What to do when a Logix account holder dies
Contact Logix's Logix Financial Services (Estate Planning & Trust Services, offered through LPL Financial) — 9-step process, 7 required documents, and pod, totten trust, and joint accounts processed upon verification of documentation; estate accounts requiring probate vary by court timelines. small estate affidavit collection under cal. prob. code 13100 requires at least 40 days to have passed since the date of death.
Member Service Center
Logix Federal Credit Union, P.O. Box 4130, Castaic, CA 91310-4130
Logix Financial Services (Estate Planning & Trust Services, offered through LPL Financial)
Logix Federal Credit Union, P.O. Box 4130, Castaic, CA 91310-4130
Member Service Center (Death Claims)
Logix Federal Credit Union, P.O. Box 4130, Castaic, CA 91310-4130 (overnight: 27918 Franklin Parkway, Valencia, CA 91355)
After a member of Logix dies, the Member Service Center (Death Claims) manages the transfer of accounts. POD-designated and trust-owned accounts pass directly to beneficiaries. Accounts held solely in the member's name may require probate court documents—Letters Testamentary or Letters of Administration—before funds can be released.
Death claims at Logix can be started through an online portal, which streamlines the initial notification and document upload. Phone and mail options are also available.
Death claim process
The death claim process at Logix works as follows:
Filing a claim
- POD / Totten Trust accounts: named beneficiaries provide government-issued ID and the death certificate; upon death of all trustee Account Holders, Logix distributes the funds equally to the designated beneficiaries (equal shares only — the agreement provides no unequal-percentage mechanism)
- Joint accounts with right of survivorship: the surviving joint owner retains access, but under the "Transferability" clause a transfer by operation of law is not binding on Logix until it receives sufficient documentation and the survivor executes an updated New Account Application
- Certificates: the Certificate early withdrawal penalty is expressly waived when the withdrawal is made following the death of the Certificate Account owner, so an heir does not forfeit dividends to break an unmatured certificate
- UTMA and Coogan accounts: the funds are the minor's property and do not pass through the deceased custodian's or trustee-parent's estate; on a custodian's death Logix takes instructions from the named successor custodian, who must be a Logix member
- Non-POD individual accounts: funds pass to the decedent's estate; the executor or administrator provides Letters Testamentary or Letters of Administration from probate court
- Written Trust accounts: upon death of all trustee Account Holders, the successor trustee must execute a New Account Application and a Certification of Trust Affidavit identifying the new trustee before Logix relies on the successor trustee's instructions
- Small estates: if the estate qualifies under California Probate Code 13100-13101, a successor may present a California Small Estate Affidavit (Affidavit for Collection of Personal Property) instead of probate letters
Required Documents
- Certified death certificate (10-12 copies recommended for working with multiple institutions)
- Government-issued photo ID for beneficiary, executor, or successor trustee
- Letters Testamentary or Letters of Administration (if no POD and not a joint or trust account)
- Small Estate Affidavit (if estate qualifies under state law)
- Trust documents, Certification of Trust Affidavit, and successor trustee ID (if trust is beneficiary or account holder)
- California Small Estate Affidavit under Cal. Prob. Code 13100 (if the estate qualifies)
- Proof of relationship to deceased (may be required)
What to know at this institution
Logix's Membership and Accounts Agreement "Death of Account Holder" clause provides that, upon certification of a member's death, no deposits are accepted and no checks are paid, and the account is not released until Logix has satisfactory documentation to determine the proper distribution and a reasonable opportunity to act; loans may become due and payable. There is no grace period for honoring the decedent's outstanding checks once the death is certified. Logix holds a statutory lien and right of setoff on Savings, Money Market, Checking, and Certificate accounts (excluding IRAs) for any outstanding obligation of the deceased, and it can enforce that lien without a court judgment and without further notice. The "Power of Attorney" clause protects Logix for transactions an agent makes after the principal's death unless Logix has received WRITTEN notice of the death and has had time to act, so revoke agent access in writing at the same time you report the death. For a Written Trust account, Logix relies on the successor trustee only after the successor executes a New Account Application and a Certification of Trust Affidavit; Logix expressly will not serve as trustee or successor trustee under any circumstances. For a Totten Trust (POD) account, upon the death of all trustee Account Holders, Logix distributes funds equally to the designated beneficiaries. Certificate early withdrawal penalties are waived when the withdrawal follows the death of the Certificate Account owner. California raised the small-estate affidavit threshold to $208,850 for deaths on or after April 1, 2025 (AB 2016, Cal. Prob. Code 13100-13101), and the affidavit cannot be presented until at least 40 days after the date of death. For investment accounts held through Logix Financial Services, also contact Financial Consultants at 800-553-3707 (Mon-Fri 8:00 AM-6:00 PM PT). Send claim documents by standard mail to P.O. Box 4130, Castaic, CA 91310-4130, or by overnight delivery to 27918 Franklin Parkway, Valencia, CA 91355. Logix publishes no general-purpose fax line for claims; the (800) 713-0258 fax on its contact page is the Insurance Loss Payee fax.
Prepare your letter of instruction to Logix
Logix accepts a claimant-drafted letter of instruction. We draft it for you — addressed to Logix's verified claims department, with the documents it requires enclosed.
Build your letter of instructionProcessing timelines at Logix: POD, Totten Trust, and joint accounts processed upon verification of documentation; estate accounts requiring probate vary by court timelines. Small Estate Affidavit collection under Cal. Prob. Code 13100 requires at least 40 days to have passed since the date of death. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.
Logix requires several documents to process a claim, including Certified death certificate (10-12 copies recommended for working with multiple institutions), Government-issued photo ID for beneficiary, executor, or successor trustee, and Letters Testamentary or Letters of Administration (if no POD and not a joint or trust account), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
Yes. Under Logix's Membership and Accounts Agreement, an Individual Account with one or more designated beneficiaries is automatically classified as a "Totten Trust Account," and your statement will show you as "trustee" under the additional names on the account. A Totten Trust Account cannot be opened at Logix without a beneficiary named on the application, and the beneficiary has no rights in the account while you are alive. One consequence matters for planning: on the death of all Account Holders named as trustee, the agreement says Logix distributes the funds EQUALLY among the beneficiaries. There is no mechanism for unequal percentage shares, so if you want a 70/30 split, use a revocable trust as the account owner instead of a multi-beneficiary POD designation.
Under Logix's Membership and Accounts Agreement "Death of Account Holder" clause, once Logix certifies a member's death it stops accepting deposits and stops paying checks on the account, and it will not release the funds until it receives a certified copy of the death certificate and has satisfactory documentation to determine the proper distribution, with a reasonable opportunity to act. Loans of the deceased may become due and payable, and Logix may apply its statutory lien or right of setoff against Savings, Money Market, Checking, and Certificate balances (IRAs excluded) to satisfy outstanding obligations. How the remaining funds pass depends on titling: POD/Totten Trust beneficiaries and surviving joint owners can claim directly, while an individual account without survivorship or a POD payee passes to the estate. Notify Logix at 800-328-5328.
No. Logix's Membership and Accounts Agreement lists "the withdrawal is made following the death of the Certificate Account owner" among the exceptions to the Certificate early withdrawal penalty, so a beneficiary, surviving joint owner, successor trustee, or estate representative can close an unmatured certificate without forfeiting dividends. Present the certified death certificate, your government-issued ID, and (for a trust) a copy of the trust or a Certification of Trust Affidavit at a branch or by mail to P.O. Box 4130, Castaic, CA 91310-4130. Note the separate rule for a living owner: Logix also waives the penalty when the withdrawn funds are transferred to a Logix Financial Services brokerage account.
Logix's Member Service Center (Death Claims) can be reached by phone at 1-800-328-5328 for questions throughout the claims process.
When the deceased had multiple Logix accounts, some may need separate claims while others can be handled together. The Member Service Center (Death Claims) can clarify what's needed for each account type.
Sources
Data sourced from Logix primary sources (21 pages reviewed). How we research.
Member Service Center
Logix Federal Credit Union, P.O. Box 4130, Castaic, CA 91310-4130
Logix Financial Services (Estate Planning & Trust Services, offered through LPL Financial)
Logix Federal Credit Union, P.O. Box 4130, Castaic, CA 91310-4130
Member Service Center (Death Claims)
Logix Federal Credit Union, P.O. Box 4130, Castaic, CA 91310-4130 (overnight: 27918 Franklin Parkway, Valencia, CA 91355)
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