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What to do when a GE Credit Union account holder dies

Report the death to GE Credit Union's Relationship Banking at 1-800-542-7093

The Relationship Banking at GE Credit Union coordinates account transitions after a member's death. How each account is handled depends on its setup: POD and trust accounts transfer automatically, while solely-owned accounts typically require court authorization through Letters Testamentary or Letters of Administration.

Death claim process

Follow these steps to file a death claim with GE Credit Union:

Filing a claim

1
Contact the Relationship Banking team at 513-204-4899 or 800-542-7093 (Monday-Friday 8 a.m.-5 p.m. ET), or email specializedaccounts@gecreditunion.org. See the Deceased Accounts page.
2
GECU's own A Guide for Settling GECU Accounts, linked from the deceased-accounts page, covers where to start and how joint accounts are handled.
3
Send or bring the documents GECU lists for the account, by email, by mail or at an appointment.

Required Documents

  • Death certificateAlways required.
  • Letters of Testamentary or Letters of Administration, where the account passes through the estate
  • Employer Identification Number (EIN) for the estate
  • State identification for the executor or administrator
  • Government-issued photo ID for the claimant
  • Relief from Administration documents, where the Ohio probate court has released the estate from administration
  • Court-appointed documentation
  • Trust agreement or Certificate of Trust, and the trustee's ID, for a trust-titled account
  • Distribution paperwork, for an inherited IRA or HSA

What happens to each kind of account8

Joint account with survivorship

"Upon the death of any joint owner, any money in the accounts will pass to the surviving joint owner(s)."1

Joint and payable-on-death accounts are released once the death certificate, the claimant's ID, and survivorship or beneficiary status are verified.2

Payable-on-death account

On a payable-on-death or revocable trust account, beneficiaries can withdraw only once every person who created the account has died, and only a beneficiary then living takes. Several surviving beneficiaries take equal shares without right of survivorship.1

By default a beneficiary who died first drops out: that share is not passed to the beneficiary's children.1

Account in one name

An individual account with no payable-on-death beneficiary passes through the estate. The personal representative claims it with Letters or a relief-from-administration order.2

IRA

The named beneficiary claims the IRA directly and completes distribution paperwork. It does not pass through the deposit-account route.2

Health savings account

The named beneficiary claims the HSA directly and completes distribution paperwork. It does not pass through the deposit-account route.2

Trust account

For a trust-titled account, the successor trustee presents the trust instrument and trustee ID.2

Certificate of deposit

If the certificate has an individual owner and no listed beneficiaries, "the funds will be disbursed to the estate for the deceased member without penalty". Beneficiaries listed on an individual certificate are paid "without penalty", and on a joint certificate "No penalties will be assessed".3

The early withdrawal penalty is 90 days of dividends for terms under 18 months and 180 days for terms of 18 months or more. The disclosures say "EWP fees will be waived in accordance with federal regulations."1

Certificates renew automatically into the same term unless the credit union is told otherwise before maturity.2

Safe deposit box

GECU offers safe deposit boxes only at its Reading Road and Mason offices.2

Drilling a box whose key cannot be found costs $250 per request.4

State requirements GE Credit Union statesOhio

Ohio

For a small Ohio estate, GECU accepts the paperwork from either a relief from administration or a summary release from administration.2

State law on paying a balance without lettersKentucky

Kentucky

KRS 391.030(2)

Kentucky law directs a credit union to pay from a deceased member's balance on an order of the court, without letters testamentary or letters of administration.KRS 391.030(2)Verified Oct 3, 2026View source

Paid to: surviving spouse

Limit: $2,500 in total from every holder

The section sets further conditions.

Accounts handled elsewhere1

GECU Mortgage Department

The deceased member's loans, which are handled separately from deposits2

What GE Credit Union provides to the estate2

Statement copies

A check copy or a statement copy costs $5 per item.4

Tax forms

A duplicate IRS reporting form costs $5 per item.4

What GE Credit Union's agreement and guidance say7

Telling the institution

Prompt notice of the death is the member's own agreed obligation under the Deposit Account Disclosures.1

Payments after the death

GECU "may pay or certify checks drawn on or before the date of death or legal incompetence for up to ten (10) days after your death or legal incompetence unless ordered to stop payment by someone claiming an interest in the account."1

Powers of attorney

An authorized signer's and an agent's authority both end at the owner's death, but GECU may keep honoring an authorized signer's transactions until it has written notice or actual knowledge and a reasonable opportunity to act.2

Disputes between claimants

GECU may refuse payment while a claim adverse to the member's interest is raised by "others claiming an interest as survivors or beneficiaries of your account", and may hold the funds for as long as it reasonably needs to let a legal proceeding resolve it.1

Which state governs the account

The Deposit Account Disclosures are subject to Ohio law.1

Fees

Account research costs $30 per hour with a one-hour minimum charge. Overnight mail is $25 per request, and a money order or cashier's check $5 per item.4

Dormant and unclaimed accounts

A savings, checking or money market account with no transaction activity for 365 calendar days and no contact takes a $6 monthly inactivity fee; Christmas Club, Vacation Club, HSAs and IRAs are exempt. GECU may close an account without further notice once fees reduce it to zero.2

After five years with no contact, the balance "will be considered unclaimed funds and may be forwarded to the Ohio Department of Commerce", with a $20 escheatment processing fee.2

Not in GE Credit Union's published guidance1

  • Terms in its agreements for a customer's death, for lending products

Sources4

Download instructions for the whole estate

GE Credit Union's Relationship Banking can be reached by phone at 1-800-542-7093 and email at specializedaccounts@gecreditunion.org for questions throughout the claims process.

Sources

(3)·

Data sourced from GE Credit Union primary sources (17 pages reviewed). How we research.

GE Credit Union death claims support

Relationship Banking (Deceased Accounts)

Hours

Monday-Friday 8:00 AM-5:00 PM ET

Mailing address

11311 Cornell Park Drive, Cincinnati, OH 45242
Verified Sep 2026

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