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What to do when a Logix account holder dies

Report the death to Logix's Member Service Center at 1-800-328-5328

After a member of Logix dies, the Member Service Center manages the transfer of accounts. POD-designated and trust-owned accounts pass directly to beneficiaries. Accounts held solely in the member's name may require probate court documents—Letters Testamentary or Letters of Administration—before funds can be released.

Death claim process

The death claim process at Logix works as follows:

Filing a claim

1
Report the death by calling the Logix Member Service Center at 800-328-5328.
2
Deliver a certified copy of the death certificate to a Logix branch, or mail it to Logix, P.O. Box 4130, Castaic, CA 91310-4130 (overnight: 27918 Franklin Parkway, Valencia, CA 91355), with your photo ID and the documents for your account type.
3
For investment or insurance accounts held through Logix Financial Services, call Financial Consultants separately at 800-553-3707. Those accounts sit with LPL Financial or the issuing carrier, not with the credit union.

Required Documents

  • Certified copy of the death certificateLogix states it "will not release any funds until we receive a certified copy of a death certificate verifying the death of the member."
  • Government-issued photo ID, for the beneficiary, surviving joint owner, executor, or successor trustee
  • Letters Testamentary or Letters of Administration, where the account passes to the estate
  • California small estate affidavit, instead of probate letters, where the estate qualifies as a California small estate
  • Certification of Trust Affidavit and a New Account Application, for a Written Trust accountBoth are executed by the successor trustee.
  • Updated New Account Application executed by the surviving joint owner, for a transfer by operation of law under the "Transferability" clause
  • Completed and signed IRA form, for any withdrawal from an IRA or Education IRA CertificateThe form is obtained from a branch or by calling 800-328-5328.
  • Written notice revoking any power of attorney on the accountThe agreement says a revocation is not effective until Logix receives written notification.

Forms Logix issues1

IRA form

Sent by the institution on request.1

What happens to each kind of account9

Account in one name

Funds in an individual account with no beneficiary and no survivor pass to the deceased member's estate, and the executor or administrator provides Letters Testamentary or Letters of Administration.1

Joint account with survivorship

The surviving joint owner keeps access. Under the "Transferability" clause, a transfer by operation of law is not binding on Logix until it has received sufficient documentation and an updated New Account Application has been executed.2

Payable-on-death account

On the death of all account holders named as trustee of a Totten Trust (payable-on-death) account, Logix distributes the funds equally to the designated beneficiaries; unequal percentage shares are not available. Each named beneficiary presents government-issued ID and the death certificate.1

Trust account

On the death of all account holders named as trustee of a Written Trust account, the successor trustee executes a New Account Application and a Certification of Trust Affidavit identifying the new trustees before Logix relies on that trustee's instructions. Logix will not act as trustee or successor trustee.1

Certificate of deposit

The early withdrawal penalty is waived when "the withdrawal is made following the death of the Certificate Account owner," so an unmatured certificate can be closed without losing dividends.1

IRA

Any withdrawal from an IRA or Education IRA requires a completed, signed IRA form. A required minimum distribution from an IRA Certificate is also exempt from the early withdrawal penalty.1

Custodial account (UTMA/UGMA)

Funds in a UTMA or Coogan account are the minor's property and do not pass through the deceased custodian's or trustee-parent's estate. On a custodian's death Logix takes instructions from the named successor custodian, who must be a Logix member.1

Fiduciary account

Funds in a Representative Payee account belong to the benefit-payment beneficiary, not to the payee. On a payee's death the Social Security Administration or the Department of Veterans Affairs appoints a replacement before the account changes hands.1

Loan

Under the "Death of Account Holder" clause, loans of the deceased member may become due and payable.2

State law on paying a balance without lettersMaine, Massachusetts

Maine

9-B M.R.S. § 427(8)(A)

Maine law permits a credit union to pay from a deceased member's balance on proof the institution accepts, without letters testamentary or letters of administration.9-B M.R.S. § 427(8)(A)Verified Oct 3, 2026View source

Limit: $1,000 per account

Paid to: the surviving spouse; next of kin; funeral director or other preferred creditor or creditors who may appear to be entitled to the deposit or account

The section permits the payment. It does not require the credit union to make it. The section sets further conditions.

Massachusetts

Mass. Gen. Laws ch. 167D, § 12

Massachusetts law permits a credit union to pay from a deceased member's balance on proof the institution accepts, without letters testamentary or letters of administration.Mass. Gen. Laws ch. 167D, § 12Verified Oct 3, 2026View source

Limit: $10,000 held at the institution

When: after the expiration of 30 days from the death of such depositor

Paid to: the surviving spouse of said deceased depositor; if there be no surviving spouse, the next of kin of such deceased (in that order)

The section permits the payment. It does not require the credit union to make it. The section sets further conditions.

Accounts handled elsewhere2

Logix Financial Services Financial Consultants

Investment and insurance accounts held through Logix Financial Services, with LPL Financial or the issuing carrier1

Phone: 1-800-553-3707

Hours: Monday-Friday 8:00 AM-6:00 PM PT

Logix vehicle loan payoffs

Vehicle loan payoffs and lienholder questions1

Mailing address: P.O. Box 4070, Castaic, CA 91310 (ELT # HAD)

What Logix's agreement and guidance say5

Telling the institution

Each account holder agrees to notify Logix immediately upon the death of any other account holder.2

What it does when notified

Under the "Death of Account Holder" clause, once the death is certified no further deposits are accepted, and the account is not released until Logix has satisfactory documentation to determine the proper distribution and "a reasonable opportunity to act on such information."2

Payments after the death

Once the death is certified, no checks are paid on the account, and there is no grace period for the deceased member's outstanding checks.2

Debts owed to the institution

Logix holds a statutory lien and right of setoff on savings, money market, checking and certificate accounts (IRAs excluded) for any outstanding obligation of the deceased member. It can enforce it without a court judgment and without further notice.2

Logix is not liable for dishonoring an item that bounces because it enforced the lien.2

Powers of attorney

Under the "Power of Attorney" clause, Logix is not liable for transactions an agent makes for a deceased account owner unless it has received written notice that the principal is deceased and has had time to act on it. A revocation is not effective until Logix receives written notification.2

Not in Logix's published guidance2

  • How long a claim takes
  • A fax number for claim documents

Sources2

Download instructions for the whole estate

Logix's Member Service Center can be reached by phone at 1-800-328-5328 for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Logix primary sources (20 pages reviewed). How we research.

Logix death claims support

Member Service Center (Deceased Member Accounts)

International Callers

Logix Financial Services (investment and insurance accounts)

Hours

Monday-Friday 7:00 AM-7:00 PM PT; Saturday 8:00 AM-5:00 PM PT

Mailing address

Logix, P.O. Box 4130, Castaic, CA 91310-4130 (overnight: 27918 Franklin Parkway, Valencia, CA 91355)
Verified Sep 2026

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