
What to do when a Ledyard Bank account holder dies
Report the death to Ledyard Bank's Client Support Team at 1-888-746-4562
After an account holder at Ledyard Bank dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Ledyard Bank's Client Support Team at 1-603-643-2244 with the proper legal authority documents.
Death claim process
The death claim process at Ledyard Bank works as follows:
Filing a claim
- Lobby hours are weekdays 9:00 AM-5:00 PM, and Saturdays 9:00 AM-noon at Bedford, Hanover, Lebanon and New London
- A certified copy of the death certificate
- Government-issued photo ID for the claimant
- Letters Testamentary or Letters of Administration from the New Hampshire Circuit Court Probate Division, where no payable-on-death beneficiary, joint owner or trust titling applies
- The trust agreement or Certificate of Trust and the successor trustee's ID, for a trust-titled account
- Any written stop-payment instruction, identifying the check number, date, amount and payee precisely
Required Documents
- Death certificateAn original or a certified copy.
- Government-issued photo ID for the claimant
- Letters Testamentary or Letters of Administration, if there is no payable-on-death beneficiary, joint owner or trust titlingIssued by the New Hampshire Circuit Court Probate Division.
- Trust agreement or Certificate of Trust, and the successor trustee's ID, for a trust-titled account
- Written stop-payment instruction, to stop payment on a checkIt identifies the check number, date, amount and payee precisely.
What happens to each kind of account7
- Account in one name
With no payable-on-death beneficiary, joint owner or trust, the estate representative presents Letters Testamentary or Letters of Administration, so the account waits on the probate appointment.1
- Joint account with survivorship
The surviving owners present a certified death certificate and photo ID. The balance belongs to the survivors, subject to any prior pledge Ledyard agreed to.1
- Joint account without survivorship
On a joint account without survivorship (tenants in common), the deceased owner's share passes through the estate, not to the co-owner.1
- Payable-on-death account
A payable-on-death beneficiary cannot withdraw unless all persons who created the account have died, at least 90 days have passed since the death of the last surviving owner, and the beneficiary is then living. Two or more surviving beneficiaries take equal shares, without right of survivorship.2
On a Vermont account, the beneficiary also cannot withdraw if, within the 90 days, Ledyard has been served with process by the account holder's personal representative or with a probate court order prohibiting payment.2
- Trust account
Trusts Ledyard holds as corporate trustee or co-trustee are administered in-house under the trust instrument and do not go through the deceased-account process.1
- Fiduciary account
On a Vermont account, a joint fiduciary designated under a Declaration of Intent could transact during the owner's life but has no ownership or survivorship right at death, unless the account agreement gave one.2
- IRA
The designated beneficiary presents a certified death certificate and photo ID. Distribution options depend on the type of beneficiary.1
State requirements Ledyard Bank statesVermont
- Vermont
On a Vermont "Revocable Trust Only" account, at the death of the surviving trustee the deposit and interest may be paid to the person for whom the deposit was made, or to that person's estate.2
Accounts handled elsewhere2
- Ledyard Wealth Management
Accounts and trusts Ledyard holds as corporate trustee or co-trustee1
Phone: 1-603-643-0044
Hours: Monday-Friday 8:30 AM-4:30 PM ET
Mailing address: 2 Maple Street, Hanover, NH 03755
- Osaic Institutions, Inc.
Investment assets held alongside a Ledyard relationship, under its own beneficiary and claim paperwork1
What Ledyard Bank's agreement and guidance say5
- Telling the institution
The bank must be notified promptly when any person with a right to withdraw funds from the account dies.2
- What it does when notified
Ledyard may keep honoring the deceased person's checks, items and instructions until it knows of the death and has had a reasonable opportunity to act on that knowledge.2
- Payments after the death
Even after notice, Ledyard may pay or certify checks drawn on or before the date of death for up to 10 days after the death, unless someone claiming an interest in the account orders it to stop payment.2
A stop-payment order must precisely identify the item's number, date and amount and the payee, because the orders are handled by computer. A written order is effective for six months.2
The same 10-day rule applies to business accounts.3
- Which state governs the account
Ledyard has separate New Hampshire and Vermont ownership rules. Which set governs depends on the state of the branch where the account is located, not on where the beneficiary lives.2
- Disputes between claimants
Ledyard may refuse payment or withdrawal while a claim adverse to the owner, to survivors or beneficiaries, or arising by operation of law is pending.2
The hold lasts as long as Ledyard reasonably believes necessary for a legal proceeding to decide the claim, or until it receives satisfactory evidence that the dispute is resolved.2
Not in Ledyard Bank's published guidance1
- A procedure for reporting a death
Sources3
- 1.Contact Us
- 2.Consumer Account Disclosure, effective September 1, 2026
- 3.Business Account Disclosure, effective September 1, 2026
Ledyard Bank's Client Support Team can be reached by phone at 1-888-746-4562, email at contactus@ledyard.bank, and fax at 1-603-643-7464 for questions throughout the claims process.
Sources
Data sourced from Ledyard Bank primary sources (19 pages reviewed). How we research.
Ledyard Bank death claims support
Client Support Team (deceased account holders)
Phone
Toll-free
Trust accounts Ledyard administers as trustee or co-trustee
Fax
Hours
Mailing address
Website
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