Skip to main content
SimplyTrust
SimplyTrust
Create a TrustSettle an EstateForms & ToolsFreeResources
SimplyTrust Logo

Every family deserves a plan. We'll help.

Get startedApp StoreGoogle Play

Forms

  • EIN Application
  • Petition for Probate and Letters
  • Notice to Creditors
  • Small Estate Affidavit
  • Letter of Instruction
  • Digital Assets Recovery Letter

Tools

  • Do I Need Probate
  • Probate Calculator
  • Settle an Estate
  • Settle a Trust
  • Executor Fee Calculator
  • Trustee Compensation

Compare

  • Compare Services
  • vs LegalZoom
  • vs Trust & Will
  • vs Rocket Lawyer
  • vs Quicken WillMaker

Learn

  • Revocable Living Trusts
  • Last Will and Testaments
  • Articles
  • State Guides
  • Estate Law
  • Life Events

Directories

  • Law Firms
  • Financial Assets
  • Digital Assets
  • Government Agencies

Company

  • About
  • Careers
  • Contact
  • Create a Trust

SimplyTrust is not a law firm and does not provide legal advice, legal counsel, or attorney review. Information on this platform is for general informational purposes only. Use of SimplyTrust does not create an attorney-client relationship. You are solely responsible for all documents you create. For advice tailored to your circumstances, consult a licensed attorney in your state.

© 2026 SimplyTrust Software Inc. All rights reserved.

Privacy Policy·Terms of Service·Security··AI Access

All content, data, and calculations are proprietary. Automated scraping, systematic downloading, or data extraction is prohibited under our Terms of Service. Product visuals are simulated for illustrative purposes and may differ from actual experience. Logos provided by Logo.dev.

OverviewPreparing your estateWhen someone dies
OverviewPreparing your estateWhen someone dies
Home→Financial Institutions→M1→When someone dies

What to do when a M1 account holder dies

Contact M1 — 7-step process, 4 required documents, and account transfer typically 2-5 weeks after m1 receives the required documentation; inherited ira applications get an m1 email follow-up within 2-3 business days

M1

Subsidiary of M1 Holdings, Inc.

m1.com→
M1 logo

Client Success

Phone(312) 600-2883
Emailhelp@m1.com
Mailing Address

M1 Finance LLC, 200 N LaSalle St., Suite 810, Chicago, IL 60601

Login Assistance Email
login-help@m1.com
Securities Lending Email
seclendingchoices@m1.com
WebsiteLearn more→

Client Success

Phone(312) 600-2883
Emailhelp@m1.com
Mailing Address

M1 Finance LLC, 200 N LaSalle St., Suite 810, Chicago, IL 60601

Login Assistance Email
login-help@m1.com
Securities Lending Email
seclendingchoices@m1.com
WebsiteLearn more→

Client Success (no dedicated bereavement or estate-claims team; in-app Messenger is the primary intake)

Phone(312) 600-2883
Emailhelp@m1.com
WebsiteNotify online→
Verified Jul 2026

After a M1 account holder dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact M1's Client Success (no dedicated bereavement or estate-claims team; in-app Messenger is the primary intake) at (312) 600-2883 with the proper legal authority documents.

M1 provides an online portal for initiating death claims, which can simplify the initial notification and document submission process. Claims can also be started by phone.

Death claim process

Here is the step-by-step death claim process at M1:

Filing a claim

1
Notify M1 Client Success through the in-app Messenger (M1 states you do not need to have all the documents in hand before contacting them) — see https://help.m1.com/en/articles/9331932-managing-an-m1-account-after-a-loved-one-passes-away
2
Give M1 the email address associated with the deceased's M1 account — that is how M1 locates the account
3
Upload a certified copy of the death certificate, plus court-issued documents showing authority over the estate (Letters of Administration, Letters Testamentary, or a Court Letter of Appointment). M1 states most accounts need nothing beyond these two and will contact you directly if more is required
4
The documents M1 actually needs depend on how the account was held:
  • TOD beneficiary named: the death certificate alone transfers the account into your name — no court letters
  • Joint brokerage account: ownership passes to the surviving owner with no additional steps; M1 may ask to refresh documentation
  • No TOD and no joint owner: the estate representative must supply the court-issued appointment documents
  • IRA beneficiary: open an M1 Inherited IRA using the Beneficiary Traditional IRA form (https://arsl.at/GOR4NaMl) or Beneficiary Roth IRA form (https://arsl.at/Gv21ZZbG), and upload your government-issued photo ID
  • Crypto account (offered by Bakkt): no TOD or beneficiary designation exists, so it is claimed by the estate representative
5
Settle any margin balance: M1 states an outstanding margin loan must be repaid on receipt of the death certificate, and because margin balances cannot be transferred, M1 automatically sells the most overweight Slices in the account to cover it
6
Ask Client Success for the deceased's tax documents when it is time to file — M1 retrieves them for the account on request
7
Expect the account transfer to take 2-5 weeks once M1 has all required documentation

Required Documents

  • Official certified copy of the death certificate
  • Court-issued documents showing authority over the estate — Letters of Administration, Letters Testamentary, or a Court Letter of Appointment (not required when a TOD beneficiary is named or a joint owner survives)
  • Government-issued photo ID for the claimant (driver's license, state ID, or passport)
  • Beneficiary Traditional IRA form (https://arsl.at/GOR4NaMl) or Beneficiary Roth IRA form (https://arsl.at/Gv21ZZbG), for an inherited IRA

Claims Contact

Online Portal →

What to know at this institution

M1 is online-only: there is no branch, no claims mailing address, no claim form of its own, and no dedicated bereavement phone line. Every death claim is opened through the in-app Messenger (M1's stated fastest channel) or by emailing help@m1.com, with documents uploaded securely; general Client Success can be reached at 312-600-2883, Monday-Friday 9:00am-4:00pm ET on market days. Two M1-specific mechanics drive the outcome: (1) a named TOD beneficiary needs only the death certificate, while any account without a TOD or surviving joint owner requires court-issued appointment documents; and (2) a margin loan on the account must be repaid as soon as M1 receives the death certificate — M1 sells the most overweight Slices automatically to cover it, so the estate may absorb liquidation of positions it would have preferred to keep. Crypto accounts (offered by Bakkt) and Custodial accounts carry no beneficiary designation at all.

Download instructions for the whole estate→

Expected timelines at M1: Account transfer typically 2-5 weeks after M1 receives the required documentation; Inherited IRA applications get an M1 email follow-up within 2-3 business days. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.

M1 requires Official certified copy of the death certificate, Court-issued documents showing authority over the estate — Letters of Administration, Letters Testamentary, or a Court Letter of Appointment (not required when a TOD beneficiary is named or a joint owner survives), Government-issued photo ID for the claimant (driver's license, state ID, or passport), and Beneficiary Traditional IRA form (https://arsl.at/GOR4NaMl) or Beneficiary Roth IRA form (https://arsl.at/Gv21ZZbG), for an inherited IRA to process a death claim. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.


Frequently asked questions

M1 runs its entire death-claim process through the in-app Messenger. There is no claims mailing address, no claim form of M1's own, and no dedicated bereavement number, so a mailed letter of instruction has nowhere to go. Log in and click "Help" (web) or tap "Client Support" (mobile) to reach Client Success, or email help@m1.com; for urgent requests, call 312-600-2883, Monday-Friday 9:00am-4:00pm ET on market days. M1 states you do not need every document in hand before making contact — give them the email address on the deceased's M1 account so they can locate it, then upload the certified death certificate and any court-issued authority documents through the Messenger. Transfers typically complete in 2-5 weeks.

M1 states that an outstanding margin loan must be repaid as soon as it receives the death certificate. Margin balances cannot be transferred to a beneficiary or to the estate, so M1 automatically sells the most overweight Slices in the deceased's Pie to cover the balance. Beneficiaries and executors inherit whatever remains after that liquidation, which means a margin-financed M1 portfolio can be partly sold at whatever the market is doing that week, with the resulting gains or losses landing in the estate. If preserving specific positions matters, the margin balance is the thing to resolve during the account holder's lifetime.

Three do: Crypto accounts (offered by Bakkt, with the assets in a Bakkt-powered custodial wallet — M1 discloses that neither M1 Finance LLC nor M1 Digital LLC is involved in the execution or custody of crypto), Trust accounts, and Custodial (UTMA) accounts. Crypto assets therefore pass through the deceased owner's estate and are released only to a representative holding Letters Testamentary, Letters of Administration, or a Court Letter of Appointment; they are not FDIC or SIPC insured. A Trust account is governed by the trust agreement, not by any M1 designation. UTMA assets already belong irrevocably to the minor, so a custodian's death calls for a successor custodian under that state's UTMA statute rather than an estate claim. Louisiana residents have no TOD or POD option on any M1 account, which leaves the trust or the succession as the planning route there.

M1's Client Success (no dedicated bereavement or estate-claims team; in-app Messenger is the primary intake) can be reached by phone at (312) 600-2883 and email at help@m1.com for questions throughout the claims process.

Multiple M1 investment accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Client Success (no dedicated bereavement or estate-claims team; in-app Messenger is the primary intake) to confirm what applies.

SimplyTrustSimplyTrust Editorial·Updated July 12, 2026

Sources

  • help.m1.com
  • m1.com
  • arsl.at

Data sourced from M1 primary sources (16 pages reviewed). How we research.

M1

Subsidiary of M1 Holdings, Inc.

m1.com→
M1 logo

Client Success

Phone(312) 600-2883
Emailhelp@m1.com
Mailing Address

M1 Finance LLC, 200 N LaSalle St., Suite 810, Chicago, IL 60601

Login Assistance Email
login-help@m1.com
Securities Lending Email
seclendingchoices@m1.com
WebsiteLearn more→

Client Success

Phone(312) 600-2883
Emailhelp@m1.com
Mailing Address

M1 Finance LLC, 200 N LaSalle St., Suite 810, Chicago, IL 60601

Login Assistance Email
login-help@m1.com
Securities Lending Email
seclendingchoices@m1.com
WebsiteLearn more→

Client Success (no dedicated bereavement or estate-claims team; in-app Messenger is the primary intake)

Phone(312) 600-2883
Emailhelp@m1.com
WebsiteNotify online→
Verified Jul 2026

Estate planning articles

Learn how to protect your M1 accounts and other assets with trusts, beneficiary designations, and estate planning documents.

Your kids shouldn't have to do this.

Court filings, creditor windows, frozen accounts — a revocable living trust skips them all.

Get startedApp StoreGoogle Play
SimplyTrust app shown on a phone

Estate planning articles

Learn how to protect your M1 accounts and other assets with trusts, beneficiary designations, and estate planning documents.

Reimbursable Trustee Expenses: A Clear Overview

Reimbursable Trustee Expenses: A Clear Overview

Which trustee expenses does a trust reimburse?
Estate Settlement
SimplyTrustSimplyTrust EditorialJuly 13, 2026
Refundable Executor Expenses: What Estates Cover

Refundable Executor Expenses: What Estates Cover

Learn which out-of-pocket costs executors recover from estates.
Estate Settlement
SimplyTrustSimplyTrust EditorialJuly 13, 2026
Dave Ramsey on Trusts: What We Agree and Disagree On

Dave Ramsey on Trusts: What We Agree and Disagree On

Dave Ramsey on trusts: any estate plan at all is a good thing. We agree about that. There's one thing we don't agree with him about on trusts, though.
Trusts
SimplyTrustSimplyTrust EditorialJuly 6, 2026
Jean Chatzky on Estate Planning: It’s a Gift

Jean Chatzky on Estate Planning: It’s a Gift

On estate planning, Jean Chatzky's most important reframe may be the simplest one. She says estate planning isn’t about your passing, it’s about your love for family.
Estate Planning
SimplyTrustSimplyTrust EditorialJuly 6, 2026
Robert Kiyosaki on Trusts: A Structural Necessity

Robert Kiyosaki on Trusts: A Structural Necessity

According to Robert Kiyosaki, trusts are a necessity for everyone, not only the wealthy.
Trusts
SimplyTrustSimplyTrust EditorialJune 30, 2026
Ramit Sethi on Estate Planning: Start With a Living Trust

Ramit Sethi on Estate Planning: Start With a Living Trust

Ramit Sethi on estate planning: start with a living trust and have regular conversations with your heirs about how to manage finances when the trust becomes active.
Trusts
SimplyTrustSimplyTrust EditorialJune 30, 2026

Is this your situation?

Get a complete guide for your specific circumstances.

Named as Executor

Named as Executor

What an executor actually does: getting appointed, notifying creditors, paying debts and taxes, and where personal liability starts.

Learn more