after the death are reported under the deceased person's Social Security number, and Merrill's final tax reporting statement for the deceased person does not provide a step-up in basis for the assets sold.5
A purchase or sale in a trust account using a deceased person's Social Security number is reported to the IRS under that number, and the year-end tax reporting statement does not provide a step-up in basis for the assets sold.4
What Merrill's agreement and guidance say7
- Telling the institution
On the death of a joint account holder, the surviving holders must immediately give Merrill written notice, and Merrill may require documents or restrict the account as it deems necessary.3
- Debts owed to the institution
Obligations owed to Merrill or its affiliates and secured by a transfer on death account are repaid in full before any assets transfer to the beneficiaries. A secured lender on a Loan Management Account can demand full repayment and instruct Merrill to liquidate account assets.5
On a margin account, the account holder's death lets Merrill sell securities and other property in the holder's accounts, cancel open orders and close outstanding contracts, without further demand or notice.3
- Disputes between claimants
If claimants dispute a transfer on death account, or Merrill has instructions from fewer than all named beneficiaries, Merrill may restrict the account, require the parties to adjudicate their rights, or file an interpleader at the beneficiaries' expense.5
- Which state governs the account
The Transfer on Death Agreement is governed by New Jersey law, including for Indiana residents.5
- Powers of attorney
A power of attorney is no longer valid on the death of the person. The agent no longer has access to the deceased person's assets or online access to the accounts.6
- Who can get account information
Merrill releases account-specific information once valid authority is established through additional documents; authority includes a joint holder, an IRA or TOD beneficiary, an executor or administrator, a trustee, a custodian or a participant.6
- What it says about taxes
Merrill updates cost basis at the account holder's request once the holdings have fully transferred under the new Social Security or tax identification number.6
Not in Merrill's published guidance1
- How long a claim takes
Sources7
- 1.Transfer on Death Letter of Authorization, LOATOD-0524, 05/2024
- 2.Affidavit of Domicile, 0088-0622
- 3.Merrill Edge Self-Directed Estate Cash Management Account (CMA Account) Account Application Booklet and Agreements, Application 471905PM-0226; CMA Agreement Code 470819PM-0626
- 4.Trustee Certification Form, 9914CSPT-08/2025
- 5.Transfer on Death Agreement (Retail Accounts), TFRONDTH-EDGE-0725, 07/2025
- 6.Merrill Life Services: Navigating the Loss of a Loved One
- 7.How to Claim or Close a Bank of America Account for the Deceased
Merrill Life Services can be reached by phone at 1-855-450-9015, email at Secure email link to return documents, sent on request by calling 1-855-450-9015, and fax at 1-917-778-0797 for questions throughout the claims process.
Sources
Data sourced from Merrill primary sources (15 pages reviewed). How we research.
Merrill death claims support
Merrill Life Services
Phone
Merrill accounts, per Bank of America Estate Services
Bank of America Estate Servicing, bank accounts
Merrill Advisory Center, to open a receiving account
Inherited Retirement Account applications
Fax
Hours
Mailing address
Website
Estate planning articles
Learn how to protect your Merrill accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Is this your situation?
Get a complete guide for your specific circumstances.
Forms for Settling an Estate
Free forms for settling an estate: the probate petition, small estate affidavit, notice to creditors, inventory, and closing forms.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.
Renunciation of Executor
Decline an appointment as executor named in a will — the writing filed with the court before anyone is appointed.
Affidavit of Heirship
Prepare the sworn statement of a deceased person's family history and heirs for recording in the county land records, with your state's recording instructions.
Small Estate Affidavit
Collect a small estate's property without probate — the sworn affidavit presented to banks and other holders, with a presentation letter for each.
Tools for Settling an Estate
Free tools for settling an estate: whether probate is needed, executor and trustee pay, creditor deadlines, and inheritance taxes.
How Many Death Certificates Do I Need?
Calculate how many certified death certificates you need and see ordering info for your state.
Do I Need Probate?
Find out if an estate needs probate or qualifies for simplified procedures.
Do I Have to File Tax Returns for Someone Who Died?
Find out which tax returns need to be filed after someone dies and whether tax clearance is required.
How Do I Settle an Estate?
Personalized plan for settling an estate after someone passes away.
What Do I Do When Someone Dies?
A step-by-step checklist for the days, weeks, and months after a death, with state rules noted where they apply.
How Much Are Estate & Inheritance Taxes?
Calculate federal estate tax, state estate tax, and inheritance tax for an estate.







