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Subsidiary of Ledyard Financial Group, Inc. (OTCQX: LFGP)

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What to do when a Ledyard Bank account holder dies

Report the death to Ledyard Bank's Client Support Team at 1-888-746-4562

After an account holder at Ledyard Bank dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Ledyard Bank's Client Support Team at 1-603-643-2244 with the proper legal authority documents.

Death claim process

The death claim process at Ledyard Bank works as follows:

Filing a claim

1
Report the death to the Ledyard Client Support Team at 1-888-746-4562 (Mon-Fri 8:30 AM-5:00 PM ET, Sat 9:00 AM-12:00 PM ET) or at any financial center.
2
For an account Ledyard holds as corporate trustee or co-trustee, call Ledyard Wealth Management at 603-643-0044 (Mon-Fri 8:30 AM-4:30 PM ET) instead of using the retail process.
3
Ask the Client Support Team to cancel the deceased person's debit card and to confirm which outstanding checks will and will not be paid. Put any stop-payment instruction in writing when you report the death.
4
Submit documents at any financial center, or mail them to Ledyard Bank, 66 Benning Street, Suite 5, West Lebanon, NH 03784. Anything with account numbers or tax IDs goes by secure email, not ordinary email.

Required Documents

  • Death certificateAn original or a certified copy.
  • Government-issued photo ID for the claimant
  • Letters Testamentary or Letters of Administration, if there is no payable-on-death beneficiary, joint owner or trust titlingIssued by the New Hampshire Circuit Court Probate Division.
  • Trust agreement or Certificate of Trust, and the successor trustee's ID, for a trust-titled account
  • Written stop-payment instruction, to stop payment on a checkIt identifies the check number, date, amount and payee precisely.

What happens to each kind of account7

Account in one name

With no payable-on-death beneficiary, joint owner or trust, the estate representative presents Letters Testamentary or Letters of Administration, so the account waits on the probate appointment.1

Joint account with survivorship

The surviving owners present a certified death certificate and photo ID. The balance belongs to the survivors, subject to any prior pledge Ledyard agreed to.1

Joint account without survivorship

On a joint account without survivorship (tenants in common), the deceased owner's share passes through the estate, not to the co-owner.1

Payable-on-death account

A payable-on-death beneficiary cannot withdraw unless all persons who created the account have died, at least 90 days have passed since the death of the last surviving owner, and the beneficiary is then living. Two or more surviving beneficiaries take equal shares, without right of survivorship.2

On a Vermont account, the beneficiary also cannot withdraw if, within the 90 days, Ledyard has been served with process by the account holder's personal representative or with a probate court order prohibiting payment.2

Trust account

Trusts Ledyard holds as corporate trustee or co-trustee are administered in-house under the trust instrument and do not go through the deceased-account process.1

Fiduciary account

On a Vermont account, a joint fiduciary designated under a Declaration of Intent could transact during the owner's life but has no ownership or survivorship right at death, unless the account agreement gave one.2

IRA

The designated beneficiary presents a certified death certificate and photo ID. Distribution options depend on the type of beneficiary.1

State requirements Ledyard Bank statesVermont

Vermont

On a Vermont "Revocable Trust Only" account, at the death of the surviving trustee the deposit and interest may be paid to the person for whom the deposit was made, or to that person's estate.2

Accounts handled elsewhere2

Ledyard Wealth Management

Accounts and trusts Ledyard holds as corporate trustee or co-trustee1

Phone: 1-603-643-0044

Hours: Monday-Friday 8:30 AM-4:30 PM ET

Mailing address: 2 Maple Street, Hanover, NH 03755

Osaic Institutions, Inc.

Investment assets held alongside a Ledyard relationship, under its own beneficiary and claim paperwork1

What Ledyard Bank's agreement and guidance say5

Telling the institution

The bank must be notified promptly when any person with a right to withdraw funds from the account dies.2

What it does when notified

Ledyard may keep honoring the deceased person's checks, items and instructions until it knows of the death and has had a reasonable opportunity to act on that knowledge.2

Payments after the death

Even after notice, Ledyard may pay or certify checks drawn on or before the date of death for up to 10 days after the death, unless someone claiming an interest in the account orders it to stop payment.2

A stop-payment order must precisely identify the item's number, date and amount and the payee, because the orders are handled by computer. A written order is effective for six months.2

The same 10-day rule applies to business accounts.3

Which state governs the account

Ledyard has separate New Hampshire and Vermont ownership rules. Which set governs depends on the state of the branch where the account is located, not on where the beneficiary lives.2

Disputes between claimants

Ledyard may refuse payment or withdrawal while a claim adverse to the owner, to survivors or beneficiaries, or arising by operation of law is pending.2

The hold lasts as long as Ledyard reasonably believes necessary for a legal proceeding to decide the claim, or until it receives satisfactory evidence that the dispute is resolved.2

Not in Ledyard Bank's published guidance1

  • A procedure for reporting a death

Sources3

  1. 1.Contact Us
  2. 2.Consumer Account Disclosure, effective September 1, 2026
  3. 3.Business Account Disclosure, effective September 1, 2026
Download instructions for the whole estate

Ledyard Bank's Client Support Team can be reached by phone at 1-888-746-4562, email at contactus@ledyard.bank, and fax at 1-603-643-7464 for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Ledyard Bank primary sources (19 pages reviewed). How we research.

Ledyard Bank death claims support

Client Support Team (deceased account holders)

Trust accounts Ledyard administers as trustee or co-trustee

Fax

1-603-643-7464

Hours

Monday-Friday 8:30 AM-5:00 PM ET; Saturday 9:00 AM-noon ET

Mailing address

Ledyard Bank, 66 Benning Street, Suite 5, West Lebanon, NH 03784
Verified Sep 2026

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