
What to do when a PlainsCapital account holder dies
Report the death to PlainsCapital Bank Customer Service at 1-866-762-8392
When an account holder at PlainsCapital passes away, the next step depends on how the accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with PlainsCapital Bank Customer Service (1-866-762-8392) to access and distribute the funds.
Deposit, investment & retirement accounts
The death claim process at PlainsCapital works as follows:
Filing a claim
- Mortgage: check the last statement for the servicer. If it is PrimeLending, call 800-597-0233 or email prime-servicing@primelending.com and ask for the Successor in Interest package
- Brokerage or wealth management: call HilltopSecurities at 214-953-4000 (Monday-Friday 8 a.m. to 6 p.m. CST) and give it written notice of the death
- An old National Lloyds insurance policy: Hilltop sold that business in 2020. It is now National Summit Insurance Company and is not reachable through Hilltop or PlainsCapital
- A cover letter with the deceased person's full legal name, date of death, Social Security number and account numbers, and your contact details and capacity
- A certified copy of the death certificate
- Your authority document: Letters Testamentary or of Administration, the court-approved clerk-certified small estate affidavit, or the trust instrument or Certification of Trust
- A copy of your government-issued photo ID
Required Documents
- Certified death certificateAt least one original.
- Government-issued photo ID, for the P.O.D. payee, surviving owner, successor trustee or personal representative
- Letters Testamentary or Letters of Administration, where the account passes through the estate
- Court-approved Texas small estate affidavit, where the estate qualifies for a small estate affidavitA clerk-certified copy of the affidavit approved by the judge.
- Trust agreement or Certification of Trust, where the account is titled to a trustWith the successor trustee's ID.
- Account numbers for the deceased person's PlainsCapital accounts, if known
- Most recent mortgage statement, if a PrimeLending-originated loan is involvedIt identifies the current servicer.
What happens to each kind of account7
- Payable-on-death account
On a P.O.D. account, the funds pass to the surviving named payees, outside the will.1
On an informal trust account ("in trust for"), ownership passes to the named beneficiary on the death of the last surviving trustee, and the account is not part of the trustee's estate.1
- Joint account with survivorship
On a multiple-party account with right of survivorship, the account continues in the surviving party's name.1
- Joint account without survivorship
On a multiple-party account without right of survivorship, the funds pass through the estate, and the bank pays the personal representative on Letters Testamentary or Letters of Administration.1
- Account in one name
On a single-party account with no P.O.D. payee, the funds pass through the estate, and the bank pays the personal representative on Letters Testamentary or Letters of Administration.1
- Community property account
On a community property account held by a married couple, the deposit agreement says ownership at death is determined by Texas community property law and may be affected by the will.1
- Safe deposit box
A safe deposit box goes dormant once rent is delinquent, nine months after the last rental payment expired, and the contents are escheated after five years.1
Box access is a separate procedure from the deposit claim.2
If no key turns up, the fee schedule charges $100 to replace lost keys, $100 to exchange locks and $350 to drill the lock.3
- Investment account
Under section 15 of the HTS Customer Information Brochure, where the Joint Tenants with Right of Survivorship box is marked, "on the death of any account holder, the deceased party's ownership of the account passes to the surviving account holders."4
The deceased holder's estate and each survivor remain jointly and severally liable for any net debit balance from transactions started before HilltopSecurities receives written notice of the death.4
State law on paying a balance without lettersTexas
- Texas
Tex. Est. Code § 152.051
Texas law permits a bank to pay from a deceased depositor's balance on an order of the court, without letters testamentary or letters of administration.Tex. Est. Code § 152.051Verified Oct 3, 2026View source
Paid to: a funeral home or the applicant, for funeral and burial expenses
Limit: $5,000 in total from every holder
When: the application may be filed "not earlier than the third day after the date of the decedent's death and not later than nine months after the date of the decedent's death"
The section permits the payment. It does not require the bank to make it. The section sets further conditions.
Accounts handled elsewhere5
- PrimeLending loan servicing
Mortgages PrimeLending still services; ask for the Successor in Interest package5
Phone: 1-800-597-0233
- HilltopSecurities
Brokerage and wealth management; one line for headquarters, public finance, capital markets and wealth management6
Phone: 1-214-953-4000
Hours: Monday-Friday 8:00 AM-6:00 PM CT
Mailing address: 717 N. Harwood St., Suite 3400, Dallas, TX 75201
- HilltopSecurities clearing
Clearing, a separate desk from the main HilltopSecurities line6
Phone: 1-214-859-9100
- The Private Bank Trust & Estate Services
Trusts and estates PlainsCapital itself administers, including serving as executor7
- National Summit Insurance Company
Old National Lloyds insurance policies; Hilltop sold that business in 20202
What PlainsCapital provides to the estate1
- Statement copies
The fee schedule charges $25 an hour plus $2 per statement for research ($25 minimum), $5 for an account activity printout and $5 for a special cut-off statement.3
What PlainsCapital's agreement and guidance say9
- Telling the institution
Under the deposit agreement, the bank's authority to pay items is not revoked until it has actual knowledge of the death and a reasonable opportunity to act on it.1
- Payments after the death
The bank may keep paying or certifying checks drawn on or before the date of death for ten days after the death, unless someone claiming an interest in the account orders a stop payment.1
- What it does when notified
Reporting the death stops further card and Zelle activity.2
- Deposits after the death
If the bank must reimburse a government source for a benefit payment deposited to the account, the owner authorizes it to deduct the full amount "from the account or from any other account you have with us, without prior notice and at any time."1
This holds "even if the governmental source or entity making the reclamation claim is incorrect or mistaken."1
- Debts owed to the institution
The bank holds a security interest in every account and may apply balances, individual or joint, to any debt the account owner owes it, without prior notice. This reaches "any federal or state benefits payments, including without limitation Social Security benefits payments."1
On a joint account, each owner is treated as authorizing setoff against every account of every other owner.1
- Disputes between claimants
On conflicting claims, or if the bank "has reason to believe there is a dispute over signatory authority," it may keep relying on its own records or place a hold or credits-only freeze until the dispute is resolved "to our sole satisfaction."1
It may also require the written agreement and signatures of all existing signatories before any transaction, or close the account and send a check payable jointly to you and each claimant.1
- Dormant and unclaimed accounts
Checking, savings, money market, health savings, time deposit and IRA accounts are presumed abandoned after three years of inactivity and escheated to the Texas Comptroller. The account is then closed, earns no interest, and the money must be claimed from the state.1
Contact with the bank, such as a deposit, a withdrawal, an address update or a phone call about the dormant account, stops the clock.1
- What it says about taxes
The deposit agreement says an escheated traditional IRA "may be treated as a designated distribution," subject to federal withholding and reporting.1
- Fees
The fee schedule charges $75 for legal process, such as a freeze, a levy or a law-enforcement information request, and $100 plus actual legal costs for a writ of garnishment.3
HilltopSecurities charges a $50 legal transfer fee, $25 an hour for customer research or document reproduction, and $150 to transfer the account to another firm (ACAT or non-ACAT). On an IRA it charges a $75 annual fee and a $50 account termination fee.8
Not in PlainsCapital's published guidance2
- A claim form
- A department for deceased-customer accounts
Sources8
- 1.PlainsCapital Bank Deposit Account Agreement and Services Disclosure, effective as of September 1, 2026
- 2.Contact Us
- 3.PlainsCapital Bank Schedule of Fees, effective date 9/1/26
- 4.HTS Customer Information Brochure, 7/27/2026
- 5.PrimeLending mortgage relief and forbearance FAQ
- 6.HilltopSecurities contact
- 7.Trust & Estate Services
- 8.HTS Fee and Margin Rate Schedule
Mortgage and home lending
Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust.
- A probated will plus Letters Testamentary, or Letters of Administration
- For an intestate Texas estate, a recorded Affidavit of Heirship filed in the deed records of the county where the property sits
- A recorded deed transferring the property, or the trust instrument if the home was titled to a revocable trust
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the heir or personal representative
- Completed Successor in Interest documentation packageObtained from the servicer.
- Proof of ownership interest in the propertyA probated will, Letters Testamentary or of Administration, a recorded Texas Affidavit of Heirship, a recorded deed, or the trust instrument.
- Marriage certificate, for a surviving spouse
- Most recent mortgage statementIt identifies the current servicer and the loan number.
Claims Contact
Phone: 1-800-597-0233
Email: prime-servicing@primelending.com
Mailing address: PrimeLending, 18111 Preston Road, Suite 900, Dallas, TX 75252
Federal law on calling a home loan after a death
These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source
A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the heir or personal representative
- Proof of ownership interest in the propertyA probated will, Letters Testamentary or of Administration, a recorded Texas Affidavit of Heirship, a recorded deed, or the trust instrument.
- Marriage certificate, for a surviving spouse
Claims Contact
Phone: 1-866-762-8392
What happens to each kind of account1
- Loan
No further draws are possible: the line terminates at the borrower's death and the outstanding balance stays secured by the home.1
What PlainsCapital's agreement and guidance say1
- Debts owed to the institution
The deposit agreement's setoff clause lets the bank apply the deceased person's deposit balances, individual or joint, to debts the account owner owes it, without prior notice.2
Sources2
- 1.Contact Us
- 2.PlainsCapital Bank Deposit Account Agreement and Services Disclosure, effective as of September 1, 2026
PlainsCapital Bank Customer Service can be reached by phone at 1-866-762-8392 and fax at 1-877-449-6944 for questions throughout the claims process.
Sources
- plainscapital.com
- hilltopsecurities.com
- blog.primelending.com
- primelending.com
- sec.gov
- tcss.legis.texas.gov
Data sourced from PlainsCapital primary sources (15 pages reviewed). How we research.
PlainsCapital death claims support
PlainsCapital Bank Customer Service
Phone
Voice Banking
PrimeLending Loan Servicing (mortgage death claims)
HilltopSecurities (brokerage death claims)
The Private Bank Trust & Estate Services, Dallas
Fax
Hours
Mailing address
Website
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