
What to do when a Hawaii State FCU account holder dies
Report the death to Hawaii State FCU's Member Service Call Center at 1-888-586-1056
When a member of Hawaii State FCU passes away, the Member Service Call Center handles the transition of accounts to beneficiaries or the estate. Accounts with Payable on Death designations or trust ownership transfer outside of probate, while solely-owned accounts may require Letters Testamentary or Letters of Administration from the probate court.
Deposit, investment & retirement accounts
Here is the step-by-step death claim process at Hawaii State FCU:
Filing a claim
- Named payable-on-death beneficiary: request distribution of the account
- Surviving joint owner: ask whether the account will be retitled or closed and reopened (it depends on whose SSN was used for tax reporting)
- Executor or administrator: present Letters Testamentary or Letters of Administration
- Small-estate successor: present the sworn Affidavit for Collection of Personal Property (form 3C-E-210) with the death certificate
- Successor trustee: present the trust documentation showing you now hold office
- A cover letter identifying the deceased member, the account numbers, your role and your contact information, and stating any stop-payment instruction
- Certified copy of the death certificate
- Letters Testamentary, Letters of Administration, or the sworn Affidavit for Collection of Personal Property (form 3C-E-210)
- A copy of your government-issued photo ID
Required Documents
- Certified copy of the death certificate
- Letters Testamentary or Letters of Administration, for an executor or administrator
- Valid photo ID of the person handling the estate
- Hawaii Affidavit for Collection of Personal Property of the Decedent, for a small estate, in place of LettersHawaii Judiciary form 3C-E-210, RG-LC-508 (8/2014): a fillable PDF with a continuation page, sworn by the successor.
- Trust documentation showing the successor trustee now holds office, for a trust account
- The beneficiary’s identification and the Beneficiary IRA paperwork, for an IRA
What happens to each kind of account8
- Payable-on-death account
The funds are "split equally among the beneficiaries/payees who are alive when the owner or last surviving owner of a joint account dies." If no beneficiary survives the last owner, the estate of the last living owner is entitled to the funds.1
The credit union is "not obligated to notify any beneficiary/payee of the existence of any account or the vesting of the beneficiary/payee's interest."2
- Joint account with survivorship
All sums pass to the surviving owners, and the credit union "may remove the deceased owner's name from the account." If the deceased owner's Social Security number was used for tax reporting, it may close the account and the survivor may open a new one.1
A joint account holder "may continue using the debit card until the account is closed."3
- Account in one name
An individual account with no payable-on-death beneficiary and no joint owner passes to the estate. The credit union needs Letters Testamentary or Letters of Administration, or a Hawaii Affidavit for Collection of Personal Property for a small estate.1
- Certificate of deposit
The Term Share disclosure has a death exception to the early withdrawal penalty. It applies at the credit union's option, so ask for it.4
- IRA
The funds move into a Beneficiary IRA for each beneficiary. A $10 a month Non-Member Beneficiary IRA service fee applies where the beneficiary is not a member.1
- Trust account
The successor trustee acts on the account after submitting the necessary documentation. The payable-on-death rules do not reach a trust account.1
- Safe deposit box
Boxes are rented at branches at $50 (5x5), $60 (3x10) and $75 (5x10) a year. Lost key replacement and locksmith services are billed at actual cost, and a late rental payment is $10 per delinquency.5
- Credit card
An authorized user on a credit card "must stop using the card immediately," and a co-borrower may still be responsible for the balance.3
What Hawaii State FCU provides to the estate1
- Statement copies
eStatements stay on Digital Banking "for up to 18 months beginning from your eStatement enrollment date." Older statements have to be requested.3
A statement copy is $5, off-site record retrieval is $5 per storage box, and research and account reconciliation are $25 an hour. ATM research and photographs vary in cost.5
What Hawaii State FCU's agreement and guidance say10
- Payments after the death
The credit union may honor transactions until it is notified of the death, and may keep paying checks, drafts and payment orders the member authorized "for a reasonable period after the member's death" unless a person claiming an interest in the account tells it to stop.2
A stop payment is $28 per request, covering checks, Official Checks, ACH stop and revocation, and BillPay checks. "Payment cannot be stopped on an Official Check until 90 days after the date of issue."5
- What it does when notified
The credit union may limit or refuse a withdrawal where "required documentation has not been presented" or where "a member is deceased ... or the required disposition of the account has not been made."2
- Indemnity a claimant may have to give
The credit union "may require anyone claiming a deceased owner's account funds to indemnify us for any losses resulting from our honoring that claim."2
- Disputes between claimants
Where owners disagree, the credit union may suspend or terminate the account and require a court order or the written consent of all owners before acting.1
- Debts owed to the institution
The credit union's statutory lien and right of offset over share balances for a defaulted obligation reaches a surviving joint owner's interest for the deceased owner's obligations "even if a surviving owner did not consent to it," but not an IRA "or any other account that would lose special tax treatment."2
- Powers of attorney
A power of attorney "is terminated upon the death of the individual."3
- Deposits after the death
Depositing agencies must be notified because "government payments made after death may be returned automatically." Social Security or pension payments "must be coordinated with the issuing agency; credit unions cannot redirect them."3
- Dormant and unclaimed accounts
"After five (5) consecutive years of inactivity without contact from you, your account will be presumed abandoned." A $50 Abandoned Property Processing fee is charged when the funds are remitted to the State, and "we have no further liability to you for such funds."2
An Inactive Account Fee of $5 a month applies to a checking account after 12 months with no member-initiated activity. It does not apply to HiFlex.1
- Membership
Closing the $100 membership share ends the membership, so it is closed only after every other account, loan and safe deposit box is resolved.1
Not in Hawaii State FCU's published guidance1
- How long a claim takes
Sources6
- 1.What documents are needed to settle the account?
- 2.Membership and Account Agreement (Account Opening Combined Disclosures), dated 2025-10-27
- 3.Help Center deceased-member FAQs
- 4.Consumer Truth-in-Savings (Term Share)
- 5.Consumer Fee Schedule, effective April 1, 2026
- 6.Locations
Mortgage and home lending
Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust.
- The deceased borrower’s full legal name and loan number
- A certified copy of the death certificate
- Your name, relationship to the borrower, and contact information
- Continue making payments on the existing loan
- Assume the loan
- Refinance in your own name
- Pay off the remaining balance
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID, for the heir, successor trustee, or personal representative
- Proof of ownership interest in the propertyA probated will, court order, recorded deed, or trust instrument.
- Letters Testamentary or Letters of Administration, if probate is open
- Marriage certificate, for a surviving spouse
Claims Contact
Phone: 1-808-587-2700
Email: loanservice@hsfcu.com
Federal law on calling a home loan after a death
These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source
A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source
- The deceased borrower’s full legal name and account number
- A certified copy of the death certificate
- Pay off the outstanding balance from estate funds
- Refinance the debt in your own name
- Negotiate repayment terms with Loan Services
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID, for the heir, successor trustee, or personal representative
- Proof of ownership interest in the propertyA probated will, court order, recorded deed, or trust instrument.
- Letters Testamentary or Letters of Administration, if probate is open
- Marriage certificate, for a surviving spouse
Claims Contact
Phone: 1-808-587-2700
Email: loanservice@hsfcu.com
What Hawaii State FCU's agreement and guidance say1
- Debts owed to the institution
The credit union's statutory lien lets it apply share balances to a defaulted obligation, and the lien follows a joint account into the surviving owner's hands.1
Hawaii State FCU's Member Service Call Center can be reached by phone at 1-888-586-1056 and email at memberservices@hsfcu.com for questions throughout the claims process.
Sources
(5)·
Data sourced from Hawaii State FCU primary sources (15 pages reviewed). How we research.
Hawaii State FCU death claims support
Member Service Call Center (deceased member accounts)
Phone
Toll-free
Card Customer Service, credit card
Lost or stolen ATM card
Legacy HMSA Employees' FCU accounts (Keʻeaumoku Branch)
PrivateLine Bank-By-Phone
Hours
Mailing address
Website
Estate planning articles
Learn how to protect your Hawaii State FCU accounts and other assets with trusts, beneficiary designations, and estate planning documents.
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Forms for Settling an Estate
Free forms for settling an estate: probate petition, small estate affidavit, creditor notice and closing forms. Prepare each form for your state.
Affidavit of Death
Put a joint owner's or a transfer on death deed owner's death on the land records with the affidavit your state's statute names, laid out for recording.
IRS Form 56
Notify the IRS that you are the fiduciary of an estate, a trust or a person, or end a notice filed before, on the official form.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.
Renunciation of Executor
Decline an appointment as executor named in a will — the writing filed with the court before anyone is appointed.
Tools for Settling an Estate
Free tools for settling an estate: whether probate is needed, executor and trustee pay, creditor deadlines and taxes. Run each tool for your state.
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Do I Have to File Tax Returns for Someone Who Died?
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