
What to do when a Guardian account holder dies
Report the death to Guardian's Individual Life at 1-866-452-4542
Filing a death claim on a Guardian policy begins with notifying the Individual Life at 1-866-452-4542. Life insurance claims are separate from probate—proceeds transfer directly to named beneficiaries regardless of whether the estate goes through court. The timeline and documentation requirements depend on the policy type and cause of death.
Death claim process
To file a claim after an account holder's death, here is what Guardian requires:
Filing a claim
- Individual life insurance online at the life claim intake
- Annuities online at the annuity claim intake, a separate intake because GIAC, not Guardian Life, issues the contract
- Or call 1-866-452-4542 and select option 2, the number and prompt Guardian publishes for both the life and the annuity track
- Group coverage through an employer is a different process with its own claim lines
- A Trust Certification (TRUST-CERT-2024) or the trust agreement, and trustee ID, if a trust is the beneficiary
- Letters testamentary or letters of administration if the estate is the beneficiary or if no beneficiary survives
- Identify the insured (life) or the deceased (annuity): full name, the Guardian individual policy or contract number, and date of death
- Identify yourself as the claimant, with your contact information, communication preferences and relationship to the insured
- Provide the beneficiary details Guardian asks for to proceed with the claim
- Upload your documentation, including a certified copy of the death certificate
- A certified copy of the death certificate
- Government-issued photo ID and the Social Security number of each beneficiary
- If a trust is the beneficiary: a Trust Certification (TRUST-CERT-2024) or the trust document, plus trustee ID
- If the estate is the beneficiary: letters testamentary or letters of administration naming the personal representative
Required Documents
- Completed Guardian claim packetOne per beneficiary. Guardian sends it after the death is reported.
- Certified copy of the death certificate
- Government-issued photo ID, for each beneficiary or the trustee
- Social Security number and contact information, for each beneficiary
- Policy number, and the insured's full name and date of deathFor an annuity, the contract number.
- Trust Certification (TRUST-CERT-2024) or the trust agreement, plus trustee ID, if a trust is the beneficiary
- Letters testamentary or letters of administration, if the estate is the beneficiary or if no beneficiary survivesNaming the personal representative.
Claims Contact
Website: Online portal →
Forms Guardian issues3
- Individual life death claim intake (online)
Completed online.1
- Annuity death claim intake (online)
Completed online.2
- Guardian claim packet
Completed by each beneficiary. Sent by the institution on request.1
What happens to each kind of account3
- Life insurance policy
Guardian states most policies give a 31-day grace period before lapsing, and many allow reinstatement. A policy the deceased person stopped paying may have lapsed, or may be reinstatable.1
If the policy names "Trustee Under the Insured's Last Will & Testament" and the insured died without a valid will, or no trust is created within 90 days of death, Guardian pays the owner or the owner's estate instead.1
- Annuity
Guardian annuities are issued by GIAC rather than by Guardian Life, so an annuity death claim is a separate matter: it uses the annuity intake and the contract number.2
On a Joint Life contract, the surviving spouse annuitant is the sole primary beneficiary and could not have been replaced during both lives except on divorce.1
An income annuity (SPIA or DIA) may pay nothing after death if a life-only payout option was elected.1
If a trustee is named as beneficiary and the trust is not in force at the annuitant's death, the proceeds are paid as though a natural beneficiary had died before the annuitant, so the contingent beneficiary or the estate takes instead.3
On a Joint Life contract owned by a revocable grantor trust, changing the trust beneficiary to someone other than the surviving spousal annuitant "may result in any benefits bypassing the Contract beneficiary and being paid to the trust".3
- Health, long-term care or disability policy
An individual disability income policy pays nothing on death, so it is a policy to cancel, not to claim. Berkshire Life Insurance Company of America administers these policies from Pittsfield, MA.1
Accounts handled elsewhere4
- The Guardian Insurance & Annuity Company, Inc. (GIAC)
Guardian annuities, which it issues; death claims on 1-866-452-4542, option 2, on the annuity track1, 2
Phone: 1-866-452-4542
Email: giac_cru@glic.com
Fax: 1-610-807-6083
Mailing address: P.O. Box 981592, El Paso, TX 79998-1592
- Guardian group life claims (term life and AD&D)
Group term life and AD&D through an employer1
Phone: 1-800-525-4542
- Guardian group permanent life
Group permanent life through an employer, and employers and planholders1
Phone: 1-800-627-4200
- Berkshire Life Insurance Company of America
Guardian individual disability income policies, administered from Pittsfield, MA1
Phone: 1-800-819-2468
Help Guardian offers survivors1
- Empathy
A complimentary bereavement and estate-logistics support service Guardian offers beneficiaries at no cost. Registration is linked from the life claim intake and from the life insurance contact page.1, 4
Who qualifies: Beneficiaries
What Guardian's agreement and guidance say3
- Contestability of a recent policy
Guardian states that most policies have a two-year contestability period. Within it, misrepresentation on the application or "incidents (such as suicide)" may lead Guardian to contest or deny the claim, and the claim gets an application review and requests for medical records.1
Most policies do not pay on suicide within that two-year window. A death after two years is not subject to that review.1
- How proceeds are paid
The benefit paid is the death benefit in force plus any paid-up additions bought with dividends, less any outstanding policy loan and any accelerated death benefit drawn during a terminal or chronic illness. A universal or variable universal policy with an adjustable death benefit pays the benefit in force at death.1
Guardian calls a lump sum "the most popular option, and the default choice". The annuity option converts the benefit into income payments and locks the money into them; installments leave it with Guardian in an interest-bearing account, paid monthly in amounts that can be adjusted or paused.1
- What it says about taxes
Guardian's guidance says that if a policy was sold or transferred for value to another party, outside certain exemptions, part of the death benefit may be taxable.1
Sources4
- 1.Individual life death claim intake
- 2.Annuity death claim intake
- 3.Annuity Non-Financial Service Request (EB-016502)
- 4.Contact us: life insurance
Typically 30 to 60 days from the date the claim was filed.
Guardian's Individual Life can be reached by phone at 1-866-452-4542, email at ILSolutions@glic.com, and fax at 1-610-807-2720 for questions throughout the claims process.
Sources
Data sourced from Guardian primary sources (15 pages reviewed). How we research.
Guardian death claims support
Individual Life (Guardian Claims)
Phone
Toll-free
Fax
Hours
Mailing address
Website
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