
Independent Financial
Subsidiary of SouthState Corporation (merger closed January 1, 2025)
independent-bank.comWhat to do when an Independent Financial account holder dies
Report the death to Independent Financial's SouthState Customer Care at 1-800-277-2175
Independent Financial merged into SouthState BankMerged, effective January 2025
Independent Bank Group, Inc. (NASDAQ: IBTX) was acquired by SouthState Corporation on January 1, 2025; its subsidiary Independent Bank (doing business as Independent Financial) merged into SouthState Bank, National Association the same day. The FDIC records CERT 3076 as ending 01/01/2025 in a merger without assistance into CERT 33555 (SouthState Bank, N.A.). System conversion for former Independent Financial customers completed May 27, 2025, and branches now operate under the SouthState brand. www.independent-bank.com still resolves and redirects to https://www.southstatebank.com/personal?cpref=independent. Estate and account matters are handled by SouthState Customer Care and SouthState Wealth.
When an account holder at Independent Financial passes away, the next step depends on how the accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with Independent Financial's SouthState Customer Care (1-800-277-2175) to access and distribute the funds.
Death claim process
The death claim process at Independent Financial works as follows:
Filing a claim
- In the Texas and Colorado footprint: Mon-Fri 6:00AM-7:00PM CT / 5:00AM-6:00PM MT and Sat 7:00AM-4:00PM CT / 6:00AM-3:00PM MT
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the claimant
- Letters Testamentary or Letters of Administration, if there is no payable-on-death beneficiary, joint owner or trust
- Texas or Colorado small estate affidavit, if the estate qualifies, in place of Letters
- Signed and notarized trust certification, for a trust-titled accountSouthState may also ask for the full trust agreement.
- Written stop-payment instruction, from a person claiming an interest in the accountIt names the check number, date, payee and the amount exact to the penny.
- IRA beneficiary and distribution paperwork, for an IRA CD
What happens to each kind of account6
- Joint account with survivorship
On the death of any one owner, the funds pass to the surviving owner or owners. A payable-on-death beneficiary receives nothing until the last owner dies.1
- Payable-on-death account
On a payable-on-death or statutory revocable trust account, the funds pass at the last owner's death to the beneficiaries, in equal shares if more than one survives, after SouthState deducts any fees or costs the last owner owed the bank. If no beneficiary survives, the funds are paid to the last owner's estate.2
SouthState may treat an account with a defective payable-on-death or trust designation as an ordinary account, and it has no duty to notify beneficiaries.2
- Trust account
On a written-trust account, the successor trustee presents the signed and notarized trust certification, the death certificate and the trustee's ID. SouthState may also ask for the full trust agreement.1
- Account in one name
With no beneficiary, joint owner or trust, the personal representative presents Letters Testamentary or Letters of Administration. Where the estate qualifies, a Texas or Colorado small estate affidavit may be accepted instead.1
- IRA
The beneficiary named on the IRA plan agreement claims an IRA CD. The deposit-account signature card does not control an IRA.1
- Fiduciary account
Anyone acting as personal representative, trustee, guardian or conservator on a SouthState account must be designated in that fiduciary capacity on the account signature card.1
State law on paying a balance without lettersTexas
- Texas
Tex. Est. Code § 152.051
Texas law permits a bank to pay from a deceased depositor's balance on an order of the court, without letters testamentary or letters of administration.Tex. Est. Code § 152.051Verified Oct 3, 2026View source
Paid to: a funeral home or the applicant, for funeral and burial expenses
Limit: $5,000 in total from every holder
When: the application may be filed "not earlier than the third day after the date of the decedent's death and not later than nine months after the date of the decedent's death"
The section permits the payment. It does not require the bank to make it. The section sets further conditions.
Help Independent Financial offers survivors1
- SouthState Wealth estate settlement
SouthState Wealth provides estate settlement agency services to individuals named as personal representatives. It takes on the day-to-day administration for the named representative rather than replacing them.3
Who qualifies: Individuals named as personal representatives.
What Independent Financial's agreement and guidance say7
- Telling the institution
The Personal Deposit Account Agreement requires prompt notice when any owner, or anyone with the right to access the account, dies or becomes legally incompetent.2
- What it does when notified
SouthState may keep honoring checks, items and instructions until it knows of the death and has had a reasonable opportunity to act on that knowledge.2
- Payments after the death
SouthState may pay or certify checks drawn on or before the date of death for up to 10 calendar days after the death, unless a person claiming an interest in the account orders it to stop payment.2
A stop-payment order gives the check number, date, payee and the amount exact to the penny. A verbal order can expire after 14 days if it is not put in writing.2
- Deposits after the death
Direct deposits of federal or state benefits, such as Social Security, may be reversed, and funds should be kept in the account for that purpose. If the funds are not there, SouthState may use any legal or equitable remedy to recover its loss.2
- Debts owed to the institution
SouthState may apply funds to any debt an owner or co-owner owes it, and all funds in a joint account may be used to repay the debts of any co-owner. The right of offset does not apply to IRA or tax-qualified retirement accounts, fiduciary accounts, or consumer credit card obligations.2
- Powers of attorney
An agent's authority under a durable power of attorney to receive payments, transact, or make changes to the account ends at the account owner's death.2
- Which state governs the account
The agreement maintains an account in the state of the branch where it was opened, or within 50 miles of one. For a customer who lives outside the branch footprint, it treats the account as maintained in Florida.2
Not in Independent Financial's published guidance2
- A claim form to download
- A mailing address for claim documents, for deposit accounts
Sources3
- 1.Contact Us
- 2.Personal Deposit Account Agreement, Rev. 09/01/2026
- 3.Estate Settlement
Independent Financial's SouthState Customer Care can be reached by phone at 1-800-277-2175 for questions throughout the claims process.
Sources
Data sourced from Independent Financial primary sources (18 pages reviewed). How we research.
Independent Financial death claims support
SouthState Customer Care
Phone
Toll-free
Hours
Mailing address
Website
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