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OverviewPreparing your estateWhen someone dies
OverviewPreparing your estateWhen someone dies
SimplyTrust forms
Letter of Instruction
Home→Financial Institutions→Globe Life→When someone dies

What to do when a Globe Life account holder dies

Contact Globe Life — 5-step process, 8 required documents, and incontestable policies (in force 2 or more years) are processed upon receipt of all required documents. once determined payable, most claims are paid within a few days. checks typically arrive within 10-15 business days from the time the claim is processed. contestable policies (in force less than 2 years) require additional investigation and may take longer.

Globe Life

Subsidiary of Globe Life Inc.

globelifeinsurance.com→
Globe Life logo

Customer Service

Phone1-844-726-4372
Mailing Address

7677 Henneman Way, McKinney, TX 75070

Globe Life And Accident (General)
1-844-726-4372
Globe Life And Accident (Account Support)
1-877-491-8246
American Income Life
1-800-433-3405
American Income Life (Account Support)
1-877-548-5480
American Income Life (Special Risk Division)
1-800-849-4820
Family Heritage
1-440-922-5222
Family Heritage (Account Support)
1-866-412-8502
Globe Life of New York
1-315-451-2544
Liberty National
1-800-333-0637
Liberty National (Account Support)
1-877-527-5270
National Income Life
1-800-516-4466
National Income Life (Account Support)
1-866-669-8698
United American Insurance
1-800-331-2512
United American (Account Support)
1-877-566-5660
Employee Services Division
1-866-298-9115
Medicare Supplement
1-800-405-5595
WebsiteLearn more→

Customer Service

Phone1-844-726-4372
Mailing Address

7677 Henneman Way, McKinney, TX 75070

Globe Life And Accident (General)
1-844-726-4372
Globe Life And Accident (Account Support)
1-877-491-8246
American Income Life
1-800-433-3405
American Income Life (Account Support)
1-877-548-5480
American Income Life (Special Risk Division)
1-800-849-4820
Family Heritage
1-440-922-5222
Family Heritage (Account Support)
1-866-412-8502
Globe Life of New York
1-315-451-2544
Liberty National
1-800-333-0637
Liberty National (Account Support)
1-877-527-5270
National Income Life
1-800-516-4466
National Income Life (Account Support)
1-866-669-8698
United American Insurance
1-800-331-2512
United American (Account Support)
1-877-566-5660
Employee Services Division
1-866-298-9115
Medicare Supplement
1-800-405-5595
WebsiteLearn more→

Life Claims Division

Phone1-800-654-5433
Toll-Free1-800-654-5433
Emailclaims@globe.life
Fax1-405-270-1496
Mailing Address

PO Box 8076, McKinney, TX 75070

American Income Life Claims
1-800-433-3405
Family Heritage Claims
1-440-922-5151
Liberty National Claims
1-800-333-0637
Liberty National Claims (Alt)
1-205-325-4979
WebsiteNotify online→
Verified Jul 2026

When an insured person dies, the beneficiary or executor should contact Globe Life's Life Claims Division at 1-800-654-5433 to start the claims process. Insurance proceeds are paid directly to the named beneficiary and do not go through probate. How quickly the claim is processed depends on the policy type, documentation, and cause of death.

Death claims at Globe Life can be started through an online portal, which streamlines the initial notification and document upload. Phone and mail options are also available.

Death claim process

Follow these steps to file a death claim with Globe Life:

Filing a claim

1
Identify which Globe Life subsidiary issued the policy — the claim goes to that company, not to the holding company. The issuing company is printed on the policy and on premium notices (https://home.globelifeinsurance.com/claims):
  • Globe Life And Accident Insurance Company (direct-response policies) — claim form GLB1065452, "Proofs of Death - Claimant Statement"
  • Liberty National Life Insurance Company — claim form LND1065452, "Proof of Death - Claimant Statement"
  • United American Insurance Company — claim form UAI1065452, "Proof of Death Claimant Statement"
  • American Income Life Insurance Company (union and credit-union members) — "Proof of Death Claimant Statement"
  • Globe Life Insurance Company of New York / National Income Life (New York policies) — "Proof of Death Claimant Statement"
  • Globe Life Family Heritage Division — Life Claim form
2
Obtain and complete that subsidiary's Proof of Death - Claimant Statement (each is a separate PDF on https://home.globelifeinsurance.com/claims):
  • Globe Life And Accident: https://home.globelifeinsurance.com/GlobeLifeHome/media/pdfs/gl/GLB1065452-Life-Claims-Electronic-Form.pdf
  • Liberty National: https://home.globelifeinsurance.com/GlobeLifeHome/media/pdfs/ln/LND1065452-Life-Claims-Electronic-Form.pdf
  • United American: https://home.globelifeinsurance.com/GlobeLifeHome/media/pdfs/ua/documents/UAI1065452-Life-Claims-Electronic-Form_0825.pdf
  • One claimant statement is completed per beneficiary; a trustee signs on behalf of a trust beneficiary
3
Gather the supporting documentation Globe Life asks for on every life claim:
  • Certified death certificate showing cause and manner of death (a photocopy is accepted only when the benefit is $50,000 or less)
  • Obituary, if one was published
  • For accidental death or homicide: police report, coroner report, autopsy report, toxicology report, and newspaper clippings
  • For a policy in force less than 2 years (contestable), Globe Life orders medical records — expect requests for the insured's providers and roughly the last 5 years of medical history
4
Submit through the eClaims portal for the issuing company (Globe Life And Accident, Liberty National and Family Heritage: https://eclaims.globelifeinsurance.com; American Income Life: https://eclaims.ailife.com; United American: https://eclaims.unitedamerican.com; Globe Life of New York: https://eclaims.globelifeofnewyork.com), or mail/fax the packet to that company's claims division
5
Choose the payout method on the claimant statement (lump sum, or an annuity/settlement option offered on the policy)

Required Documents

  • Completed Proof of Death - Claimant Statement for the issuing subsidiary (GLB1065452 Globe Life And Accident, LND1065452 Liberty National, UAI1065452 United American)
  • Certified death certificate showing cause and manner of death (original or certified copy with raised or colored seal required for claims over $50,000; copy accepted for claims of $50,000 or less)
  • Obituary (if available)
  • Government-issued photo ID for each beneficiary
  • Policy document (if available)
  • Police report, autopsy report, toxicology report, and coroner's report (for accidental death, homicide, or suicide claims)
  • Medical provider documentation for the last 5 years (for policies in force less than 2 years)
  • Trust documents and trustee identification (if a trust is the named beneficiary)

Claims Contact

Online Portal →

What to know at this institution

Globe Life Inc. is a holding company; a death claim is filed with the subsidiary that issued the policy, and each subsidiary has its own claim form, portal, and claims address (https://home.globelifeinsurance.com/claims). Globe Life And Accident: claim form GLB1065452 "Proofs of Death - Claimant Statement", phone 1-800-654-5433, email claims@globe.life, fax (405) 270-1496, mail Globe Life & Accident, Life Claims Division, PO Box 8076, McKinney, TX 75070, portal eclaims.globelifeinsurance.com; email and fax submission are accepted only for policies in force more than 2 years with a benefit of $50,000 or less. Liberty National: claim form LND1065452, phone 1-800-333-0637 or (205) 325-4979, mail PO Box 8066, McKinney, TX 75070, fax (405) 270-1496, portal eclaims.globelifeinsurance.com. United American: claim form UAI1065452, phone 1-800-331-2512, mail Attn: Claims Division, PO Box 8076, McKinney, TX 75070-8076, fax (972) 569-3709, portal eclaims.unitedamerican.com. American Income Life: phone 1-800-433-3405, mail Claims Department, PO Box 2500, Waco, TX 76702, fax (254) 741-5705, portal eclaims.ailife.com. Globe Life Family Heritage Division: phone (440) 922-5151, mail Attn: Claims Department, PO Box 470608, Cleveland, OH 44147, fax (440) 922-5152, portal eclaims.globelifeinsurance.com. Globe Life Insurance Company of New York: email CLStatus@globe.life, fax (315) 451-7679, mail Attn: Claims, PO Box 3125, Syracuse, NY 13220-3125, portal eclaims.globelifeofnewyork.com. Medicare Supplement claims (Globe Life And Accident): Attn: Medicare Claims, PO Box 8080, McKinney, TX 75070-8080, fax (972) 569-3709 — these are health benefits paid to providers or the insured, not a death benefit, and stop at death. Contestability: a policy in force less than 2 years is contestable and Globe Life orders the insured's medical records before paying; a policy in force 2 years or more is incontestable and is processed on receipt of the claimant statement and death certificate. When a trust is the named beneficiary, the trustee signs the claimant statement and submits the certificate of trust plus trustee photo ID; when no beneficiary survives, the benefit is paid under the policy terms, typically to the insured's estate, and the executor files with letters testamentary.

Download instructions for the whole estate→

Prepare your letter of instruction to Globe Life

Globe Life provides its own letter-of-instruction form. Answer a few questions and we complete that official form for you to print and sign.

Build your letter of instruction

Expected timelines at Globe Life: Incontestable policies (in force 2 or more years) are processed upon receipt of all required documents. Once determined payable, most claims are paid within a few days. Checks typically arrive within 10-15 business days from the time the claim is processed. Contestable policies (in force less than 2 years) require additional investigation and may take longer. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.

Documentation required by Globe Life includes Completed Proof of Death - Claimant Statement for the issuing subsidiary (GLB1065452 Globe Life And Accident, LND1065452 Liberty National, UAI1065452 United American), Certified death certificate showing cause and manner of death (original or certified copy with raised or colored seal required for claims over $50,000; copy accepted for claims of $50,000 or less), and Obituary (if available), along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.


Frequently asked questions

Globe Life Inc. is a holding company, and the claim goes to the subsidiary named on the policy, each with its own claim form and claims address. Globe Life And Accident Insurance Company (direct-response policies) uses claim form GLB1065452, "Proofs of Death - Claimant Statement" (https://home.globelifeinsurance.com/GlobeLifeHome/media/pdfs/gl/GLB1065452-Life-Claims-Electronic-Form.pdf); claims go to Globe Life & Accident, Life Claims Division, PO Box 8076, McKinney, TX 75070, phone 1-800-654-5433, fax (405) 270-1496, portal eclaims.globelifeinsurance.com. Liberty National uses form LND1065452 and mails to PO Box 8066, McKinney, TX 75070 (1-800-333-0637). United American uses form UAI1065452 and mails to PO Box 8076, McKinney, TX 75070-8076, fax (972) 569-3709, portal eclaims.unitedamerican.com. American Income Life mails to PO Box 2500, Waco, TX 76702, fax (254) 741-5705, portal eclaims.ailife.com. Globe Life Insurance Company of New York mails to PO Box 3125, Syracuse, NY 13220-3125, portal eclaims.globelifeofnewyork.com. The issuing company is printed on the policy and on premium notices.

It depends on how long the policy was in force. A Globe Life policy in force two years or more is incontestable and is processed once the Proof of Death - Claimant Statement and the death certificate are received; Globe Life states that a check typically arrives within 10 to 15 business days from the time the claim is processed. A policy in force less than two years is contestable, and Globe Life reviews the application against the insured's medical history before paying, which means requests for the insured's medical providers and roughly five years of records. Accidental death, homicide, and suicide claims also require the police report, coroner report, autopsy, and toxicology results. Executors settling a recent policy should expect the longer track and gather medical authorizations early.

Yes. Globe Life lets you name a trust as a primary or contingent beneficiary. Provide the full legal trust name, the date the trust was established, and the trust EIN. Update it in your policyholder account at myaccount.globelifeinsurance.com (the account explicitly supports "Update your beneficiary") or call 1-800-654-5433 and ask Policy Service to send a beneficiary change form; mail it to Globe Life And Accident Insurance Company, Attn: Policy Service, 7677 Henneman Way, McKinney, TX 75070. Naming the trust keeps the proceeds out of probate and lets the trustee control distribution to minor or spendthrift beneficiaries. When the trustee later files the claim, Globe Life asks for the certificate of trust and trustee photo ID alongside the claimant statement.

Yes for the life products — whole life, term life, final expense, children's life, and mortgage protection can be assigned to an ILIT through an absolute assignment of ownership, requested from Globe Life Policy Service at 1-800-654-5433. The supplemental products (accidental death, accident, cancer, critical illness, hospital, ICU, and Medicare Supplement) cannot be trust-owned; a trust can only be named as beneficiary where the product pays a benefit at death. Assigning an existing policy to an ILIT starts the three-year lookback under IRC 2035 — if the insured dies within three years, the death benefit comes back into the taxable estate — so an ILIT that applies for and owns a new policy from inception avoids the problem. Consult an estate planning attorney before establishing an ILIT.

The death benefit is paid under the terms of the policy, which generally means it is payable to the insured's estate. The proceeds then pass through probate, exposing them to creditor claims and court costs and delaying distribution — the executor has to open the estate and present letters testamentary or letters of administration to the Globe Life claims division before the benefit is released. Naming both a primary and a contingent beneficiary (or a trust) avoids that outcome. Globe Life does not limit how many times you change the beneficiary during the insured's lifetime.

Globe Life's Life Claims Division can be reached by phone at 1-800-654-5433, email at claims@globe.life, and fax at 1-405-270-1496 for questions throughout the claims process.

When the deceased had multiple Globe Life policies, some may need separate claims while others can be handled together. The Life Claims Division can clarify what's needed for each account type.

SimplyTrustSimplyTrust Editorial·Updated July 12, 2026

Sources

  • home.globelifeinsurance.com
  • eclaims.ailife.com
  • eclaims.globelifeinsurance.com
  • eclaims.globelifeofnewyork.com
  • eclaims.unitedamerican.com
  • globelifeinsurance.com
  • myaccount.globelifeinsurance.com

Data sourced from Globe Life primary sources (18 pages reviewed). How we research.

Globe Life

Subsidiary of Globe Life Inc.

globelifeinsurance.com→
Globe Life logo

Customer Service

Phone1-844-726-4372
Mailing Address

7677 Henneman Way, McKinney, TX 75070

Globe Life And Accident (General)
1-844-726-4372
Globe Life And Accident (Account Support)
1-877-491-8246
American Income Life
1-800-433-3405
American Income Life (Account Support)
1-877-548-5480
American Income Life (Special Risk Division)
1-800-849-4820
Family Heritage
1-440-922-5222
Family Heritage (Account Support)
1-866-412-8502
Globe Life of New York
1-315-451-2544
Liberty National
1-800-333-0637
Liberty National (Account Support)
1-877-527-5270
National Income Life
1-800-516-4466
National Income Life (Account Support)
1-866-669-8698
United American Insurance
1-800-331-2512
United American (Account Support)
1-877-566-5660
Employee Services Division
1-866-298-9115
Medicare Supplement
1-800-405-5595
WebsiteLearn more→

Customer Service

Phone1-844-726-4372
Mailing Address

7677 Henneman Way, McKinney, TX 75070

Globe Life And Accident (General)
1-844-726-4372
Globe Life And Accident (Account Support)
1-877-491-8246
American Income Life
1-800-433-3405
American Income Life (Account Support)
1-877-548-5480
American Income Life (Special Risk Division)
1-800-849-4820
Family Heritage
1-440-922-5222
Family Heritage (Account Support)
1-866-412-8502
Globe Life of New York
1-315-451-2544
Liberty National
1-800-333-0637
Liberty National (Account Support)
1-877-527-5270
National Income Life
1-800-516-4466
National Income Life (Account Support)
1-866-669-8698
United American Insurance
1-800-331-2512
United American (Account Support)
1-877-566-5660
Employee Services Division
1-866-298-9115
Medicare Supplement
1-800-405-5595
WebsiteLearn more→

Life Claims Division

Phone1-800-654-5433
Toll-Free1-800-654-5433
Emailclaims@globe.life
Fax1-405-270-1496
Mailing Address

PO Box 8076, McKinney, TX 75070

American Income Life Claims
1-800-433-3405
Family Heritage Claims
1-440-922-5151
Liberty National Claims
1-800-333-0637
Liberty National Claims (Alt)
1-205-325-4979
WebsiteNotify online→
Verified Jul 2026

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