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Hawaii State FCU

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What to do when a Hawaii State FCU account holder dies

Report the death to Hawaii State FCU's Member Service Call Center at 1-888-586-1056

When a member of Hawaii State FCU passes away, the Member Service Call Center handles the transition of accounts to beneficiaries or the estate. Accounts with Payable on Death designations or trust ownership transfer outside of probate, while solely-owned accounts may require Letters Testamentary or Letters of Administration from the probate court.

Deposit, investment & retirement accounts

Here is the step-by-step death claim process at Hawaii State FCU:

Filing a claim

1
Report the death to the Member Service Call Center at (808) 587-2700 (Oahu) or 1 (888) 586-1056, or at a branch.
2
When you give notice, give any stop-payment instruction on outstanding checks or recurring payments you do not want honored. Do not send a stop payment by email; call or go to a branch.
3
Present the documents the credit union asks for, listed on its settle-the-account page.
4
Payable-on-death and survivorship claims are settled once the branch verifies the death certificate and identification.
5
To open an estate account, contact the credit union. The agreement's death and joint-account clauses both say: "Please contact the Credit Union for information to establish an estate account."

Required Documents

  • Certified copy of the death certificate
  • Letters Testamentary or Letters of Administration, for an executor or administrator
  • Valid photo ID of the person handling the estate
  • Hawaii Affidavit for Collection of Personal Property of the Decedent, for a small estate, in place of LettersHawaii Judiciary form 3C-E-210, RG-LC-508 (8/2014): a fillable PDF with a continuation page, sworn by the successor.
  • Trust documentation showing the successor trustee now holds office, for a trust account
  • The beneficiary’s identification and the Beneficiary IRA paperwork, for an IRA

What happens to each kind of account8

Payable-on-death account

The funds are "split equally among the beneficiaries/payees who are alive when the owner or last surviving owner of a joint account dies." If no beneficiary survives the last owner, the estate of the last living owner is entitled to the funds.1

The credit union is "not obligated to notify any beneficiary/payee of the existence of any account or the vesting of the beneficiary/payee's interest."2

Joint account with survivorship

All sums pass to the surviving owners, and the credit union "may remove the deceased owner's name from the account." If the deceased owner's Social Security number was used for tax reporting, it may close the account and the survivor may open a new one.1

A joint account holder "may continue using the debit card until the account is closed."3

Account in one name

An individual account with no payable-on-death beneficiary and no joint owner passes to the estate. The credit union needs Letters Testamentary or Letters of Administration, or a Hawaii Affidavit for Collection of Personal Property for a small estate.1

Certificate of deposit

The Term Share disclosure has a death exception to the early withdrawal penalty. It applies at the credit union's option, so ask for it.4

IRA

The funds move into a Beneficiary IRA for each beneficiary. A $10 a month Non-Member Beneficiary IRA service fee applies where the beneficiary is not a member.1

Trust account

The successor trustee acts on the account after submitting the necessary documentation. The payable-on-death rules do not reach a trust account.1

Safe deposit box

Boxes are rented at branches at $50 (5x5), $60 (3x10) and $75 (5x10) a year. Lost key replacement and locksmith services are billed at actual cost, and a late rental payment is $10 per delinquency.5

Credit card

An authorized user on a credit card "must stop using the card immediately," and a co-borrower may still be responsible for the balance.3

What Hawaii State FCU provides to the estate1

Statement copies

eStatements stay on Digital Banking "for up to 18 months beginning from your eStatement enrollment date." Older statements have to be requested.3

A statement copy is $5, off-site record retrieval is $5 per storage box, and research and account reconciliation are $25 an hour. ATM research and photographs vary in cost.5

What Hawaii State FCU's agreement and guidance say10

Payments after the death

The credit union may honor transactions until it is notified of the death, and may keep paying checks, drafts and payment orders the member authorized "for a reasonable period after the member's death" unless a person claiming an interest in the account tells it to stop.2

A stop payment is $28 per request, covering checks, Official Checks, ACH stop and revocation, and BillPay checks. "Payment cannot be stopped on an Official Check until 90 days after the date of issue."5

What it does when notified

The credit union may limit or refuse a withdrawal where "required documentation has not been presented" or where "a member is deceased ... or the required disposition of the account has not been made."2

Indemnity a claimant may have to give

The credit union "may require anyone claiming a deceased owner's account funds to indemnify us for any losses resulting from our honoring that claim."2

Disputes between claimants

Where owners disagree, the credit union may suspend or terminate the account and require a court order or the written consent of all owners before acting.1

Debts owed to the institution

The credit union's statutory lien and right of offset over share balances for a defaulted obligation reaches a surviving joint owner's interest for the deceased owner's obligations "even if a surviving owner did not consent to it," but not an IRA "or any other account that would lose special tax treatment."2

Powers of attorney

A power of attorney "is terminated upon the death of the individual."3

Deposits after the death

Depositing agencies must be notified because "government payments made after death may be returned automatically." Social Security or pension payments "must be coordinated with the issuing agency; credit unions cannot redirect them."3

Dormant and unclaimed accounts

"After five (5) consecutive years of inactivity without contact from you, your account will be presumed abandoned." A $50 Abandoned Property Processing fee is charged when the funds are remitted to the State, and "we have no further liability to you for such funds."2

An Inactive Account Fee of $5 a month applies to a checking account after 12 months with no member-initiated activity. It does not apply to HiFlex.1

Membership

Closing the $100 membership share ends the membership, so it is closed only after every other account, loan and safe deposit box is resolved.1

Fees

Notary service is by appointment only, at $5 per signature with two free signatures a day for members.5

Legal process served on an account (a levy, subpoena or garnishment) costs the account $50 per document.1

The Locations page describes notary service as walk-in and free to members.6

Not in Hawaii State FCU's published guidance1

  • How long a claim takes

Sources6

Download instructions for the whole estate

Mortgage and home lending

Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust.

1
Report the borrower’s death to the Member Service Call Center at (808) 587-2700 (Oahu) or 1 (888) 586-1056, or email Loan Services at loanservice@hsfcu.com, the team that handles payoffs and title changes (Contact Us).
2
Provide the initial information:
  • The deceased borrower’s full legal name and loan number
  • A certified copy of the death certificate
  • Your name, relationship to the borrower, and contact information
3
Ask Loan Services to open the Successor-in-Interest review and confirm what proof of ownership interest it needs.
4
Return the documentation showing your ownership interest in the property: a probated will, court order, recorded deed, or the trust instrument naming you successor trustee or beneficiary.
5
Once confirmed as a successor in interest, choose among the available paths:
  • Continue making payments on the existing loan
  • Assume the loan
  • Refinance in your own name
  • Pay off the remaining balance

Required Documents

  • Certified copy of the death certificate
  • Government-issued photo ID, for the heir, successor trustee, or personal representative
  • Proof of ownership interest in the propertyA probated will, court order, recorded deed, or trust instrument.
  • Letters Testamentary or Letters of Administration, if probate is open
  • Marriage certificate, for a surviving spouse

Claims Contact

Federal law on calling a home loan after a death

These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source

  • A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
  • A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
  • A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source

A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source

Download instructions for the whole estate

Hawaii State FCU's Member Service Call Center can be reached by phone at 1-888-586-1056 and email at memberservices@hsfcu.com for questions throughout the claims process.

Sources

(5)·

Data sourced from Hawaii State FCU primary sources (15 pages reviewed). How we research.

Hawaii State FCU death claims support

Member Service Call Center (deceased member accounts)

Card Customer Service, credit card

1-866-820-682124 hours a day, 7 days a week

Lost or stolen ATM card

1-833-933-168124 hours a day, 7 days a week

Legacy HMSA Employees' FCU accounts (Keʻeaumoku Branch)

PrivateLine Bank-By-Phone

1-888-557-683024 hours a day, 7 days a week

Hours

Monday-Friday 7:30 AM-6:00 PM; Saturday 9:00 AM-1:00 PM

Mailing address

Hawaii State FCU, P.O. Box 3072, Honolulu, HI 96802
Verified Sep 2026

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