
What to do when a Mariner account holder dies
Report the death to Mariner at 1-800-384-1756
After an account holder at Mariner dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Mariner at 1-913-904-5700 with the proper legal authority documents.
Death claim process
To file a claim after an account holder's death, here is what Mariner requires:
Filing a claim
- The custodian is Charles Schwab, Fidelity (National Financial Services LLC) or Pershing. The claim is filed there, on that firm's paperwork
- The registration is individual, joint, TOD, or in the name of a trust
- Allegiant Private Advisors (Sarasota FL), Atlantic Wealth Partners (Jupiter FL), Atlas Financial (Sarasota FL), Cassady Schiller Wealth Management (Cincinnati OH), Corbenic Partners (Bethlehem PA)
- Defined Financial Planning (San Rafael CA), First National Advisors (Rockland MA), Forte Capital (Rochester NY), Hayes Financial (San Jose CA), Heber Fuger Wendin (Bloomfield Hills MI)
- Hopkins & Associates (Wilmington DE), Jenkins Wealth (Englewood CO), Martin Financial Group (New Albany), McGervey Wealth Management (Canton OH), Newport Advisory (Newport Beach CA)
- Ocean Heights Advisors (Newport Beach CA), The Pinnacle Group (West Chester OH), Ultra Financial Partners (Scottsdale AZ), and Wealth Health, LLC (Roseland NY)
- Mariner Wealth (CRD 140195)
- Mariner Wealth Advisors - IC (CRD 289886)
- Mariner Platform Solutions / Mariner Independent (CRD 305418)
- Mariner Institutional, formerly AndCo (CRD 111964)
- Mariner Managed Account Solutions, LLC (CRD 151664)
What happens to each kind of account7
- Investment account
Mariner does not hold client assets: the accounts sit with qualified custodians, Charles Schwab, Fidelity (National Financial Services LLC) and Pershing. The death claim is the custodian's process, on its forms; the advisor identifies the accounts, produces date-of-death values and walks the claim packet through.1, 2, 3
On a taxable account with a TOD registration, the custodian re-registers the account to the TOD beneficiary, outside probate.4
- Joint account with survivorship
The custodian re-registers a joint account with survivorship to the survivor, outside probate.4
- Account in one name
An individually owned account with no TOD registration and no trust is a probate asset, released on Letters. It waits on the probate court to issue Letters.4
- IRA
The beneficiary named on the custodian's form takes the IRA, through an inherited IRA opened at that custodian.4
- Trust account
A trust-titled account, or an account where Mariner Trust Company serves as trustee or co-trustee, is administered by Mariner Trust Company under the trust's terms. No probate court is involved and no court appointment is needed before anyone has authority to act.4
- Life insurance policy
A policy placed through Mariner Insurance Resources is claimed from the issuing carrier, not from Mariner, on the carrier's claim form.4
Accounts handled elsewhere4
- Charles Schwab & Co., Inc.
Custody of Mariner client accounts held there; the claim is filed on its forms1, 2, 3
- Fidelity (National Financial Services LLC)
Custody of Mariner client accounts held there; the claim is filed on its forms1, 2, 3
- Mariner Trust Company, LLC
Accounts where it serves as trustee or co-trustee, administered under the trust4
What Mariner provides to the estate1
- Date-of-death balance letter
The advisor supplies the custodian's date-of-death valuation of the accounts.4
What Mariner's agreement and guidance say3
- How proceeds are paid
Mariner may instruct a custodian to send a check to the client's name and address of record, but "all third-party distributions from your custodial account(s) must be signed by you." It has no authority to direct a distribution to a third party, so it cannot move the money to a beneficiary or an estate account.2
- Fees
The advisory Agreement does not end at death: it runs until either party terminates it, and Mariner's fee is prorated through the termination date. Clients on the current standard fee schedule are generally subject to a non-refundable minimum quarterly fee of $1,875, which an idle estate account continues to incur.4
- Accounts from a merged institution
Mariner has grown by acquiring advisory firms, so a decedent's statements may still carry an acquired firm's name. It is the same firm, and 800-384-1756 reaches it.3
Not in Mariner's published guidance4
- A procedure for reporting a death
- A claim form
- How long a claim takes
- A list of required documents
Sources4
- 1.Form ADV Part 1, filed 8/5/2026
- 2.Form ADV Part 2A brochure, dated July 17, 2026
- 3.Client Login
- 4.Contact Us
Mariner can be reached by phone at 1-800-384-1756 and fax at 1-913-904-5701 for questions throughout the claims process.
Sources
Data sourced from Mariner primary sources (15 pages reviewed). How we research.
Mariner death claims support
Phone
Toll-free
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Hours
Mailing address
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