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What to do when a KEMBA account holder dies

Report the death to KEMBA's Member Services at 1-800-282-6420

When a member of KEMBA passes away, the Member Services handles the transition of accounts to beneficiaries or the estate. Accounts with Payable on Death designations or trust ownership transfer outside of probate, while solely-owned accounts may require Letters Testamentary or Letters of Administration from the probate court.

The claim process begins with a phone call to 1-614-235-2395. Have the account holder's full name, account numbers, and the death certificate available when making initial contact.

Death claim process

Follow these steps to file a death claim with KEMBA:

Filing a claim

1
Report the death to Member Services at 614-235-2395 option 4 or toll-free 800-282-6420, or at any KEMBA branch.
2
In the same call, tell KEMBA to stop payment on any checks or drafts that should not clear. Otherwise it may keep paying them for ten days after the death (section 33).
3
For an account that passes to the estate, the executor or administrator presents Letters Testamentary or Letters of Administration, or the probate court's order relieving the estate from administration.

Required Documents

  • IRA beneficiary designation form record, for any IRAA payable-on-death designation does not reach an IRA.
  • Indemnification, if KEMBA requires one under section 33

What happens to each kind of account7

Account in one name

An account with no payable-on-death payee, no joint owner and no trust title belongs to the estate. It waits on Letters or a probate court order relieving the estate from administration.1

Joint account with survivorship

A joint account carries rights of survivorship unless the membership application or KEMBA's online application process says otherwise (section 3(a)).2

A joint account is updated when the death certificate is presented.1

Joint account without survivorship

Where the membership application or KEMBA's online application process says a joint account has no survivorship, the deceased owner's interest passes to the estate (section 3(a)).2

Payable-on-death account

Where more than one payee survives, they take the funds jointly in equal shares without rights of survivorship, unless Ohio law provides otherwise or KEMBA documented a different split (section 4).2

KEMBA has no duty to notify a payable-on-death payee, and the designation does not apply to a trust-titled account (section 4).2

The named payee presents a certified death certificate and photo ID.1

Trust account

On the death of one trustee, all rights belong to the surviving trustee or trustees, and the trust documentation, not KEMBA, names the successor trustee. Any trustee may act alone, and the settlor of a revocable or living trust must be a member (section 5).2

IRA

A payable-on-death designation never applies to an IRA; only the payee named on the IRA beneficiary designation form may claim it (section 4). Section 23 exempts IRAs from KEMBA's statutory lien.2

Debt protection, GAP or service contract

KEMBA does not pay insurance benefits. A question about GAP coverage on a deceased member's KEMBA auto loan goes to Member Services.3

Accounts handled elsewhere1

KEMBA Wealth Management (LPL Financial)

Investment accounts held through KEMBA Wealth Management, claimed through the wealth management office1

What KEMBA's agreement and guidance say7

Telling the institution

"We may honor all transfer orders, withdrawals, deposits, and other transactions on an account until we know of a member’s death or adjudication of incompetence." (section 33)2

Payments after the death

"Even with such knowledge, we may continue to pay checks or drafts drawn on the deceased member’s account for a period of ten days after the member’s death unless we receive instructions from any person claiming an interest in the account to stop payment on the checks or drafts." (section 33)2

Powers of attorney

Section 33 also covers adjudication of incompetence. Under section 9, KEMBA deals with an attorney-in-fact only if it approves the form of appointment and supporting documentation.2

Debts owed to the institution

Section 23 pledges every share, dividend, deposit and interest in all accounts as security for the member's obligations, except obligations secured by the principal residence. Once the member is in default, KEMBA has a statutory lien and right of offset, and may freeze an account instead of offsetting at once.2

"A surviving owner’s interest is subject to the Credit Union’s statutory lien for the deceased owner’s obligations and to any security interest or pledge granted by a deceased owner, even if a surviving owner did not consent to it." (section 3(a))2

Indemnity a claimant may have to give

KEMBA may require anyone claiming funds from a deceased owner's account to indemnify it (section 33). It may also refuse a special account instruction or demand indemnity or a bond (section 30).2

Membership

The Membership Agreement's bylaw requirement makes a $5.00 membership share in Primary Savings a condition of membership; it stays in Primary Savings until the last account is closed.2

Holds and legal process

Under section 40 on financial exploitation, KEMBA may delay a disbursement or deny a change in ownership or beneficiaries.2

Not in KEMBA's published guidance3

  • A procedure for reporting a death
  • A department for deceased-customer accounts
  • An online way to report a death

Sources3

Download instructions for the whole estate

KEMBA's Member Services can be reached by phone at 1-800-282-6420 and fax at 1-614-324-8360 for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from KEMBA primary sources (24 pages reviewed). How we research.

KEMBA death claims support

Member Services

Phone

1-614-235-2395 (option 4)

Fax

1-614-324-8360

Hours

Monday-Friday 8:00 AM-6:00 PM; Saturday 8:00 AM-1:00 PM

Mailing address

KEMBA Financial Credit Union, PO Box 307370, Gahanna, OH 43230
Verified Sep 2026

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