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OverviewPreparing your estateWhen someone dies
OverviewPreparing your estateWhen someone dies
SimplyTrust forms
Letter of Instruction
Home→Financial Institutions→Grow Financial→When someone dies

What to do when a Grow Financial account holder dies

Contact Grow Financial — 8-step process, 7 required documents, and pod and joint accounts settle once the certified death certificate and the claimant's id and paperwork are in deposit servicing's hands. estate claims wait on the court: a florida summary administration order, or a south carolina small estate affidavit countersigned by the probate judge. a fla. stat. 735.303 family-member affidavit cannot be used until six months after death.

Grow Financial

Credit Union · Regional

growfinancial.org→
Grow Financial logo
Phone1-800-839-6328
Fax1-813-832-2080
Mailing Address

Grow Financial FCU, P.O. Box 89909, Tampa, FL 33689-0415

Hillsborough County stores
1-813-837-2451
Manatee County stores
1-941-827-4100
Pasco County stores
1-727-376-0300
Pinellas County stores
1-727-791-4206
Polk County stores
1-863-583-8250
South Carolina - Midlands
1-803-705-3121
South Carolina - Low Country
1-843-285-4424
WebsiteLearn more→
Phone1-800-839-6328
Fax1-813-832-2080
Mailing Address

Grow Financial FCU, P.O. Box 89909, Tampa, FL 33689-0415

Hillsborough County stores
1-813-837-2451
Manatee County stores
1-941-827-4100
Pasco County stores
1-727-376-0300
Pinellas County stores
1-727-791-4206
Polk County stores
1-863-583-8250
South Carolina - Midlands
1-803-705-3121
South Carolina - Low Country
1-843-285-4424
WebsiteLearn more→

Deposit Servicing (Death Certificates)

Phone1-800-839-6328
Toll-Free1-800-839-6328
Fax1-813-832-2088
Mailing Address

Grow Financial FCU, P.O. Box 89669, Tampa, FL 33689-0411

WebsiteNotify online→
Verified Jul 2026

After a Grow Financial member dies, the Deposit Servicing (Death Certificates) manages the transfer of accounts. POD-designated and trust-owned accounts pass directly to beneficiaries. Accounts held solely in the member's name may require probate court documents—Letters Testamentary or Letters of Administration—before funds can be released.

Begin by calling Grow Financial at 1-800-839-6328. You will need the deceased's full name, account numbers, and a certified death certificate to get the process started.

Death claim process

Here is the step-by-step death claim process at Grow Financial:

Filing a claim

1
Notify Grow Financial at 800-839-6328 (Mon-Fri 7am-7pm, Sat-Sun 9am-6pm) or at any store. Give the member's full name, account number if known, and date of death.
2
Send the certified death certificate to Deposit Servicing, the department Grow names for exactly this:
  • Fax: 813-832-2088 (the published "Deposit Servicing (Death Certificates)" line)
  • Mail: Grow Financial FCU, P.O. Box 89669, Tampa, FL 33689-0411
  • Or hand it to any store
3
Know the clock. Under section 28 of the Universal Account Agreement, notice plus satisfactory evidence of death is what stops normal account activity, and even after proper notice Grow may keep paying checks and other transfer orders the member authorized for TEN (10) DAYS after the date of death unless a person claiming an interest in the account tells it to stop payment:
  • If a check the decedent wrote should not clear, say so in writing when you deliver the death certificate
  • Grow may debit the account and return post-death deposits of salary, pension, Social Security, or SSI that were payable to the decedent
  • Dividends may stop accruing as of the date of death, and dividends paid after that date may be reversed
4
Settle each account by how it was titled (Universal Account Agreement sections 2(e), 2(f), 2(g), 28):
  • POD beneficiary named: the balance moves to the primary savings account and is paid to the beneficiary on ID and claim paperwork; a predeceased beneficiary's share is split among the surviving beneficiaries
  • Joint account with survivorship: all sums pass to the surviving owner, whose interest is still subject to Grow's lien and set-off for what the decedent owed; Grow may close the account within a reasonable time and remove the deceased owner
  • Trust-titled account: the successor trustee presents the trust document (with amendments), trustee ID, and the death certificate
  • IRA, IRA Certificate, or HSA: claimed under its own beneficiary designation, never under the POD form
  • No POD, no joint owner, no trust: the personal representative presents Letters of Administration / Letters Testamentary. If there is no beneficiary, no probate, and no estate, Grow MAY (but is not required to) pay the funds to an heir, who is then solely responsible for distributing them -- or it may hold the funds until a court order is presented
  • LPL Financial investment or retirement accounts: file the claim with the LPL advisor, not with Grow
5
Do not try to deposit checks payable to the decedent at Grow. Section 28 says deposits made payable to, or in the name of, a deceased member "will not be accepted" and "must be negotiated through an estate account at another financial institution" -- so a final paycheck, refund, or insurance check made out to the decedent needs an estate account elsewhere.
6
Expect an indemnity request. Grow "may require anyone claiming the owner's account funds to indemnify us for any losses resulting from our honoring that claim," and may require documentary evidence satisfactory to it before releasing anything.
7
Expect set-off. Any payment of funds on a member's death is subject to Grow's lien and security interest -- a loan, card, or overdraft balance is settled out of the funds before a survivor is paid.
8
Close the Basic Savings share account LAST. It is the membership account and every other balance is transferred into it on death; closing it ends the membership.

Required Documents

  • Certified copy of the death certificate (fax to Deposit Servicing at 813-832-2088, or mail to P.O. Box 89669, Tampa, FL 33689-0411)
  • Government-issued photo ID for the claimant
  • Letters Testamentary or Letters of Administration, for an account with no POD beneficiary, joint owner, or trust title
  • Florida: an affidavit under Fla. Stat. 735.303 lets a financial institution pay a family member (spouse, then adult child, then adult descendant, then parent) when the decedent's combined accounts there total $2,000 or less -- no earlier than SIX MONTHS after death, with a certified death certificate and a sworn affidavit that no probate has begun; larger estates use disposition without administration (Fla. Stat. 735.301) or summary administration (Fla. Stat. 735.201: estate subject to administration $150,000 or less, or death more than 2 years ago)
  • South Carolina: a small estate affidavit under S.C. Code 62-3-1201 -- probate estate $45,000 or less (raised from $25,000 by 2025 Act No. 26, eff. 2025-05-08), filed 30 days or more after death, and APPROVED AND COUNTERSIGNED by the probate judge of the decedent's county before Grow will act on it
  • Trust document (with amendments) and successor trustee ID, for a trust-titled account
  • Indemnification, if Grow requires it of the claiming party (Universal Account Agreement section 28)

What to know at this institution

The controlling document is section 28 ("Death of Account Owner") of Grow's Universal Account Agreement at https://www.growfinancial.org/universal-account-agreement-pdf/. Its distinctive terms: Grow may honor transactions until it is notified of the death AND given satisfactory evidence (certified death certificate or court order); even after proper notice it may pay checks and transfer orders the member authorized for ten (10) days after the date of death unless someone claiming an interest stops payment; it may debit the account and return post-death deposits of salary, pension, Social Security, or SSI; dividends may cease and post-death dividends may be reversed; funds are transferred into the primary savings account before being paid to the joint owner, POD beneficiary, or estate; it may require any claimant to indemnify it; and any payment on death is subject to its lien and set-off. Checks payable to the deceased member will NOT be accepted for deposit and must be negotiated through an estate account at another financial institution. Grow publishes a dedicated Deposit Servicing fax for death certificates (813-832-2088) but no online claim portal and no deceased-member webpage. Unlike many credit unions, Grow does not disclose a death exception to the certificate early withdrawal penalty. LPL Financial accounts are claimed through the LPL advisor, not the credit union.

Download instructions for the whole estate→

Prepare your letter of instruction to Grow Financial

Grow Financial accepts a claimant-drafted letter of instruction. We draft it for you — addressed to Grow Financial's verified claims department, with the documents it requires enclosed.

Build your letter of instruction

How long the process takes at Grow Financial: POD and joint accounts settle once the certified death certificate and the claimant's ID and paperwork are in Deposit Servicing's hands. Estate claims wait on the court: a Florida summary administration order, or a South Carolina small estate affidavit countersigned by the probate judge. A Fla. Stat. 735.303 family-member affidavit cannot be used until six months after death. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.

Grow Financial requires several documents to process a claim, including Certified copy of the death certificate (fax to Deposit Servicing at 813-832-2088, or mail to P.O. Box 89669, Tampa, FL 33689-0411), Government-issued photo ID for the claimant, and Letters Testamentary or Letters of Administration, for an account with no POD beneficiary, joint owner, or trust title, and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.


Frequently asked questions

Grow Financial publishes a dedicated Deposit Servicing fax line for death certificates: 813-832-2088 (listed on https://www.growfinancial.org/contact/contact-information/ as "Deposit Servicing (Death Certificates)"). A certified copy can also be mailed to Grow Financial FCU, P.O. Box 89669, Tampa, FL 33689-0411, or handed to any Grow store. Report the death first by phone at 800-839-6328 (Mon-Fri 7am-7pm, Sat-Sun 9am-6pm). There is no online claim portal.

For up to ten days after death, yes. Section 28 of Grow's Universal Account Agreement says the credit union may continue honoring transactions until it is notified of the death and given satisfactory evidence of it -- and that even once properly notified, "we may pay checks or honor other payments or transfer orders authorized by the member for a period of ten (10) days after the date of death unless we receive instructions from any person claiming an interest in the account to stop payment." If a check the decedent wrote should not clear, say so in writing when you deliver the death certificate. Grow may also debit the account and return post-death deposits of salary, pension, Social Security, or SSI that were payable to the decedent, and dividends paid after the date of death may be reversed.

No. Grow's Universal Account Agreement (section 28) states that deposits made payable to, or in the name of, a deceased member "will not be accepted" and "must be negotiated through an estate account at another financial institution." So a final paycheck, tax refund, or insurance check written to the decedent cannot be run through their Grow account -- the personal representative needs an estate account elsewhere, which in turn means getting Letters (or, in Florida, a court order in summary administration) before those checks can be cashed at all.

The money goes to probate. Grow's Universal Account Agreement (section 2(g)) provides that if all named POD beneficiaries predecease the account owner, "the applicable funds shall be paid to the estate of the last surviving account owner." While at least one beneficiary is alive, a predeceased beneficiary's share is split equally among the remaining living beneficiaries, and if you never stated percentages the beneficiaries take equal shares. Naming contingent beneficiaries is what keeps a Grow deposit account out of Florida or South Carolina probate. Note also that Grow's POD designation does not reach an IRA, IRA Certificate, or HSA -- each carries its own beneficiary designation.

In both of Grow's states, but on different terms. In FLORIDA, Fla. Stat. 735.303 lets a financial institution pay a family member -- the surviving spouse, or if none, an adult child, then an adult descendant, then a parent -- when the decedent's combined accounts at that institution total $2,000 or less, no earlier than six months after death, on a certified death certificate plus a sworn affidavit that no probate proceeding has begun. Above that, the estate uses disposition without administration (Fla. Stat. 735.301, for exempt property plus non-exempt personal property not exceeding funeral and last-illness expenses) or summary administration (Fla. Stat. 735.201, estate subject to administration of $150,000 or less, or death more than two years ago). In SOUTH CAROLINA, a small estate affidavit under S.C. Code 62-3-1201 covers a probate estate of $45,000 or less (raised from $25,000 effective May 8, 2025), filed at least 30 days after death -- and it must be approved and countersigned by the probate judge of the decedent's county before Grow will act on it. An account with a POD beneficiary, a surviving joint owner, or a trust title skips all of this.

Grow Financial's Deposit Servicing (Death Certificates) can be reached by phone at 1-800-839-6328 and fax at 1-813-832-2088 for questions throughout the claims process.

When the deceased had multiple Grow Financial accounts, some may need separate claims while others can be handled together. The Deposit Servicing (Death Certificates) can clarify what's needed for each account type.

SimplyTrustSimplyTrust Editorial·Updated July 12, 2026

Sources

  • growfinancial.org

Data sourced from Grow Financial primary sources (15 pages reviewed). How we research.

Grow Financial

Credit Union · Regional

growfinancial.org→
Grow Financial logo
Phone1-800-839-6328
Fax1-813-832-2080
Mailing Address

Grow Financial FCU, P.O. Box 89909, Tampa, FL 33689-0415

Hillsborough County stores
1-813-837-2451
Manatee County stores
1-941-827-4100
Pasco County stores
1-727-376-0300
Pinellas County stores
1-727-791-4206
Polk County stores
1-863-583-8250
South Carolina - Midlands
1-803-705-3121
South Carolina - Low Country
1-843-285-4424
WebsiteLearn more→
Phone1-800-839-6328
Fax1-813-832-2080
Mailing Address

Grow Financial FCU, P.O. Box 89909, Tampa, FL 33689-0415

Hillsborough County stores
1-813-837-2451
Manatee County stores
1-941-827-4100
Pasco County stores
1-727-376-0300
Pinellas County stores
1-727-791-4206
Polk County stores
1-863-583-8250
South Carolina - Midlands
1-803-705-3121
South Carolina - Low Country
1-843-285-4424
WebsiteLearn more→

Deposit Servicing (Death Certificates)

Phone1-800-839-6328
Toll-Free1-800-839-6328
Fax1-813-832-2088
Mailing Address

Grow Financial FCU, P.O. Box 89669, Tampa, FL 33689-0411

WebsiteNotify online→
Verified Jul 2026

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